For iPhone users who have not been able to get their phone paired (linked) to use it as a mobile key, I believe the app was updated about a week ago and the update was supposed to fix the issue. Is there anyone out there who can confirm this?
-
Lucid Gravity Reservation Tracker: Add Your Gravity Reservation
Mobile Key fixed with iOS app update?
- Thread starter RMSko
- Start date
- Joined
- Mar 8, 2025
- Messages
- 12
- Reaction score
- 10
- Cars
- Hyundai Palisade
Mine does not work
The only mobile key issue I've had is that I'm apparently too close to my car while I'm home, which means it will NOT wake up via the app when I'm home, at all. Also it crushes my phone's battery.
- Joined
- Nov 19, 2021
- Messages
- 10,691
- Reaction score
- 12,859
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Wait, what? You shouldn’t be using the app to wake up the car if you have set up mobile key.
If you’re too close and it locks and unlocks 20 times (I think that’s the number but don’t quote me) it will turn it off temporarily, but you can just press in the door handle to unlock it if it does that.
Why not? Even with mobile key, I want to preheat my car in the winter before I leave the house, but it’s impossible. It doesn’t make sense
- Joined
- Nov 19, 2021
- Messages
- 10,691
- Reaction score
- 12,859
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Hang on, I’m not arguing… what you’re saying isn’t clear. Can you walk us through your order of operations?
You should be able to precondition the climate and walk by as much as you want. I do this all the time. It doesn’t turn the preconditioning off until you have opened the door, not just unlocked it, if I recall correctly.
The mobile app, to wake up the car, sends a message via the car’s cellular connection. The more likely issue is you have bad cell service where your car is parked.
Is your car on your home wifi?
My garage is beneath my living space, so I’m never super far from the car. If I set up mobile key, and I open the app on my phone (from anywhere in my house), it just keeps trying forever to wake up the car but never succeeds. When I’m out and about, it’s still the same, the car takes forever and a day to wake up, often just never doing so. However, once I stopped using the mobile key function, the car wakes up within 5 seconds whenever I open the app. So now I’m just team fob.
I have a similar issue. For me it’s a matter of how many times the car sleeps between mobile wake ups and the doors are not opened before passive unlock is disabled and you have to enter the app to unlock and open the doors.
I don’t know how many times it is but it happens.
The time it takes for mobile key to unlock doors when away from home and getting to the car depends on approach vector with mobile key and how active my Bluetooth was since it’s not always actively searching. It requires phone movement to push a Bluetooth signal out.
I don’t know how many times it is but it happens.
The time it takes for mobile key to unlock doors when away from home and getting to the car depends on approach vector with mobile key and how active my Bluetooth was since it’s not always actively searching. It requires phone movement to push a Bluetooth signal out.
- Joined
- Nov 19, 2021
- Messages
- 10,691
- Reaction score
- 12,859
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
I believe that is the effect you’re seeing, but I do not understand how it could be affected by mobile key. Could you set up mobile key again, then turn off Bluetooth, and see if it still happens?
So turn off the phone or the car's bluetooth? And do you mean disabling it entirely, or just like disconnecting and forgetting the phone/car connection for multimedia? I am happy to try, just wondering what direction you wanted to go with troubleshooting
- Joined
- Nov 19, 2021
- Messages
- 10,691
- Reaction score
- 12,859
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
OK, let's take a step back.
(1) The car, when awoken with the mobile app by hitting the button In it, sends a message over the cellular connection to the car. That should have absolutely nothing at all to do with mobile key; they are unrelated.
(2) The mobile key, when set up, uses Bluetooth to unlock the car when you are nearby, and to lock the car when you are not. It works the same way the fob does, which also uses Bluetooth. This is entirely unrelated to waking up the car from the mobile app while not near your car, which is described above in (1).
Your assertion/guess is that by pairing mobile key (via Bluetooth), combined with being near your car, means the app won't wake it up when you hit the button (via the LTE connection). The only way I can see this occurring is if your phone is causing the car to unlock and lock repeatedly, and then somehow forcing the car into a state I've never seen before where it doesn't respond to remote requests. This is easy to test!
So my suggestion is: set up mobile key, and then turn Bluetooth off on your phone. If suddenly waking up your car takes no time, then you have found a very weird bug and should definitely report it. My guess? It'll be just as bad, and what you're running into is coincidence.
Do you have good AT&T coverage in your garage? If not, that's your issue.
I see what you're getting at. I'll give it a go. I am guessing it IS doing the constant locking/unlocking thing and putting the car into a weird state. I've gone weeks at a time both with mobile key set up and without, and the ability to wake the car with the app is incredibly obvious. I'll report back with findings, and if we do ID a bug, I'll try to let Lucid know. As for the AT&T signal, in my garage, the car shows 1 bar. I do connect to WiFi when it's home. I've tried disabling the WiFi connection in the car to see if that would help and it appeared to make things better for maybe 2-3 days, but then things back back to my normal.
- Joined
- Nov 19, 2021
- Messages
- 10,691
- Reaction score
- 12,859
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Yeah, okay, now we’re on the same page!
Yes, if you do find the data it’s a bug, please disclose it. That would be new!
I just enabled mobile key about an hour ago. Walked by the car a handful of times so it unlocked and locked a bunch of times. Came upstairs and opened the mobile app and the car woke up. I've moved across the house to my office (which is really only about 30-40 feet from the car if I could get straight to it) and now the car will not wake up. It's just showing "Waking Up" with the progress circle running. So we're seeing the old activity immediately. Then I disabled BT on my phone and it gave me a message that Lucid App can no longer function as a mobile key, so I tapped OK. However, when I open the app, the car will not wake up. I've been trying for a solid 5+ minutes now, and the app still just shows that it's trying to wake up the car.
Attachments
illopp00
Active Member
- Joined
- Jun 22, 2024
- Messages
- 402
- Reaction score
- 248
- Cars
- 14 CR-V EXL, 24 Air T
It's often also a good practice after a software upgrade, either Lucid Software or Ios Carplay to re-pair the phone. This has made my iphone very responsive to getting the car to awake and unlock (so both cell and bluetooth).
I just walked across my house, passing directly over my car, opened the app, and the car woke up. Wtf. I literally spent over a half hour watching the app try to wake the car when I was on the other side of my house
jimbob
New Member
I used to have my car connected to my home wifi. There is decent wifi signal in my garage, but while sitting in my office and mobile key out of range, the car would never wake up from opening the phone app. Once I had my car forget my home wifi and let it connect via cellular while sitting in the garage, there was no longer an issue waking up the car with the app.
