Open letter to Lucid after 7 months of ownership

[marsarbu]

Your software keeps me from ordering my next Lucid or recommend it to anyone that is not an enthusiast. I understand that no software is perfect at any time, but the issues I and others are having, combined with a lack of fixes, lack of communication, lack of transparency, and a habit of consistently introducing new bugs with each new release, makes me say "no" to my next car being a Lucid. More than that, it makes me recommend against buying a Lucid to everyone that is asking and it's not an enthusiast.

Don't be fooled by the great support, feedback, and leniency that most of the people on this forum have. They are enthusiasts, willing to overlook most issues, because they love the other aspects of the car/brand or lucked out with a problem-free car. But the market that Lucid wants to conquer, that Lucid NEEDS in order to SURIVE, is not made of enthusiasts. It's made of average people that will NOT put up with all the issues that I and others have. Especially when you're paying an average of $90k. Once you get on the radar, you will be eviscerated and it will be very hard to recover from that.

I get it that you cannot get your software right, or at least not in the near future. But at a minimum you need more transparency, more communication, so people know what to expect. Keeping them in the dark will only increase the frustration. Most people here are adults, they can handle bad news. They already chose to take a risk buying your car, so they never expected perfection. Don't drive them away. Be honest with them, and they will understand your pains, make them believers.

Continuing with this strategy will work against you. It's math. A brand enthusiast will recommend Lucid to 10 other people. As it happens in life, all 10 will consider, but only 1 will buy. Now think of an unhappy owner. They will recommend against buying a Lucid to 10 people. Most probably that 10 out of 10 will not buy. Moreover, as people love to exaggerate and complain even though they never experienced a Lucid, they will start recommend against it while sipping on their Chardonnay at the next party in San Diego - just to show how knowledgeable and trendy they are. You have an snowball effect, that might or not be fair, but bad news spreads like fire nowadays. In my 7 months with Lucid, I already had 2 acquittances coming out of nowhere, looking at me like I was crazy for driving a Lucid, based on the "feedback" they got from a third cousin of an uncle of a step brother that had issues with their Lucid. Imagine how many times they said that to others.

I don't pretend to have solutions for the pickle you are in. I'm just providing feedback and (unsolicited) opinion, as someone that can hold two thoughts in their head at the same time: 1) I love the Lucid brand, and my AGT; 2) I cannot recommend it to the non-enthusiast crowd that we're hosting one a month. Moreover, if they are asking, I would recommend against it, because I don't think they will be willing to put up with the issues I dealing with.

I am leading my 5th engineering group, in just as many companies, and I know how tough it is to get it right, especially on a time and budget crunch. As an Executive, the buck stops with me, regardless who screwed up or what happened. The board, or the CEO doesn't care, that's why they are paying me, they want solutions. The only thing that helped, even when I did not have a solid solution for a given issue, was transparency and communication. People will still hate the issue, but they will understand what's behind it, the constraints that I am dealing with. That builds trust. And sometimes trust acts like an investment that keeps you solvent, until you can fix the core issues.

I hope that your current strategy will work and I will be proven wrong, as just another rambling mouth. I would love nothing more than this brand to succeed. Break a leg

 

[larrycpa]

IDK. I'm not an enthusiast. I got the Air for the range. Period. I enjoy it more than I thought I would. So it can take a minute open. So does putting down my bags, finding my keys and opening my 2000 Honda. The radio sucks, so I use use Tune-In. No big deal. Do I wish it had AA? Yes. I have a wireless dongle for my Bolt EV. If it really bugged me I would buy a converter kit. It is so much more car than a Tesla, even if the software isn't perfect. I feel safe in the car and it gets me where I am going. What else do I need?

 

[HC_79]

IDK. I'm not an enthusiast. I got the Air for the range. Period. I enjoy it more than I thought I would. So it can take a minute open. So does putting down my bags, finding my keys and opening my 2000 Honda. The radio sucks, so I use use Tune-In. No big deal. Do I wish it had AA? Yes. I have a wireless dongle for my Bolt EV. If it really bugged me I would buy a converter kit. It is so much more car than a Tesla, even if the software isn't perfect. I feel safe in the car and it gets me where I am going. What else do I need?

