Mobile key unlocking delay

[Science]

Also, to state the obvious, make sure you have passive unlock set to On.

Can you tell us more about "passive unlock"? Is it in the car's settings? The app. On the other hand, some Lucid people finally allowed that "40 seconds is kind of normal."

 

[Science]

No, you are not alone. It’s a long standing problem here on the forums and you can find a lot of threads about it. I’ve had my air for a year and a half now. There’s 2 things that are simply unacceptably poor that this car does and they are both things I definitely took for granted:
1) Unlocking/Locking with any method just blows plain and simple. Sure you can do a million work around to get it somewhat reliable but it’s crazy the lengths we have to go for something so simple.
2) The AC or glass does not keep up with AZ weather which ironically is where these cars are built. The summers in this car are brutal and that’s even after I bought the screen shades and tinted the car.

Everything else, in general, is amazing about the vehicle but at the end of the day you have to figure out if these 2 (major) compromises are worth the rest of the experience. For me, it is but I also have another vehicle that I drive often in the summer months.

I've read these forums carefully for weeks now since we are victims of frequent long lock-outs. Two things seem clear:

1.Not everyone has this problem. Those without the problem seem to think that those with the problem are "whiners." Or that we're doing something wrong.
2. There seem to be several workarounds. Because there's so many, they become confusing.

A car that doesn't unlock for a sizeable fraction of customers is a loser...and I say this as a shareholder, car owner and EV fan. Here's hoping the new corporate execs fix this problem soon. C'mon...a high priced car that doesn't let a significant fraction of owners in the car? Whah?

 

[Science]

Just push the handle?

"Just push the handle"? Nope...doesn't work.

 

[hydbob]

I've read these forums carefully for weeks now since we are victims of frequent long lock-outs. Two things seem clear:

1.Not everyone has this problem. Those without the problem seem to think that those with the problem are "whiners." Or that we're doing something wrong.
2. There seem to be several workarounds. Because there's so many, they become confusing.

A car that doesn't unlock for a sizeable fraction of customers is a loser...and I say this as a shareholder, car owner and EV fan. Here's hoping the new corporate execs fix this problem soon. C'mon...a high priced car that doesn't let a significant fraction of owners in the car? Whah?

It can't all be swept under the same rug. If your car doesn't unlock after 5 seconds with the fob then there is a problem. The people who are using PAAK, some have shown they don't have the right settings enabled. We are just trying to narrow down the issues. It's not that things are "acceptable", but there's more to it than just the car is a loser. Plenty of issues we've seen on the forum are user error.

 

[Science]

Yeah waking or opening the trunk/frunk with the phone is silly too. Takes a good 45+ seconds to wake the car then another 20-30 to actually unlock after I push the button. I'm starting to wonder if I just have a bad apple on that front.

What's the old saying? "One bad apple can spoil the barrel." Seems like there is an apple barrel problem. On the other hand, if so many others do not have this problem, it seems clear that this can be fixed.

 

[Science]

It can't all be swept under the same rug. If your car doesn't unlock after 5 seconds with the fob then there is a problem. The people who are using PAAK, some have shown they don't have the right settings enabled. We are just trying to narrow down the issues. It's not that things are "acceptable", but there's more to it than just the car is a loser. Plenty of issues we've seen on the forum are user error.

Glad that you are trying to narrow down the issues. We've contacted local service. We've waited for answers from central customer support. If it's user error, no one has told us what we're doing wrong.

When we do get an answer, we get some strange ones. I hope no one gets in trouble, but we've heard twice now that "40 seconds is kind of normal."

Please look at one of my replies above particularly point 1, which I'll requote here:
"1.Not everyone has this problem. Those without the problem seem to think that those with the problem are "whiners." Or that we're doing something wrong."

 

[Kevo]

It can't all be swept under the same rug. If your car doesn't unlock after 5 seconds with the fob then there is a problem. The people who are using PAAK, some have shown they don't have the right settings enabled. We are just trying to narrow down the issues. It's not that things are "acceptable", but there's more to it than just the car is a loser. Plenty of issues we've seen on the forum are user error.

What are the "right settings" when we keep saying it's intermittent? If the settings were wrong it would simply not work. With passive unlock off it simply wouldn't unlock at all, not unlock sometimes. If it's the latter that's a huge security issue.

 

[MGRMLN]

Sorry to hear your troubles. For whatever reason, my phone has been unlocking much faster and reliably lately. One thing I do is wake it as I approach.

 

[sri]

My car unlocks for me 98% of the time and it fails when i need the most which is that 2% of the time like when it rains or someone praising the car or when my hands are full
I am reporting this issue since i own my car. Its getting better OTA by OTA, but the rate this is being addressed is slow.

 

[Batteryman]

It can't all be swept under the same rug. If your car doesn't unlock after 5 seconds with the fob then there is a problem. The people who are using PAAK, some have shown they don't have the right settings enabled. We are just trying to narrow down the issues. It's not that things are "acceptable", but there's more to it than just the car is a loser. Plenty of issues we've seen on the forum are user error.

Sorry, the unlocking and app response time is terrible! Unacceptable for a car in any price range. Not sure if it has been improved in the 2025 models. One area where his car is an engineering failure.

 

[Zothor]

The other benefit is that my phone battery isn't getting crushed by the Lucid app while I'm home. Apparently being within like 60 feet of the car at all times is an issue for the mobile app.

