Ask for a new DA and to speak to Zak Edson. You could also ask them to let you know of any cancellations that may get you a car sooner if you're not set in stone on the colors you chose
How can I ask for a new DA? Mine has never responded to me a single time to the most basic questions. I cant even get a "Good morning" from him.
You should be able to book a call with them from their signature or just email him back and say you want a new DA and to speak to someone higher up
Sorry to hear that. I feel your anger/disappointment/frustration/etc ...
As many have said in here....... the pre sales process is horrible and numerous people have complained to Lucid about this but seems to be falling on deaf ears. Post sales though is a completely different experience. If Lucid was serious about fixing the pre sales experience they could at least send a survey out once the order is completed asking about the whole experience. Ordering process, SA, DA, Delivery. They don't do any of this so clearly aren't too focused on improving it at this point in time or find where the issues actually are.
For what its worth, my experience/ordering process and time with both SA's was awesome and I couldnt have expected more. It fell off a cliff after getting my DA.
Everyones complaints always seem to stem back to the DA's. So either it's a case of them being on the frontline and management is feeding them bad information and they're copping the blame or some DA's are just bad for Lucid. It's hard to say, but they do have a problem in that area.
That is the plan!
Could also be that there simply aren't enough DAs, so they get super swamped. Maybe they aren't paying enough to get good hires?
So sad… They are endlessly scrambling with these highend parts supply. I hope the 2 new VPs they hired will fix this ASAP. I don’t think they were intentionally trying to deceive you. They most likely have cascading communication problem internally. My Tesla fanboy friend told me “Elon said, build car is easy, mass production is hard. These luxury is not way to bring EV to masses, to bring to masses is whatever efficiently produced fastest.” These super long curve dome glass, curve 34” cockpit screens, leather, wool, alcantara are really just slow process compare to plug in a flat monitor, vinyl/nylon insert, etc etc.
In my tech world when there is some kind of outage or delay, "There is no update" is a great update to provide. Just getting that would do wonders for my perception of them.
I confirmed 3/30/22. Agt silver. DA called early april saying car was now in production and will be ready in July. Based on people's experiances before and around that time in this forum ive made a point not calling or emailing lucid and they havent done that either. So, total one call with lucid. Silver wont be ready until Q4 and who knows if thats true.
You're right. If customers are coming to me every 5 mins wanting to know when said outage is going to be fixed I have no issues telling them "it's the same as last time" "there is no update" or "check our live feed" and generally most people get the hint to just back off. I certainly don't start making things up to keep people happy as it just ends up backfiring.
No Kidding! Congrats.
My experience went through the same stages. Enter production is confusing, and I'm not certain what Lucid defines this as. If Lucid could clarify this, I think this would alleviate a lot of aggravation.
