I have confirmed reservation for GT. I am 8 hours to closest service center in Rivera Beach Florida. Anyone have experience with Mobile Service vans? With mobile van delivery, are vehicle operations thoroughly explained? Any idea when Atlanta might get a showroom and/or service center? It’s only 4 hours and 260 miles away. I would love to visit a showroom, in Miami or Houston. Will Lucid pick you up from and to airport and give VIP treatment?
Service
- Thread starter csmith53
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MikeTz
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- Jan 2, 2022
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- Fort Lauderdale, FL.
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- Lucid DE, Plaid, Rivian
- DE Number
- 180
This is the Service van from Riviera Beach, FL. I wanted to take a look inside but never got to it. Looks impressive. Give Lucid a call. I am sure they will do their best to accommodate you.
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- Nov 19, 2021
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- Cupertino, CA
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- Air DE-P, ZR, 21"
- DE Number
- 241
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- Q1BTN5Y3
The vans are great. They’ve got two kinds - one for wheels/tires and one for “other”.
The vans have espresso machines and will offer you coffee for crying out loud, heh, so they are very well equipped.
Lies! The smaller service vans aren't equipped with coffee machines only the larger ones. Unfortunately, all my service visits were in the small vans.
Steveinarizona
Active Member
Gawd...life is hard.Lies! The smaller service vans aren't equipped with coffee machines only the larger ones. Unfortunately, all my service visits were in the small vans.
Paladin732
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- Taycan
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- 295
When we looked at Millbrae opening they let us see in the vans, they were REALLY well equiped
Where are you located? I have serious concerns about this as well. I am in Charlotte.
Florala, Alabama. Small rural town on Alabama/Florida border. Atlanta is 4 hours, 250 miles away.
The vans come with coffee machines according to the website.
You might need to upgrade to the GT, so you can ensure you have enough range to reach the service center which is 400 miles away...
TCGT
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- Grand Touring
Yep, getting the GT. Just a few Grey days (months) away...
Just make sure you order grey or silver. They may be more likely to have closer service centers to you by the time they are able to reliably and competently paint their cars those colors. Yes, I am going to continually jab them about not being able to paint a car those colors until they prove me wrong.
I am 600+ miles away from the closest Service Center so it does concern me. They have assured me though that they have service vans in place and arrangements to do any needed service/repairs. I guess they assured me as well that color should not impact delivery timing either, hmmmm.
I am 600+ miles away from the closest Service Center so it does concern me. They have assured me though that they have service vans in place and arrangements to do any needed service/repairs. I guess they assured me as well that color should not impact delivery timing either, hmmmm.
TCGT
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I'm kind of wondering how many of the software issues have been dealt with in person versus over the phone...I seem to remember some of the early owners mentioning mobile service, and wondering whether there was a distinction for the software vs. any hardware problems.
Basically, for early DE owners any problem they sent a mobile service for in the first 2-3 months. I've noticed they don't send out for every issue now because some of the software stuff they will pull logs OTA, hence a previous update was improving their back channel communications with the vehicle.
TCGT
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Kind of thought they might have been all over it, just to make sure. Probably started to run into the "coffee supply chain" problem after awhile, and had to reduce service calls...do you deal with software stuff over the phone, and do they ever push "fixes" (other than essential software updates)?
I never got anything pushed specifically to my vehicle. A lot of the early software issues were known issues that were patched in an update. Only time they specifically pushed anything to my car was when they had to replace the MCU and essentially had to reload the entire software package into the car again. But they did that all during service stepping up each update as it came through.
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