I booked a mobile service appointment today and was told that as of yesterday (August 21, 2023) Lucid will start charging for mobile service appointments IF it turns out there is not a warranty issue with the vehicle. This will include charges for driving time for the mobile service van to and from the appointment at $200 per hour. Fortunately, I have two verifiable warranty issues. From a business perspective, I don't fault Lucid for working to optimize the operations of the business.
As it was explained, they don't want to make a service call if someone just does not know how to do something with their Lucid, or the problem is the result of damage or normal wear and tear. However, from a customer service perspective this puts a lot on the owners to risk a $300 to $400 trip charge. I'd be happy to swing by a service center to have something checked out, but we don't have a service center in Dallas yet (Houston is a bit far). In markets with no service center, the mobile fleet is their investment in service. Our mobile service team has been great and extremely helpful, but it puts a lot on them as well to have the awkward conversation of "I may have to charge you".
It would be good to get some clear communication from Lucid on the new policy.
As it was explained, they don't want to make a service call if someone just does not know how to do something with their Lucid, or the problem is the result of damage or normal wear and tear. However, from a customer service perspective this puts a lot on the owners to risk a $300 to $400 trip charge. I'd be happy to swing by a service center to have something checked out, but we don't have a service center in Dallas yet (Houston is a bit far). In markets with no service center, the mobile fleet is their investment in service. Our mobile service team has been great and extremely helpful, but it puts a lot on them as well to have the awkward conversation of "I may have to charge you".
It would be good to get some clear communication from Lucid on the new policy.