This in itself isn't a very flattering statement for Lucid to sell cars. Just because you're prepared to put up with it doesn't mean that others are.

 

[HC_79]

Your software keeps me from ordering my next Lucid or recommend it to anyone that is not an enthusiast. I understand that no software is perfect at any time, but the issues I and others are having, combined with a lack of fixes, lack of communication, lack of transparency, and a habit of consistently introducing new bugs with each new release, makes me say "no" to my next car being a Lucid. More than that, it makes me recommend against buying a Lucid to everyone that is asking and it's not an enthusiast.

Don't be fooled by the great support, feedback, and leniency that most of the people on this forum have. They are enthusiasts, willing to overlook most issues, because they love the other aspects of the car/brand or lucked out with a problem-free car. But the market that Lucid wants to conquer, that Lucid NEEDS in order to SURIVE, is not made of enthusiasts. It's made of average people that will NOT put up with all the issues that I and others have. Especially when you're paying an average of $90k. Once you get on the radar, you will be eviscerated and it will be very hard to recover from that.

I get it that you cannot get your software right, or at least not in the near future. But at a minimum you need more transparency, more communication, so people know what to expect. Keeping them in the dark will only increase the frustration. Most people here are adults, they can handle bad news. They already chose to take a risk buying your car, so they never expected perfection. Don't drive them away. Be honest with them, and they will understand your pains, make them believers.

Continuing with this strategy will work against you. It's math. A brand enthusiast will recommend Lucid to 10 other people. As it happens in life, all 10 will consider, but only 1 will buy. Now think of an unhappy owner. They will recommend against buying a Lucid to 10 people. Most probably that 10 out of 10 will not buy. Moreover, as people love to exaggerate and complain even though they never experienced a Lucid, they will start recommend against it while sipping on their Chardonnay at the next party in San Diego - just to show how knowledgeable and trendy they are. You have an snowball effect, that might or not be fair, but bad news spreads like fire nowadays. In my 7 months with Lucid, I already had 2 acquittances coming out of nowhere, looking at me like I was crazy for driving a Lucid, based on the "feedback" they got from a third cousin of an uncle of a step brother that had issues with their Lucid. Imagine how many times they said that to others.

I don't pretend to have solutions for the pickle you are in. I'm just providing feedback and (unsolicited) opinion, as someone that can hold two thoughts in their head at the same time: 1) I love the Lucid brand, and my AGT; 2) I cannot recommend it to the non-enthusiast crowd that we're hosting one a month. Moreover, if they are asking, I would recommend against it, because I don't think they will be willing to put up with the issues I dealing with.

I am leading my 5th engineering group, in just as many companies, and I know how tough it is to get it right, especially on a time and budget crunch. As an Executive, the buck stops with me, regardless who screwed up or what happened. The board, or the CEO doesn't care, that's why they are paying me, they want solutions. The only thing that helped, even when I did not have a solid solution for a given issue, was transparency and communication. People will still hate the issue, but they will understand what's behind it, the constraints that I am dealing with. That builds trust. And sometimes trust acts like an investment that keeps you solvent, until you can fix the core issues.

I hope that your current strategy will work and I will be proven wrong, as just another rambling mouth. I would love nothing more than this brand to succeed. Break a leg

I know Lucid is really trying on the software front and its leaps and bounds ahead of where it was in the early days BUT....... they need to get on top of these software issues and fast because time and time again I see the comments of "great car, software sucks" on many sites and reviews outside this forum. if this continues then its a stigma that will take a long time to shake off regardless of how many improvements get made. Prime example, Kyle Connor shat on the software in the early days then recently he praised its improvements. Last week though, he saw some Gravity's driving in Vegas and yelled out the window "does the software work" as a joke but clearly a stigma that has started to be formed that's not good.

