No Internet Connectivity

[Gelano]

Hello fellow Lucid Air owners!

I currently have no internet connectivity on my ‘25 AGT. This includes both Cellular and Wi-Fi. On Wi-Fi, it always defaults to off, and when turned on, it just spins without detecting any network. I did call customer service (which have been great)…we tried both ‘Air’ reset and Brake+X+Mic reset, but both did not fix the issue. Decision was to ask a mobile tech come by to reset the TCU, but his next availability is in 2 weeks. Service center availability is in February according to the mobile tech.

Other posts suggests that car be left overnight to let it go to “sleep”…did that for a few nights, but the problem persists. If anyone else knows of other things to try, can you let me know please?

Other symptoms include:
- “Vehicle Offline” message on mobile app all the time now (although I see an occasional update on the “Last update x minutes ago”, but no actual updated information)
- Navigation defaults to Newark HQ and can’t show my actual location
- No SiriusXM
- HomeLink seems flaky
- No software updates, I’m on 2.5.3 but heard there’s a 2.5.4?
- I guess in short, anything requiring any Internet, GPS, satellite activity is not working

Apple CarPlay and Keys work fine though. I guess Bluetooth is not affected and I assume Wireless Apple CarPlay is through a different Wi-Fi connection.

If only there’s a way to reset the TCU myself…which I did see someone post some info about that, but I’m sure will probably void my warranty.

And as usual driving works absolutely flawlessly and has been a complete joy.

If you made it this far, thank you for reading my post and enjoy your ride on Air!

 

[borski]

Call someone at the service center, and have a conversation with them again; tell them you need your TCU reset, you know it takes literally a minute, and ask nicely if you can swing by. If you can, ask if a tech could come out for a minute and quickly reset the TCU for you. If that doesn't work, you're happy to drive away in the same state it was in and wait the 2 weeks. (Also, then it really would be a service issue)

That would be my suggestion.

 

[Mirage]

I have mine in for service right now for the 2nd time with this issue. It's the telematics device that needs to be reset (which affects LTE, WIFI, and GPS). I'm not sure at this point if they replaced mine or just reset it. First time it was just reset, but I know it's fixed as of this morning as I can connect to the car from my phone again. If the device is fine they can reset it quickly as Borski said should take less than 10 minutes if you can find someone to take a quick look.

 

[tonybot]

I have mine in for service right now for the 2nd time with this issue. It's the telematics device that needs to be reset (which affects LTE, WIFI, and GPS). I'm not sure at this point if they replaced mine or just reset it. First time it was just reset, but I know it's fixed as of this morning as I can connect to the car from my phone again. If the device is fine they can reset it quickly as Borski said should take less than 10 minutes if you can find someone to take a quick look.

Agree that it is real quick. Mine took less than 1 minute after the seats were folded and the tech did it pretty much his eyes closed!

 

[MGRMLN]

I had this exact issue and they reset the TCU in just a few minutes.