Ordering and Delivery: Lucid Air Grand Touring

[digiboxer]

“Action them as necessary”. It must be a uniquely American trait to turn nouns into verbs, and for the rest of the world to follow suit.

Ergo “action”, “access”, ”effort”, ”source”…

Corporate America has it's own lexicon---makes them sound authoritative (I guess?)

 

[CLTGT]

I was told 5/15 for VIN. In late May, that was later revised to 6/15. In late June, the VIN date was again revised to "maybe mid to late July, based on current factory data that is subject to change." The DA was being cautious in his language due to the previous missed VIN dates for all of his confirm holders. I pressed him on the delivery date, and was told " around Labor Day." Like many members of this forum, I have a summer home. Based on the first two VIN dates, I decided to add Nema 14-50 outlets in both locations. It is now clear that I will not be needing an outlet in my summer home. Lucid buyers have made decisions on financing, PPF appointments, delivery location, and charging port installations relying on delivery guesstimates that have cost them unnecessary money and aggravation. Isn't it comforting to know that a state of the art, automated factory cannot give its customers accurate production info?

I agree with you wholeheartedly, especially since I have done the same. I was recently told, about a week ago, that my car has “completed production”, but not sure how they define that. I was also told it would, most likely, be shipped in 2-7 days and would be notified when it did. Well, I guess it is still at Casa Grande as I have not been told anything to the contrary.

My plans are for the car to get PPF/ceramic when it arrives, but I have real worries about these cars sitting uncovered in AZ For such an extended period of time. Will it impact the quality of the finish I wish to protect?

Based on confirmation date, I will probably be in the top 5% of longest duration from confirmation to delivery, if not the top 1%, not a category that one likes to be in.

I am quickly approaching 8 months since confirmation and,given the logistics yet to come, will almost certainly exceed that by a goodly margin.

 

[mnewber1]

Do all roads lead to Zero?

Only one confirmation reported so far in July

 

[Sandvinsd]

I agree with you wholeheartedly, especially since I have done the same. I was recently told, about a week ago, that my car has “completed production”, but not sure how they define that. I was also told it would, most likely, be shipped in 2-7 days and would be notified when it did. Well, I guess it is still at Casa Grande as I have not been told anything to the contrary.

My plans are for the car to get PPF/ceramic when it arrives, but I have real worries about these cars sitting uncovered in AZ For such an extended period of time. Will it impact the quality of the finish I wish to protect?

Based on confirmation date, I will probably be in the top 5% of longest duration from confirmation to delivery, if not the top 1%, not a category that one likes to be in.

I am quickly approaching 8 months since confirmation and,given the logistics yet to come, will almost certainly exceed that by a goodly margin.

It probably already shipped and may be at the service center. I was told the same day you were that mine was finished and would be shipped “in the coming days” and I would be contacted when it left the factory. My next call from the DA was it is here and ready for you to pick up. My car only had to travel 422 miles from the factory. Your‘s has a much longer journey. I’ll agree that communication should be better, but the long ordeal if finally ending. I feel for those who are getting their ViNs pushed. We have both been there.

 

[CLTGT]

It probably already shipped and may be at the service center. I was told the same day you were that mine was finished and would be shipped “in the coming days” and I would be contacted when it left the factory. My next call from the DA was it is here and ready for you to pick up. My car only had to travel 422 miles from the factory. Your‘s has a much longer journey. I’ll agree that communication should be better, but the long ordeal if finally ending. I feel for those who are getting their ViNs pushed. We have both been there.

Well, to quote myself, “I will believe in the delivery date when it is sitting in my driveway”. My DA told me he would let me know when it was on its’ way to Riviera Beach and I have not heard anything further. I am going to “assume” he was truthful in that respect, so it‘s only prudent to believe the car is still in Casa Grande.

My DA, like most humans, likes to deliver positive news, so being shipped would be an opportunity to deliver such news. He has definitely shown an eagerness in the past to convey any inkling of positivity that he could.

 

[joec]

Interesting. Ignoring July (as we only have 3 days of data, and a holiday weekend at that) there was an uptick of deliveries in June. And a slight rise in VIN and confirmations. Here's hoping this gets less "spiky" over the second half of the year.

Only one confirmation reported so far in July

I’m actually surprised there was one. It is a holiday weekend…

 

[mnewber1]

Goose Island service center ticking out 4-5 cars per day. Includes cars going to home deliveries. According to Lucid.

Not a lot considering this is Lucid’s largest and busiest service center.

 

[cplewes]

Took delivery of my Lucid Air Grand Touring yesterday from their Tysons Corner Studio in Virginia.

Let me run through my check list and it’s important to take your time and complete to not just inspect the car in detail. Lucid is a new company, new employees, new cars, and a whole host of other “new” in their way to becoming relevant. The quality issues, based on my read from others, and my own experience yesterday is that it is hit or miss. That is why you must perform a thorough inspection. Then you should go through with your field advisor a step-by-step tutorial on car functions and setups.