I completely agree with you. The communication and transparency are indeed disappointing. Although they’ve improved a bit recently, they still have a long way to go. It’s frustrating because I genuinely want the company to succeed, but at the same time, I believe they cause people significant frustration and anger by remaining silent. They’re great at promising things and then, behind the scenes, something clearly goes wrong. Instead of being transparent, they go dark and silent. People don’t appreciate delays, but what infuriates them more is when there’s no explanation at all. They simply need to be more upfront about things, and I think many of the frustrations and complaints would decrease.

 

[BS8899]

Your software keeps me from ordering my next Lucid or recommend it to anyone that is not an enthusiast. I understand that no software is perfect at any time, but the issues I and others are having, combined with a lack of fixes, lack of communication, lack of transparency, and a habit of consistently introducing new bugs with each new release, makes me say "no" to my next car being a Lucid. More than that, it makes me recommend against buying a Lucid to everyone that is asking and it's not an enthusiast.

Don't be fooled by the great support, feedback, and leniency that most of the people on this forum have. They are enthusiasts, willing to overlook most issues, because they love the other aspects of the car/brand or lucked out with a problem-free car. But the market that Lucid wants to conquer, that Lucid NEEDS in order to SURIVE, is not made of enthusiasts. It's made of average people that will NOT put up with all the issues that I and others have. Especially when you're paying an average of $90k. Once you get on the radar, you will be eviscerated and it will be very hard to recover from that.

I get it that you cannot get your software right, or at least not in the near future. But at a minimum you need more transparency, more communication, so people know what to expect. Keeping them in the dark will only increase the frustration. Most people here are adults, they can handle bad news. They already chose to take a risk buying your car, so they never expected perfection. Don't drive them away. Be honest with them, and they will understand your pains, make them believers.

Continuing with this strategy will work against you. It's math. A brand enthusiast will recommend Lucid to 10 other people. As it happens in life, all 10 will consider, but only 1 will buy. Now think of an unhappy owner. They will recommend against buying a Lucid to 10 people. Most probably that 10 out of 10 will not buy. Moreover, as people love to exaggerate and complain even though they never experienced a Lucid, they will start recommend against it while sipping on their Chardonnay at the next party in San Diego - just to show how knowledgeable and trendy they are. You have an snowball effect, that might or not be fair, but bad news spreads like fire nowadays. In my 7 months with Lucid, I already had 2 acquittances coming out of nowhere, looking at me like I was crazy for driving a Lucid, based on the "feedback" they got from a third cousin of an uncle of a step brother that had issues with their Lucid. Imagine how many times they said that to others.

I don't pretend to have solutions for the pickle you are in. I'm just providing feedback and (unsolicited) opinion, as someone that can hold two thoughts in their head at the same time: 1) I love the Lucid brand, and my AGT; 2) I cannot recommend it to the non-enthusiast crowd that we're hosting one a month. Moreover, if they are asking, I would recommend against it, because I don't think they will be willing to put up with the issues I dealing with.

I am leading my 5th engineering group, in just as many companies, and I know how tough it is to get it right, especially on a time and budget crunch. As an Executive, the buck stops with me, regardless who screwed up or what happened. The board, or the CEO doesn't care, that's why they are paying me, they want solutions. The only thing that helped, even when I did not have a solid solution for a given issue, was transparency and communication. People will still hate the issue, but they will understand what's behind it, the constraints that I am dealing with. That builds trust. And sometimes trust acts like an investment that keeps you solvent, until you can fix the core issues.

I hope that your current strategy will work and I will be proven wrong, as just another rambling mouth. I would love nothing more than this brand to succeed. Break a leg

Well said! I agree 100% with your statements.

Lucid's SW/HW integration quality is poor and, as you said, communication is nonexistent!

Yes, it is an arduous job to get the hardware and software right. But that's the product you are selling. Hardware/software integration and validation is what the end product is all about. It is not obvious to me that Lucid is following the best-known-methods that many in the industry (hardware/software integration and validation) are practicing.

 

[cgm9999]

Your software keeps me from ordering my next Lucid or recommend it to anyone that is not an enthusiast. I understand that no software is perfect at any time, but the issues I and others are having, combined with a lack of fixes, lack of communication, lack of transparency, and a habit of consistently introducing new bugs with each new release, makes me say "no" to my next car being a Lucid. More than that, it makes me recommend against buying a Lucid to everyone that is asking and it's not an enthusiast.

