Sort of. The OP now has to go to the same service center to have the roof replaced. Before my retirement I managed a number of large enterprises. If we had a manager do something like this we would do an internal review to see if it was endemic. In the meantime I would have had the service manager apologize to the OP and cc me on the apology so that the OP and the local service manager would know that I, as the senior manager, is overseeing the conduct of the service manager on his interactions with the OP.
As I said above, this one is open and shut based on the paperwork: no glass damage on drop off; glass damage on pickup. If the service writer missed the chip (hard to do since the windshield is the main place to look for glass damage) the company, and the local service manager, still has to live with the paperwork. Now Lucid owes it to the OP to ensure that there will be no "secret sauce" on the OP's car.