Mobile key lost connection and won't re-pair as a key

[kismalac]

As far as the Lucid kept asking for PIN, I think that's another bug. Yes, I have the service center re-install my ID for me. Yet, the "enter PIN" still pops up occasionally. No rhythm and reason! It hasn't happened in a while, but I am certain it will return.


In general, Lucid has many SW issues and its OTA process, validation process, version control, etc. seem very messy to me. Just look up the recent 2.4.X SW roll our thread and you will get the idea.

Ok, time for an update after a 700mi road trip. 1. My mobile key works now - and it works well. But I don't know what did the trick: I used my tablet to pair as a key (as part of my troubleshooting) then deleted it right away. Tried to set up my phone right after that again...and it worked like a charm. This was at home so the car and the Tablet shared the same wifi and ATT is pretty crappy where I live ( I had it as my personal cell provider for 15 years and had to have my own femtocell to make it work in the house!) To be clear, I tried to setup the phone first, the night I drove the car home but no luck. 2. It works well - as soon as I walk up to the car it unlocks. Using the app to try to pop the trunk or similar is still way slow though.) 3. Digressing a bit: can't seem to get face recognition and related services to work consistently. I had to move the steering wheel and seat into a position I'd never use just to set it up but after moving it back to my preferred position it doesn't work. 3. I keep getting a phantom (?) warning about keeping my hands on the wheel after continued lane departure warnings - even though I actively steer. Jiggling the wheel (or even turning on the turn signal ) doesn't seem to make a difference but it goes away after 20-25 sec. 4. I got a "front right radar stopped working - call customer care" warning 2-3 times, lasting for 5-6 sec each times. Seemed to self resolve in clear weather conditions. 5. The proportion/ferocity of lane departure correction borders scary at times. And some good news too: got 4.6mi/kWh relatively easily by setting cruise control to 70 mi/h ... although life is very boring in the slow lane

 

[Adnillien]

I got a "front right radar stopped working - call customer care" warning 2-3 times, lasting for 5-6 sec each times.

I see this error occasionally. Please sent a text or email to customer care with a time stamp of when it occurs. I was told that Lucid is working on this and this type of data helps them.

 

[kismalac]

I see this error occasionally. Please sent a text or email to customer care with a time stamp of when it occurs. I was told that Lucid is working on this and this type of data helps them.

Will do, thanks. On this: what is an effective communication channel for this (or, frankly, any) purpose. When I had key troubles I emailed CS and also logged a see service appointment request. Never heard back from either...

 

[Adnillien]

Will do, thanks. On this: what is an effective communication channel for this (or, frankly, any) purpose. When I had key troubles I emailed CS and also logged a see service appointment request. Never heard back from either...

Since this is not urgent, I would email it. For more urgent matters, it is better to text.

 

[kismalac]

Will do, thanks. On this: what is an effective communication channel for this (or, frankly, any) purpose. When I had key troubles I emailed CS and also logged a see service appointment request. Never heard back from either...

Another update after a week of - largely - running errands in my area (i.e., not long road trips): the phone key still works well, but popping the frunk from the app is hopeless ... reaching in and hitting the button is 3-5x as quick. Running the risk of seriously digressing, a new error message popped up: "Door Failure - Contact Customer Care" ... but there was nothing discernible to address. I just got into the car in a parking lot, so - I think - it was still in park, but I had no problem operating the driver door or the car. And it went away after - perhaps - 30 seconds... Lastly, we had a few rainy days here in the NE, so I used the wipers for the first time. Honestly, the UI is subpar: trying to aim at buttons behind the steering wheel in the dark... On top: why (only) 2 different "auto" states? All my other ICE cars do offer multiple stages, not just two. Of course, it is easier to do it on a stalk... but the "wipe" button on the end of the left stalk could cycle through the stages - as that function is not used when the wiper is on. My $0.02...

 

[joec]

Another update after a week of - largely - running errands in my area (i.e., not long road trips): the phone key still works well, but popping the frunk from the app is hopeless ... reaching in and hitting the button is 3-5x as quick. Running the risk of seriously digressing, a new error message popped up: "Door Failure - Contact Customer Care" ... but there was nothing discernible to address. I just got into the car in a parking lot, so - I think - it was still in park, but I had no problem operating the driver door or the car. And it went away after - perhaps - 30 seconds... Lastly, we had a few rainy days here in the NE, so I used the wipers for the first time. Honestly, the UI is subpar: trying to aim at buttons behind the steering wheel in the dark... On top: why (only) 2 different "auto" states? All my other ICE cars do offer multiple stages, not just two. Of course, it is easier to do it on a stalk... but the "wipe" button on the end of the left stalk could cycle through the stages - as that function is not used when the wiper is on. My $0.02...

This is the only reason I use the fob and not mobile key. I use the frunk every single day. And I need an easy way to open it from ouside the car. Period.

The mobile app is just never going to be as convenient as holding down the fob button for this.

 

[Bobby]

This is the only reason I use the fob and not mobile key. I use the frunk every single day. And I need an easy way to open it from ouside the car. Period.

The mobile app is just never going to be as convenient as holding down the fob button for this.

Yeah, I wish the frunk had a button on the outside like the trunk does.

 

[borski]

This is the only reason I use the fob and not mobile key. I use the frunk every single day. And I need an easy way to open it from ouside the car. Period.

The mobile app is just never going to be as convenient as holding down the fob button for this.

HA works great for opening the frunk.

(But I agree, the fob is more convenient for that use case)