Don't be fooled by the great support, feedback, and leniency that most of the people on this forum have. They are enthusiasts, willing to overlook most issues, because they love the other aspects of the car/brand or lucked out with a problem-free car. But the market that Lucid wants to conquer, that Lucid NEEDS in order to SURIVE, is not made of enthusiasts. It's made of average people that will NOT put up with all the issues that I and others have. Especially when you're paying an average of $90k. Once you get on the radar, you will be eviscerated and it will be very hard to recover from that.

Well said.

The truth hurts, but it is what it is. The software issues remind me of a quote one of my old company commanders would say that really stuck with me: "Organizations are destined to fail if they can't do routine things routinely".

The average consumer simply will not put up with the normal nonsense that comes with owning a current Air. The iconoclastic, devil-may-care enthusiast that's restoring an Alfa Romeo GTV 6, carries around a Leica M3 during his yearly travels to Prague, and has a "listening room" in his house? Sure. Everyone else will just buy any one of the increasingly competitive alternatives.

I've told more than my fair share of co-workers that while I love my car, the current Air is for people that place great emphasis on engineering and driving dynamics above all else. The very few like minded people I know are on board with what Lucid is and nod their heads in enthusiastic approval when I show off the car to them. But, everyone else? They just want to know if it has CarPlay, if a Stanley can fit in the cupholders, drive itself, etc. To them, I don't even bother with the pitch, because most of them don't even know if their cars if FWD or not and thus, couldn't care less about .19 Cds, proprietary electric motors, or the like.

Unfortunately, this is the vast share of consumers and these people don't understand or appreciate the value of a quality made product in any market, let alone the automotive space. This is precisely why "shitflation" is a thing and why there's been a massive decline in quality in so many things that didn't used to suck. All of this is to say that Lucid's engineering superiority that isn't immediately obvious on a Monroney or spec sheet (e.g. efficiency, range, performance figures) is not going to be perceptible to average people and thus, those people are not going to be willing to overlook the obvious shortcomings in software quality like most of us do.

 

[sri]

My no 1 complaint with Lucid is this Software.
I company thats spending millions millions every month and they cant fix this issues we have is what really makes it hard for users. Even after 3 years of there first car we are still dealing with 70 to 80 days for couple of new features and then couple more bugs with no communication. Ex. Curb rash breaks the camera system, days since delivered 70+ and any official communication to disable it to working on it 0. If you dont like to communicate better then fix it quick, if unable to deliver then communicate.

 

[plarche]

As an owner for only five months, I completely agree with your comments. I wish I had read this type of feedback before I made my purchase. Unfortunately for Lucid, your post may dissuade potential buyers. Fortunately for us owners, it may encourage them to focus more on solutions—or at least transparency on what we can expect and when.

 

[Ughwhy]

There's a reason VW/Audi is paying $5.8 Billion, primarily to get access to Rivian's software, its hard and expensive to get right.

 

[Lucken]

And yet I tell anyone that’s interested it’s the best car I’ve ever owned. Two very minor issues in almost 1 1/2 years of ownership, a minor tear to the seat back, which was replaced in its entirety, and an occasional loss of internet and radio reception. However those reception losses are far more infrequent than they used to be.

 

[sri]

Another stone, no OTA updates to fix many issue multiple owners have. Although the lucidudate website says 666 days since last update its way over 66 days nearly 70+days. This is Lucid making owners wait with all this camera bugs from 2.5(I know not everyone have this issue, but Lucid didnt say a single word yet on a big fix or acknowledgment).

Note: Its all software only, no complains on how the car drives. Part of my purchase was software promise too. So 3 years in and no stable version is not good and not happy.