My garage is attached to my house and adjacent to my home office so I was often in range of my car when I was working. The battery being crushed isn't an inherent function of mobile key; it's likely a function of the background permissions including always on location by default, which runs your GPS constantly, which torches your battery. When I turned that off and set it to only allow location access while using the app, my Lucid app battery drain (visible in the Battery settings in iOS) went from 38-40% of my battery drain down to 1-3%. It is an extraordinary difference, and the mobile key works better than it did before.

The delay on my mobile key unlock has also been substantially improved. Now it almost always is unlocked by the time I get to the car door. These things don't feel like they should be connected (especially since the app whined at me that mobile key wouldn't work without always on background location permissions, which was flatly false) but in my experience they were. YMMV. I'd suggest you try it.

 

[Science]

My garage is attached to my house and adjacent to my home office so I was often in range of my car when I was working. The battery being crushed isn't an inherent function of mobile key; it's likely a function of the background permissions including always on location by default, which runs your GPS constantly, which torches your battery. When I turned that off and set it to only allow location access while using the app, my Lucid app battery drain (visible in the Battery settings in iOS) went from 38-40% of my battery drain down to 1-3%. It is an extraordinary difference, and the mobile key works better than it did before.

The delay on my mobile key unlock has also been substantially improved. Now it almost always is unlocked by the time I get to the car door. These things don't feel like they should be connected (especially since the app whined at me that mobile key wouldn't work without always on background location permissions, which was flatly false) but in my experience they were. YMMV. I'd suggest you try it.

Great work Zothor! Where is the setting you recommend? In the Pilot Panel (lower center touchscreen)? If so, can you provide a little more detail about what needs to be turned off?

 

[Cosmo Cruz]

fast and flawless

 

[hmp10]

A friend recently got a Volvo XC30. In fact, I took him to pick it up. Last night at dinner he was telling us how much he likes the car . . . but that he's having trouble getting into it sometimes. He uses the key fob (which is really just a small, featureless box), but it sometimes has a 30-second or longer delay before the doors will respond. He estimates this occurs at least half the time, and he is not looking forward to rainy season down here in Florida.

Sound familiar?

 

[DeaneG]

Get rid of your keyfob and just use your phone as a key...it works much better! Keep theu keycard in your wallet as backup.

I do try enabling PAAK once in a while, and have always switched back to the fob as it has been much more reliable.
I am careful that Lucid's app has the permissions it needs, and is always running, but it still hasn't been great.

 

[Science]

I do try enabling PAAK once in a while, and have always switched back to the fob as it has been much more reliable.
I am careful that Lucid's app has the permissions it needs, and is always running, but it still hasn't been great.

In a post earlier in March, Zothor said he turned off "always running" and the unlocking works better.

 

[ButMahElectrons]

As of today, after all the updates, this still happens to my 2023 Pure. It's less than 50% of the time now, but still very annoying. Looks very stupid from the outside, especially when others might be admiring the car, and I can't get in, LOL.
The MOST annoying thing though, is that when the car is parked in the garage, and you just breathe on the key fob or if it's in your pocket, the car wakes up and goes to sleep constantly. But approach it from the grocery store? "Sir, I don't know who the $%&* you are."

 

[Bob Lahblaw]

There is something wrong with your car. It should not take more than a couple seconds to with either fob or phone, though you may need to wake up the phone (not even unlock it) for it to work.

If it is consistently not unlocking, there is something wrong and you should call service.

Does it unlock instantly if you use the fob button, or the keycard? If it doesn’t for those, it is 100% an issue with your car specifically.

I have had the same issue since receiving the car Aug 2022. I have reported it to service multiple times. They have checked the car out multiple times…MobileTech and when high voltage battery replaced gratis at service center. Each time, they tell me there is no issue. Sometimes it’s just slow to wake up. The most recent recommendation was to “turn off passive unlock” and just press the handle to open.

Very silly (and frustrating) issue for such an expensive vehicle.

 

[Zothor]

Great work Zothor! Where is the setting you recommend? In the Pilot Panel (lower center touchscreen)? If so, can you provide a little more detail about what needs to be turned off?

Turned out to be famous last words. I don't know if they updated the app after I posted that or something or if it was just a coincidence, but after having been dramatically improved for a few weeks it stopped working properly the other day. I still won't be leaving background location turned on for the app because it destroys the phone battery, but as it seems with everything Lucid software related, it's two steps forward, one step back at best.

 

[peacenow0]

Seriously. It's a good 15% of the time. I have my phone as a key and my FOB, often separate, and I walk up and nothing. It's not cold today it's 70f. My battery was just changed last week AND I got a faraday bag because of course you need that nowadays?

I feel SO stupid walking up to my $125k car and the doors not allowing me in. The mirrors don't move, the handles don't move, and I'm just standing there like an idiot pushing a handle that won't do anything.

This is my only complaint about this car in six weeks, but damn. It's a big one. I'm not comfortable without my FOB because the PAAK is unreliable, but so is the FOB. Less than six weeks in and I already had to change the battery.

Let me in my F'kin car ya?

Am I alone here?

I have Dream edition and this continues to be my major complaint. They won’t fix it…I convinced they can’t unless they replace the parts (redesigned parts). I hate it intensely esp when I find myself standing next to the door on the street as traffic zips by, inches away.