RESOLVED Rear Deck Creaking Noise

[Baumer55]

Neoprene Foam Strip Roll by Dualplex, 2" Wide x 10' Long x 1/8" Thick, Weather Seal High Density Stripping Non Adhesive – Weather Strip Roll Insulation Foam Strips - 10 Feet Long https://a.co/d/i3w8la0

Where exactly do I put the foam? Between the shelf and the window or between the two rear parcel sections?

 

[Scyoung1]

I called for service and the mobile service was out within 48 hours and took care of the problem in less than 10 minutes. No issues since. They know exactly where to place the foam. I believe they used 3 small pieces on my car.

 

[Bunnylebowski]

Mine didn’t creak but it did rattle something fierce with low frequencies playing out of the rear center speaker, I initially thought a speaker was blown but realized it was the deck lid, so they did the foam fix and resecured the rear center speaker and it’s been perfect since.

 

[hydbob]

Where exactly do I put the foam? Between the shelf and the window or between the two rear parcel sections?

Between the shelf and the glass

 

[vgrover711]

Where can I get the foam, anyone have a link?

 

[scal_air]

Where can I get the foam, anyone have a link?

Check four responses above yours?

 

[DeaneG]

"Adding to Cart"

 

[vgrover711]

there are really two possible reactions to the rear deck creaking. One is to contact service and demand it be fixed. Unfortunately, it seems that some of the new parts are having the same problem. There is nothing wrong with this approach, it’s just not for me.

The other is to look for a solution myself. Now, many will say that’s ridiculous on such an expensive car, but I really don’t care how expensive the car is. If I can fix it myself, I will. My house was a lot more than my car, and I am constantly doing DIY projects to fix things. It doesn’t bother me. My car will not leave me stranded because of a minor creak. I am going to upload a video soon on which foam I used and where I placed it. I hope this is helpful to those that are having creaking issues.

Bobby, did you get a chance to upload the video sir?

 

[Bobby]

Bobby, did you get a chance to upload the video sir?

Sorry I never did.

 

[jsf1993]

Things are getting worse…. Just noticed the rear window has hairline cracks in it on the right/passenger side. The entire trunk is clearly not sitting squarely on the back of the vehicle and the twisted orientation must be putting enough pressure on the rear window to actually crack it. I’d give the car a 2 (out of 10) for “fit and finish”…. Really disappointing first experience with Lucid

I am dealing with an issue quite similar to the one you dealt with some time ago. I took delivery of my Lucid Air Touring in late March, 2023 and noticed the creaking/popping/rattle noise from my rear deck area immediately. I first contacted Lucid's customer service team shortly after delivery to bring this issue to Lucid's attention (as well as a trunk misalignment issue - common in early production cars - and they did dispatch a mobile tech to my house in the summer of 2023. The technician confirmed the rear deck noise and advised me that Lucid issued a technical bulletin addressing this matter as well. He suggested a fix to the rear deck as a solution. (I believe it involved bending the rear deck in certain areas and reinstalling it.) That repair attempt was done at my house but the problem was not resolved. He suggested that I should consider waiting until the King of Prussia Service Center (KOP) opened to address the trunk misalignment issue. I let Lucid know that the problem persisted and elected to live with the issue and the trunk misalignment until the KOP opened, which was (at the time) scheduled to open within 90 days.....Those 90 days turned out to be almost 9 months. So, I had to wait until March of 2024 for an appointment in the newly opened KOP service center.

KOP confirmed the rear deck noise and attempted a repair to the parcel shelf w/o success. They then attempted to repair the issue by doing their version of the "Bobby" solution referenced in this thread...at least that is what I surmised after talking with their service team. That repair attempt and the realignment of the trunk addressed 80-90% of the noise issue and I was prepared to live with that, to be honest with you. However, over the summer my vehicle (like yours and others in this thread) developed a crack in the rear windshield (see photos annexed hereto) after being left out in the sun. (Typically, my car is never out in the sun for any length of time and spends much of its time in my climate controlled garage. Yes, I tend to "baby" the car.). After seeing the crack and photographing it, I called KOP to have them look at it and the first available appointment that I was offered was about a month later (when I was going to be away on an extended vacation). So, I was not able to get the car to KOP until late last week. I just got a call from KOP and was informed that the car is not warrantied for stress rear windshield cracks beyond the first year and that the cost of the repair could be upwards of $5,500 (before tax, etc.)!! They suggested that I call my insurance carrier. I'm in disbelief and outraged to be quite honest.