 

[Joelaron]

Completely agree. As an Executive Director at a company in constant public scrutiny, leading creative teams for decades on how to push software to a limit as the balance of hardware and tech is constantly changing.... I can very quickly pickup what Lucid is 'growing' through given the experience with my 2 months new 25 AGT, and the lack of transparent communication that comes across as being dishonest. From the day I first walked into to the Corte Madera showroom in November, to the text I received from the Millbrae service technician yesterday alerting me to at least another week I will be spending w/o my car as the 'master engineer' needs more time... there are very serious issues with their communication. full stop. For context, i've posted enough emotional rants about my dealings w/ the arrogant sales staff and constant failures of the car on a recent road trip.. go back and read those. ..but you're 100% correct about their lack of transparency. I keep finding out more from being a friend with my Lucid Service tech, as he his very passionate about helping me finding out what is wrong with my car, and is in constant contact with me. What i've learned from these quick chats, is that they too have communication issues within Lucid as we can all sense. In short.. the service technician should not be making excuses to the customer for the software team that doesn't talk with them. What I've learned just yesterday.. is that ALL cameras and sensors are being replaced on the car I've only had literally on the road for 3 weeks in the 2 months since I took delivery... because they want to rule out a hardware issue. I mean... woah. ..so, when I was told that my car was being 'checked' for days(!) prior to delivery.. did THAT person communicate to the person delivering the car to me that it was being delivered to me with faulty software? (v2.5.3 was installed prior to delivery... recap.. interior ambient lights have not worked since the day I first sat in the car to take delivery).

Okay.. that's a rant salad, but to your point, 100% ...Lucid needs to come clean w/ their issues on their delivered cars to their owners. period. The fact that my loaner (22 Air Dream) is operating with software version 2.5.0 and is damn near flawless (except for when the drivers door pops open on it's own and putting the car in park at an intersection)...tells me clearly that the software team is not in sync with the demands of updated hardware (that is possibly different on every car), or how 'road time' adds to the punishment of that hardware performance. Maybe they do.. but it sure isn't feeling that way. They need to, at the least, SEND A PERIODICAL EMAIL TO ALL LUCID OWNERS that is like a monthly 'Lucid Technology Update'.... hell, add pics of a team lunch or something... ANYTHING.. that says to the customer that they have not forgotten about us, and always making the product better. ...cause currently, all we have is this.

 

[msaunders9430]

As I've searched for my first ev over the last year and a half I've joined several online forums/groups for the EVs I'm interested in buying (Porsche, Audi, Rivian, and Cadillac).
I have to say, I've seen a similar "open letter" at some point from several owners on those forums.
I've read about the lemon law buybacks on all of them.
I'm not discounting the experiences of the OP or others who concur; not one bit.
I'm not a car enthusiast.

The letters and posts just confirm the following for me that I would say to anyone I know who is considering a car (ev or ICE):

1. Get online and do your research because "caveat emptor" is not just two latin words.
2. No car (ev or ICE) is perfect; know the pros and cons and make your decision. There may be car companies with no a no-recall history, I just don't know them or don't like their offerings.
3. If unsure about buying for different reasons, leasing is an option.
4. Automotive software is in perpetual beta; ICE cars and EVs. If that is unacceptable, find a car that's predominately hardware-driven (fewer each year) and be prepared to wait for parts, high labor costs, and available dealership appointments.
5. The grass may seem and may be greener on the other side. That does mean there are no weeds. Eventually you may deal with the posible software, service center, customer care, communications issues, etc. of Porsche, Audi, Rivian, or Cadilllac. Based on online forum/group comments consider which seems to offer the best overall ownership experience.
6. The experiences of others will often conflict. One person experiences great communication and service, while another experiences the exact opposite. Good experiences often don't show up online, bad ones always do.
7. Consider which company seems to show efforts toward continuous improvement.
8. Be honest with yourself. Consider what type of owner you are and what your expectations of ownership are.
9. Lucid and Rivian are not for everyone. They are fairly knew companies with fairly new products. Consider the possible bumps ahead and continually read #8. If you don't want any bumps, read #10.
10. If you just want it to work and don't care about anything else (looks, innovation/efficiency, driving experience, etc.), just go buy a Toyota/Lexus or Honda and be done with it. Your choice; your money.

@marsarbu thank you for sharing.

