I am glad to hear they came around and will fix your problem. Now the question remains was the service manager coached on how to handle customer issues/concerns in a proper way? We would probably never find out. This will probably leave a bad taste in your mouth for a long time and I don't blame you. Also I am not surprised if it will affect your approach in servicing your car in the future in the same service center with the same manager in place. I am sure posting here helped a "little" due to visibility.
I am very glad to hear that Lucid is going to make it right for you. Lucid service has always been excellent for me so I was surprised by your situation.
Damage to customer cars puts a black mark on the service center. I'm sure Lucid collects such data.
Sort of. The OP now has to go to the same service center to have the roof replaced. Before my retirement I managed a number of large enterprises. If we had a manager do something like this we would do an internal review to see if it was endemic. In the meantime I would have had the service manager apologize to the OP and cc me on the apology so that the OP and the local service manager would know that I, as the senior manager, is overseeing the conduct of the service manager on his interactions with the OP.
Thank you @tonybot ... you captured and represented my exact sentiments and thoughts in posting here...couldn't have stated it better myself. I'm very bullish on Lucid and this forum has been nothing short of amazing so it's become my default place to come get advice and keep up on all things Lucid.
I wasn't consider a Gravity for myself but my wife was...unfortunately, this experience got to her and she's definitely distracted and not as excited ...but once I think she sees me happy with Lucid etc. she will make a turn...I need her to test drive that Gravity ASAP!
I have requested to speak to a Senior Manager regardless of them fixing the windshield precisely because of this reason. And Lucid has been very compliant with my request. I wish to express the the senior leader, my experience and how I was treated and I am approaching that forthcoming conversation as a means to perhaps try and provide some feedback so that others after me don't have to go through this experience. As a business executive, I would want to learn this about my business so I'm hoping some positive change could get induced across the service network. One can hope!
100% captures my concerns too! I am very worried about bugs and gremlins popping up in the future as my car has been flawless in terms of software so far and all the cameras etc. functioning. I'm concerned that there is no way I will ever know if they play any shenanigans with my car. If they do, I'm going right back to Lucid anyway. Its remarkable what one negative interaction can do. Like my boss tells me, "It takes 10 attaboys to fix one screw up". We shall see...I'm expecting to get the car back today.
Oh no..... Did you pick it up or did they deliver it to you? Maybe there should be a checklist before driving the car away from the service center. I've been lucky and not had any problems, but you never know.
I had posted this while resetting my car for the third time after taking delivery ..I called Lucid and was on my way to returning the car when it started working just fine..ADAS and cameras and all. My guess is that is takes about 15 mins after calibration for it to stick. Right now the car is back home! And the family is complete again
I wonder if the people who come to this forum and rant, complain, and threaten act the very same way when they approach Lucid Customer service. If they are, it's no wonder they don't get as far as they hope. Despite the fact my car had quite a few visits early on for trim and other issues, I was never anything but 100% polite and cordial. And, as such, got what I needed in a timely fashion.
I suspect most of us are that way, Bobby. I surely am and am willing to venture a guess that it is true for most owners. In fact, @lucidtouringman was respectful and kept his cool when a Lucid employee accused and threatened him based on what he shared.
You’ll notice I wasn’t singling out anybody. You made the assumption I was talking about a singular person, which I wasn’t. You would be shocked how many empty rants and calls for class action we see on this forum. I just wonder if this is the first reaction to a problem as opposed to the final one. While I don’t believe in kissing ass, I do believe in treating people well. Entitled behavior really sucks. I try to practice the exact opposite. For example, I gave my tech a small Christmas gift this year. Just to show him how much I appreciated him. I wonder how many people here who write these negative posts have even considered that.