I suspect that Lucid's attempts to repair the rear deck creak/rattle and realign my trunk only served to create additional pressure on the rear windshield. There is no evidence of anything having hit the windshield or the car itself. Indeed, the car is in pristine condition and there are no stone, rock or other chips in the PPF or the paint. (The car is fully protected by PPF.) Moreover, even if this repair can be covered by my auto insurance company, I fear that my insurance rates may skyrocket afterwards and/or my insurer (Travelers) may elect not to renew my policy at term end. After speaking with KOP, I placed a call to Lucid's customer assistance line and am hoping that I can reach someone with authority who can address this matter for me and recognize that this should/must be treated as a warranty claim. As a BMW owner for many years, I'm certain that this matter would not have been handled by my local BMW dealership in this manner.

Any advice from other forum members will be appreciated.

 

[Baumer55]

Wow! That sucks! It took two tries, but the parcel shelf squeaking issue was resolved about 6-7 months ago and has been fine since.

 

[Air_GT]

I am dealing with an issue quite similar to the one you dealt with some time ago. I took delivery of my Lucid Air Touring in late March, 2023 and noticed the creaking/popping/rattle noise from my rear deck area immediately. I first contacted Lucid's customer service team shortly after delivery to bring this issue to Lucid's attention (as well as a trunk misalignment issue - common in early production cars - and they did dispatch a mobile tech to my house in the summer of 2023. The technician confirmed the rear deck noise and advised me that Lucid issued a technical bulletin addressing this matter as well. He suggested a fix to the rear deck as a solution. (I believe it involved bending the rear deck in certain areas and reinstalling it.) That repair attempt was done at my house but the problem was not resolved. He suggested that I should consider waiting until the King of Prussia Service Center (KOP) opened to address the trunk misalignment issue. I let Lucid know that the problem persisted and elected to live with the issue and the trunk misalignment until the KOP opened, which was (at the time) scheduled to open within 90 days.....Those 90 days turned out to be almost 9 months. So, I had to wait until March of 2024 for an appointment in the newly opened KOP service center.

KOP confirmed the rear deck noise and attempted a repair to the parcel shelf w/o success. They then attempted to repair the issue by doing their version of the "Bobby" solution referenced in this thread...at least that is what I surmised after talking with their service team. That repair attempt and the realignment of the trunk addressed 80-90% of the noise issue and I was prepared to live with that, to be honest with you. However, over the summer my vehicle (like yours and others in this thread) developed a crack in the rear windshield (see photos annexed hereto) after being left out in the sun. (Typically, my car is never out in the sun for any length of time and spends much of its time in my climate controlled garage. Yes, I tend to "baby" the car.). After seeing the crack and photographing it, I called KOP to have them look at it and the first available appointment that I was offered was about a month later (when I was going to be away on an extended vacation). So, I was not able to get the car to KOP until late last week. I just got a call from KOP and was informed that the car is not warrantied for stress rear windshield cracks beyond the first year and that the cost of the repair could be upwards of $5,500 (before tax, etc.)!! They suggested that I call my insurance carrier. I'm in disbelief and outraged to be quite honest.

I suspect that Lucid's attempts to repair the rear deck creak/rattle and realign my trunk only served to create additional pressure on the rear windshield. There is no evidence of anything having hit the windshield or the car itself. Indeed, the car is in pristine condition and there are no stone, rock or other chips in the PPF or the paint. (The car is fully protected by PPF.) Moreover, even if this repair can be covered by my auto insurance company, I fear that my insurance rates may skyrocket afterwards and/or my insurer (Travelers) may elect not to renew my policy at term end. After speaking with KOP, I placed a call to Lucid's customer assistance line and am hoping that I can reach someone with authority who can address this matter for me and recognize that this should/must be treated as a warranty claim. As a BMW owner for many years, I'm certain that this matter would not have been handled by my local BMW dealership in this manner.

