RESOLVED Can anyone actually get ahold of service?

[Blue Lectroid]

By the way, the car looks way better without one.

^This!!!!

 

[tempest76]

I'd understand if this was my first attempt at service. In July, had my Lucid Air for two months and 547 miles driven (see pic). Car died in SFO's parking garage. Completely inoperable. Tried desperately to contact anyone at service before boarding a flight. Took two days for service to respond and their response was "how are we supposed to get your car out of the parking garage". Incompetent service and impossible to get in touch with a human.

Yeah, I've been calling and leaving messages for over a month now trying to get an appointment. My MPK has gone from averaging 3.6 to under 2.5 - I think there's a phantom drain somewhere in the system. I've also called my sales person who promised to have service contact me, but it's been crickets. I was thinking about replacing my wife's Model 3 with a Gravity, but this lack of responsiveness is ridiculous and doesn't make me want to invest further in the brand...

 

[Bobby]

Yeah, I've been calling and leaving messages for over a month now trying to get an appointment. My MPK has gone from averaging 3.6 to under 2.5 - I think there's a phantom drain somewhere in the system. I've also called my sales person who promised to have service contact me, but it's been crickets. I was thinking about replacing my wife's Model 3 with a Gravity, but this lack of responsiveness is ridiculous and doesn't make me want to invest further in the brand...

Could you please send a photo of your pilot panel? We can try to help you with efficiency. It will always be worse in the winter. Your battery needs to heat itself up and that alone takes energy. You should also know that sales people will say what they need to say but they have no relationship to service. Have you reached out to service via texting? I find that seems to work well.

 

[tempest76]

Could you please send a photo of your pilot panel? We can try to help you with efficiency. It will always be worse in the winter. Your battery needs to heat itself up and that alone takes energy. You should also know that sales people will say what they need to say but they have no relationship to service. Have you reached out to service via texting? I find that seems to work well.

I should have come back and updated my post sooner. A day or so after I posted, I got a call from the Millbrae Service Center apologizing for not getting back to me. Perhaps these threads get monitored? A very nice service tech, Tyler, scheduled an appointment to come to my house for remote service. He came on the day we scheduled and did the service for my Surreal Sound Pro that I had received a postcard about, and checked out my drive system for any issues causing my drop in MpK. He could not find any problems. Perhaps it is the colder weather. I will wait and see if I get back to my average of 3.6 when the temp is consistently above 65F. He did go over all the pointers for maximizing range, but I already drive that way. No silver bullet... Thanks, Bobby, for replying to my post.

BTW, the improvement in the sound system with the SSP update is noticeable! The bass seems much more solid.

 

[PoZulu]

"You should also know that sales people will say what they need to say but they have no relationship to service." That would be what you might expect from a huge established dealership, not what I would expect from a fledgling business of any sort. Also the sales desk is within eye and talking loud distance of the service manager at the Millbrae location. Lucid needs to get this customer care communication fixed. I recently had my car in for service and things went well once an appointment was made.