As an example, my FA and I found out together that if you setup your Bluetooth link to your phone first, before you setup a link to your phone key (phone app), then the app pairing will fail. We spent a lot of time trying to figure this one out and nearly gave up until we did a “forget device” for the phone pairing. Then the car did sync with the phone app. After that, we reconnected the phone via Bluetooth, and all worked well.

I have seen the various recommendations for a checklist and most of it right on. At first, I could not understand why I should open and close the frunk and trunk several times. It turns out that Lucid does have an issue with the latching on the frunk. After opening a closing several times. We went into the car and the FA showed me the virtual camera. I noticed the frunk is raised up on the car avatar. He said it’s just a glitch and not to worry about it. I asked him to write it down on the punch list, he said it wasn’t important enough. However, I then saw on my center screen, the frunk shaded in red. I requested he write this down as an issue and he finally. I asked if the car was drivable, and he said yes.

After the very thorough and informative orientation with my FA he asked that I take it for a drive. When I put the car into drive, and very annoying warning sound come on and did not stop. It was because the car thinks the frunk is open.

Apparently, my FA knows about this issue. He opened the frunk, got a microfiber cloth and asked me to sit in the car and tap the close icon for the trunk. When it was nearly closed, he pushed hard on the driver’s side front latch. Still had the same problem. We did it again, except he pushed the passenger side latch down hard. This time the car detected the frunk latched. He asked me not to open the frunk until it can get serviced.

I knew the delay to my car was because it was heavily damaged on the front passenger side, and they replaced the frunk. However, the alignment on the front was not good, probably at least 1/8 of an inch off from one side to the other.

Second issue was the driver’s side plastic trim under the wheel well was slagging down about ½ and inch and the rear felt material was also very loose and very visible. Against my better judgement, he asked me not to have these written down and to just show these to the technician when he/she comes to address the other issues.

Lastly, my FA was super patient and extremely knowledgeable about the car. He did not rush me at all. If he couldn’t answer something, he would make a phone call to customer care.

p.s. My trunk alignment is spot on. I will take pictures once I get the car back from the PPF shop. XPEL entire car and XPEL tint on the windows. A tech will be coming to my house next week to drop off the rear badge since through the PPF process it has be removed. The sound system is very underwhelming.

Just for anyone else that wants a comprehensive checklist, here is mine below. It was stitched together from issues, lessons learned, existing lists from this forum, YouTube and other sources. Feel free to add to the list.

Lucid Air Grand Touring Delivery Checklist

OUTSIDE CAR CHECK LIST

• Check panel/door gaps
• Trunk alignment and clearance at bottom – Sharp Edges? Marks?
• Frunk alignment and gap
• Rear door seals
• Check all exterior lighting
• Make sure all door handles respond to pushing/pulling
• Approaching with paired mobile key causes vehicle to unlock (various angles).
• Unlock vehicle with non-paired key and make sure it recognizes main driver's face
• License Plate attachment – proper screws and tightness
• Alignment of glass
• Quality of glass
• Scratches on glass?
• Look for paint swirl marks and dust divots
• Look for paint pig tailing (happens from sanding out contaminants)
• Look for polishing compound (i.e. wax) on trim edges
• Look for glue on trim
• Make sure trim is flush to body
• Look for paint overspray on trim (usually very small spots)
• Make sure trim is attached to wheel well
• Check door, frunk, trunk openings for places where repaint overspray got under tape
• Look for taped edges that are sharp on repaints
• See if door cross/mid trim (between widow and door panel) is not loose.
• Open/Close “Frunk” multiple times to ensure smooth operation using Fob and also from inside the car.
• Trunk and frunk rubber gasket glue and alignment
• Full Test Drive with Rep before leaving Center

INSIDE CAR CHECK LIST

• Setup Bluetooth with Phone
• Facial Recognition Profile Setup
• Setup Alexa Voice Command
• Login to Tidal
• Where is my Sirius/XM radio number
• Instructions for Hard and Soft Resets
• Reboot sequences: power the car down and back up to check screen loading
• Instructions for Setting Up Homelink
• Mobile Key setup on Lucid App:
• Key Card vs Key Fob vs Mobile App (iPhone) for Locking/Unlocking (all on person)
• Setup second driver profile
• What does Valet need -Key fob or Key card?
• Setting Up Lucid App and proper charging procedure with Electrify America (EA Account Setup)
• Navigation Setup
• Set Upper Nav Screen to 3D and lower to 2D
• Setting up Profiles for Key Fob and Mobile Key
• Window shades operation fully functional
• Check Surround View for Parking Assistance
• Check Both Front Seats Heat and Cool Ventilation
• Check Seatbelt Retraction and Height Adjustment - All Seats
• Check Air Vents Adjustability
• Check Windshield Wipers - Proper Seating and Operation
• Adjust the Side Bolsters all the way in and all the way out to see if any “popping” noise
• Massage Seats – Try the Deep Setting on Level 1, 2, and 3 to see if any difference?
• Do all the vents blow air, and can all of them be adjusted – front and rear?
• Do all seat belts work?
• Do all window switches work?
• Check operation of all inside door latches.
• Check all interior, puddle, glove box, storage bin, reading, frunk, trunk lights.
• Headrest adjustment.
• Lumbar adjustment.
• Glovebox
• Window shades/visors
• Door lock and unlock from inside – all doors
• Auto headlights
• Auto high beam
• Mirror dimming
• Adjusting interior light levels

How did you know it was heavily damaged? Did they inform you beforehand?