Any advice from other forum members will be appreciated.

Exact same thing happened to my rear window. Cracked in the exact same location. Like you it was after leaving the car outside in the extreme heat one day and then taking it to a car wash that same day (I suspect it was the temperature change that caused the stress fracture of the glass and sitting in the car in the heat again the following day I could actually hear the glass cracking more. Because the removal of the rear glass involves removing a lot of the roof panels on the grand touring and they deform and are not reusable (cantrails) it ended up being a 10,000$ Canadian dollar job at my service centre. They told me it would not be covered since they suspect an impact (there was no impact to my knowledge) so I went through my insurance and had to pay a 1000$ deductible. My insurance didn’t really go up much now though.

 

[jsf1993]

I am dealing with an issue quite similar to the one you dealt with some time ago. I took delivery of my Lucid Air Touring in late March, 2023 and noticed the creaking/popping/rattle noise from my rear deck area immediately. I first contacted Lucid's customer service team shortly after delivery to bring this issue to Lucid's attention (as well as a trunk misalignment issue - common in early production cars - and they did dispatch a mobile tech to my house in the summer of 2023. The technician confirmed the rear deck noise and advised me that Lucid issued a technical bulletin addressing this matter as well. He suggested a fix to the rear deck as a solution. (I believe it involved bending the rear deck in certain areas and reinstalling it.) That repair attempt was done at my house but the problem was not resolved. He suggested that I should consider waiting until the King of Prussia Service Center (KOP) opened to address the trunk misalignment issue. I let Lucid know that the problem persisted and elected to live with the issue and the trunk misalignment until the KOP opened, which was (at the time) scheduled to open within 90 days.....Those 90 days turned out to be almost 9 months. So, I had to wait until March of 2024 for an appointment in the newly opened KOP service center.

KOP confirmed the rear deck noise and attempted a repair to the parcel shelf w/o success. They then attempted to repair the issue by doing their version of the "Bobby" solution referenced in this thread...at least that is what I surmised after talking with their service team. That repair attempt and the realignment of the trunk addressed 80-90% of the noise issue and I was prepared to live with that, to be honest with you. However, over the summer my vehicle (like yours and others in this thread) developed a crack in the rear windshield (see photos annexed hereto) after being left out in the sun. (Typically, my car is never out in the sun for any length of time and spends much of its time in my climate controlled garage. Yes, I tend to "baby" the car.). After seeing the crack and photographing it, I called KOP to have them look at it and the first available appointment that I was offered was about a month later (when I was going to be away on an extended vacation). So, I was not able to get the car to KOP until late last week. I just got a call from KOP and was informed that the car is not warrantied for stress rear windshield cracks beyond the first year and that the cost of the repair could be upwards of $5,500 (before tax, etc.)!! They suggested that I call my insurance carrier. I'm in disbelief and outraged to be quite honest.

I suspect that Lucid's attempts to repair the rear deck creak/rattle and realign my trunk only served to create additional pressure on the rear windshield. There is no evidence of anything having hit the windshield or the car itself. Indeed, the car is in pristine condition and there are no stone, rock or other chips in the PPF or the paint. (The car is fully protected by PPF.) Moreover, even if this repair can be covered by my auto insurance company, I fear that my insurance rates may skyrocket afterwards and/or my insurer (Travelers) may elect not to renew my policy at term end. After speaking with KOP, I placed a call to Lucid's customer assistance line and am hoping that I can reach someone with authority who can address this matter for me and recognize that this should/must be treated as a warranty claim. As a BMW owner for many years, I'm certain that this matter would not have been handled by my local BMW dealership in this manner.

Any advice from other forum members will be appreciated.

I wanted to let everyone know that the service manager at KOP reached out to me personally to discuss this matter and, after hearing about the history and circumstances, went out of his way to resolve this matter to my complete satisfaction. I could not be more pleased with his personal attention to this matter and his commitment to resolving this fairly and painlessly. The same goes to the rest of the Lucid team at KOP. Thank you all so very much! I remain a VERY happy and committed Lucid owner!