Remote Service

[Admoka]

Hello,

I currently lease a 2023 pure and about 1.5 years into the lease. I live approx 3.5 hours from the nearest service center. My first year of owning, if I had any issues, they would send someone out to repair.

Recently, they have not been offering mobile service and I have had to drive to the center, drop off the car, grab a loaner and come back a few days later. Obviously you can see how this is frustrating when I live so far away.

Other dealers have offered to drive me a loaner and pick up the car for service. My service center does not have that option.

I love the car, but I do not see myself getting another lucid after this lease. I expected the car to have issues since its a new company, and they would be covered under warranty. I did not expect to lose 14 hours everytime I needed service. I am averaging a servicable issue approximately every 4 months.

I'm not looking for anything from this post. I just wanted to share my experience and hope Lucid can offer better service options in the future.

 

[borski]

Even if they don’t offer mobile service, they do tow it if you are too far from a service center. Have you asked for them to tow it, or have they offered?

 

[Admoka]

Even if they don’t offer mobile service, they do tow it if you are too far from a service center. Have you asked for them to tow it, or have they offered?

I asked about towing once. No towing if the car driveable.

 

[L-Dude]

This is troubling, since I would be a similar distance from the nearest service center. I definitely wouldn't drive the car that kind of distance for service.

 

[borski]

I asked about towing once. No towing if the car driveable.

You should ask again and escalate. 3.5 hours away is 100% something they will tow for.

 

[Admoka]

I will keep this in mind next service. Thank you!

 

[Halodde]

You should ask again and escalate. 3.5 hours away is 100% something they will tow for.

As someone who doesn't live near a service center, my experience was that they *might* offer a tow depending on what the service is for. It's not guaranteed.

 

[CoulombsCruiser]

I asked about towing once. No towing if the car driveable.

This sounds a bit unsettling, and I hope you put a bit of pressure on someone higher up to fix this. I’ve only had my Air GT-P for a few months but when I had service address some technical service bulletins upon buying it there was no reservations on behalf of Roswell GA service center to coordinate towing services to and from my residence. N=1, but wanted to share my experience as someone who lives 300 miles from service center.

 

[Steve181]

This is troubling, since I would be a similar distance from the nearest service center. I definitely wouldn't drive the car that kind of distance for service.

Me too. My closest is over 4 hours away.