 

[Steveinarizona]

The communication and transparency are indeed disappointing. Although they’ve improved a bit recently, they still have a long way to go. It’s frustrating because I genuinely want the company to succeed, but at the same time, I believe they cause people significant frustration and anger by remaining silent. They’re great at promising things and then, behind the scenes, something clearly goes wrong. Instead of being transparent, they go dark and silent. People don’t appreciate delays, but what infuriates them more is when there’s no explanation at all. They simply need to be more upfront about things, and I think many of the frustrations and complaints would decrease.

That was the frustration to me. After two years on the waiting list for a RWD Pure, I still didn't know how the vehicle would be configured, what options would be on it and/or available, etc. Good communications and transparency are key to long term success. I was willing to put up with the issues surrounding a new product and being an early adopter so long as I knew what would be at the end of the road.

 

[Batteryman]

Your software keeps me from ordering my next Lucid or recommend it to anyone that is not an enthusiast. I understand that no software is perfect at any time, but the issues I and others are having, combined with a lack of fixes, lack of communication, lack of transparency, and a habit of consistently introducing new bugs with each new release, makes me say "no" to my next car being a Lucid. More than that, it makes me recommend against buying a Lucid to everyone that is asking and it's not an enthusiast.

Don't be fooled by the great support, feedback, and leniency that most of the people on this forum have. They are enthusiasts, willing to overlook most issues, because they love the other aspects of the car/brand or lucked out with a problem-free car. But the market that Lucid wants to conquer, that Lucid NEEDS in order to SURIVE, is not made of enthusiasts. It's made of average people that will NOT put up with all the issues that I and others have. Especially when you're paying an average of $90k. Once you get on the radar, you will be eviscerated and it will be very hard to recover from that.

I get it that you cannot get your software right, or at least not in the near future. But at a minimum you need more transparency, more communication, so people know what to expect. Keeping them in the dark will only increase the frustration. Most people here are adults, they can handle bad news. They already chose to take a risk buying your car, so they never expected perfection. Don't drive them away. Be honest with them, and they will understand your pains, make them believers.

Continuing with this strategy will work against you. It's math. A brand enthusiast will recommend Lucid to 10 other people. As it happens in life, all 10 will consider, but only 1 will buy. Now think of an unhappy owner. They will recommend against buying a Lucid to 10 people. Most probably that 10 out of 10 will not buy. Moreover, as people love to exaggerate and complain even though they never experienced a Lucid, they will start recommend against it while sipping on their Chardonnay at the next party in San Diego - just to show how knowledgeable and trendy they are. You have an snowball effect, that might or not be fair, but bad news spreads like fire nowadays. In my 7 months with Lucid, I already had 2 acquittances coming out of nowhere, looking at me like I was crazy for driving a Lucid, based on the "feedback" they got from a third cousin of an uncle of a step brother that had issues with their Lucid. Imagine how many times they said that to others.

I don't pretend to have solutions for the pickle you are in. I'm just providing feedback and (unsolicited) opinion, as someone that can hold two thoughts in their head at the same time: 1) I love the Lucid brand, and my AGT; 2) I cannot recommend it to the non-enthusiast crowd that we're hosting one a month. Moreover, if they are asking, I would recommend against it, because I don't think they will be willing to put up with the issues I dealing with.

I am leading my 5th engineering group, in just as many companies, and I know how tough it is to get it right, especially on a time and budget crunch. As an Executive, the buck stops with me, regardless who screwed up or what happened. The board, or the CEO doesn't care, that's why they are paying me, they want solutions. The only thing that helped, even when I did not have a solid solution for a given issue, was transparency and communication. People will still hate the issue, but they will understand what's behind it, the constraints that I am dealing with. That builds trust. And sometimes trust acts like an investment that keeps you solvent, until you can fix the core issues.

I hope that your current strategy will work and I will be proven wrong, as just another rambling mouth. I would love nothing more than this brand to succeed. Break a leg

You are overreacting....take a chill pill....Lucid software has a few issues but not as drastic as you infer....and they upgraded the 2025 hardware and Gravity will have a very different UI. No need to get all twisted.