 

[idiot900]

Goose Island service center ticking out 4-5 cars per day. Includes cars going to home deliveries. According to Lucid.

Not a lot considering this is Lucid’s largest and busiest service center.

So, about 1000 cars per year at the present rate, assuming 260 working days per year. How many such centers do they have?

 

[hellolucid]

How did you know it was heavily damaged? Did they inform you beforehand?

Grand Touring Delivery Tracker

Lucid Air Grand Touring Delivery Checklist Your check list is awesome, reminds me of this one posted months ago https://lucidowners.com/threads/setup-actions-questions-upon-delivery.559/

lucidowners.com

 

[tkhan456]

Was told by DA that car got trim placed this week and then will be shipped to Houston on the next truck. Woo! Hopefully that means something...maybe a month?

 

[hydbob]

Goose Island service center ticking out 4-5 cars per day. Includes cars going to home deliveries. According to Lucid.

Not a lot considering this is Lucid’s largest and busiest service center.

Goose island is busier than Millbrae?

 

[Pete44]

Well, to quote myself, “I will believe in the delivery date when it is sitting in my driveway”. My DA told me he would let me know when it was on its’ way to Riviera Beach and I have not heard anything further. I am going to “assume” he was truthful in that respect, so it‘s only prudent to believe the car is still in Casa Grande.

My DA, like most humans, likes to deliver positive news, so being shipped would be an opportunity to deliver such news. He has definitely shown an eagerness in the past to convey any inkling of positivity that he could.

I also requested to be told when car was put on a truck to go to Riviera Beach. Next call from our common DA after I requested an update was the car was in Riviera Beach and I could pick it up in a day or two. I know yours will still have to be shipped to Charlotte.

 

[Sandvinsd]

Goose Island service center ticking out 4-5 cars per day. Includes cars going to home deliveries. According to Lucid.

Not a lot considering this is Lucid’s largest and busiest service center.

That would be almost half of their current production. I guess pretty much every delivery in the northern quarter of the country goes through Goose Islamd.

 

[Sandvinsd]

So, about 1000 cars per year at the present rate, assuming 260 working days per year. How many such centers do they have?

There are currently only about 10 service centers. More in development

 

[Sandvinsd]

I also requested to be told when car was put on a truck to go to Riviera Beach. Next call from our common DA after I requested an update was the car was in Riviera Beach and I could pick it up in a day or two. I know yours will still have to be shipped to Charlotte.

Exactly what happened to me. No communication, no heads up. Told my DA that if he was more proactive, I could have had the fiunds available to pick it up. Otherwise it will take a week, especially with the 3-day holiday weekend in there. What do they think? We have $150k stuck in the mattress ready for them?

As I said to @PAUSED, would not be surprised if the next communication was that you need to pay so we can deliver it tomorrow.

 

[mnewber1]

Goose island is busier than Millbrae?

Goose Island services almost the entire east coast since it's so big before they go to the local service centers. Parts/inspection may be easier at Goose Island. He said they also service the entire Midwest including Michigan despite them having a service center.

 

[joec]

What do they think? We have $150k stuck in the mattress ready for them?

Doesn’t everyone?

 

[LuciPearl]

Updated: 05 Jul 2022. Changes to last update (Jun 09) in bold italics.

GT, Black, Mojave, 19"
Dallas, TX
Reservation Date: 21 Jan 2022
Order Confirmation Date: 09 Mar 2022
Initial Contact from DA: 22 Mar 2022
VIN Assignment: 05 Jul 2022. Was: Estimated VIN Assignment: Second week of July 2022
Estimated Delivery: 4-6 weeks from VIN Assignment.

Wow! A target that was given on Jun 09 was actually met! We will see what happens next.

 

[CLTGT]

Exactly what happened to me. No communication, no heads up. Told my DA that if he was more proactive, I could have had the fiunds available to pick it up. Otherwise it will take a week, especially with the 3-day holiday weekend in there. What do they think? We have $150k stuck in the mattress ready for them?

As I said to @PAUSED, would not be surprised if the next communication was that you need to pay so we can deliver it tomorrow.

Well, you were partially correct. I got the call today that my car was, indeed, at Riviera Beach and had passed all PDI as of last night. I guess they must be paying a premium to get people to work on a Holiday. They are preparing the paperwork for me and I should expect it "soon". Once they have that back and funds, it will then get scheduled for delivery, probably next week sometime. He doubts they can get it shipped from Riviera Beach to Charlotte by the end of the week, which I would be shocked if they could. Depending on when it gets delivered next week, it will be almost exactly 8 months since confirmation, 11 weeks since VIN.

The car's "unique journey" (from Confirmation to Delivery) has almost come to an end.