 

[BS8899]

That was the frustration to me. After two years on the waiting list for a RWD Pure, I still didn't know how the vehicle would be configured, what options would be on it and/or available, etc. Good communications and transparency are key to long term success. I was willing to put up with the issues surrounding a new product and being an early adopter so long as I knew what would be at the end of the road.

I think we need to read @marsarbu's post carefully and literally. He is not saying that we should all expect the Lucid cars to be perfect in both hardware and software. For those who have worked on and successfully shipped high-tech HW/SW integrated products in volume for revenue as @marsarbu has, one would recognize that [1] it is an arduous task. [2] it is iterative. [3] the more trims (skus) and the more variants in subassemblies and suppliers you have, the number of bugs grow exponentially. [4] while regression/validation are time and resource consuming tasks, they are essential to minimize the number of bugs the customer ultimately experience. [5] never blame the suppliers for your problems. You are the integrator. You own the integrated product. [6] own and communicate the problems.

My personal experience and my take away from @marsarbu's post is, Lucid is significantly behind the power curve in these respects.

As Lucid aspires to ship more products and product variants (trims, Air, Gravity, mid-size, etc.) these aforementioned factors will multiply geometrically. If they are not addressed and communicated, it will bring Lucid to its knees! Lucid needs to adopt the best-known-practices in the industry for building integrated HW/SW products and build an accountable culture in the company in order to succeed.

 

[SaaSManKS]

I agree, I've had this car in the SC more than my last two (maybe three cars) combined. I used to get so mad when I pull out of my garage and start driving and I have no radio for a couple of miles, now I'm just sad as I start pushing buttons to try to get it to take.

Yes, it is sexy and fun to drive, but there are soooo many annoying issues, like today I called in because if I start listening to a podcast on my phone or in my house, and I get in my car, and I go to that podcast tile, it loads and loads, and says not available.

I want out of it, I'm paying more than double my payments to pay it down so I can sell it for 35% of what I paid 2 years ago.

I agree that all cars do have issues, but I've never been not able to get in my car, or not have a working radio; btw going off of 3G spectrum makes zero sense, 5G was being rolled out as these cars were why not future proof them? or just use satellite for data like everyone else, always have connectivity issues, but hey it's fun to drive and at least I can listen to the eng...nm

 

[BS8899]

You are overreacting....take a chill pill....Lucid software has a few issues but not as drastic as you infer....and they upgraded the 2025 hardware and Gravity will have a very different UI. No need to get all twisted.

As a shareholder, I hope you are right. As a former practitioner in building HW/SW integrated products, new UI/SW/HW on the Gravity will create many new bugs. That doesn't automatically mean Gravity will be buggy. It all depends on Lucid's design and validation process. If Lucid has not significantly revamped their design and validation process from the Air to Gravity, it will be challenging. That, is the concern! Chill pill or no chill pill!

 

[par11768]

For the non-enthusiast customer, probably 98% of buyers, it's the software and features that sells the car. I agree with Marsarbu, unless Lucid can get the bugs out, the company will fail. I have had minimal issues with my Pure in 1.5 years but I would never recommend this car to anyone. Too many "workarounds" and usability issues, keys that are flaky, audio issues, carplay issues, Ap connection issues, waiting a minute or two to switch profiles..... Love driving the car but I have always been an enthusiast and willing to put up with more than most but I still curse at this car when the audio does not come back on after a call. I attribute the situation to Rawlson being an automotive engineer - that's where the focus is and he has done a brilliant job. Tesla, run by a software guy is the opposite.

 

[Bobby]

Another stone, no OTA updates to fix many issue multiple owners have. Although the lucidudate website says 666 days since last update its way over 66 days nearly 70+days. This is Lucid making owners wait with all this camera bugs from 2.5(I know not everyone have this issue, but Lucid didnt say a single word yet on a big fix or acknowledgment).

Note: Its all software only, no complains on how the car drives. Part of my purchase was software promise too. So 3 years in and no stable version is not good and not happy.

It's now 70 and it never said 666.