- Joined
- Mar 11, 2023
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- Cars
- Lucid Air Touring
I’m not sure if any other early adopters are facing the issue I am now facing with Lucid and Electrify America, but I thought I’d post my experience and see if anyone else is having a similar issue.
When I first placed a non-binding order for my Lucid Air Touring in March, 2022, all Air Touring “early adopters” were promised 3 years of Free Electrify America charging. Like many early adopters, I received an email from Lucid Motors in July, 2022, suggesting that I convert my non-binding reservation (with a $1,000 deposit) into a binding order on or before August 10, 2022 to preserve my ability to qualify for the $7,500 Federal tax credit at the time. I complied with Lucid’s suggestion and my non-binding reservation became an order as of 8/10/22. Except for my first month of ownership (beginning in March, 2023 and before I had a Lucid Home Charger installed), I used Electrify America on 1 or 2 occasions and had no issues and was not charged. I had not needed to charge my car at a fast charger since that time, electing to charge at home all of the time. However, I am now on a road trip and needed to charge along the way. I pulled into an Electrify America station to charge and was required to pay for the charging session by credit card. I immediately called Lucid Customer Care and after a lengthy hold waiting for someone to get on the line, I elected to have Customer Care call me back. I finished my charging session, paid the Electrify America bill and received a call back from Lucid about 45 minutes later (+/-). Customer Care told me that my car did NOT qualify for the 3 year Free Electrify America service because my order date, on Lucid’s records, was August 10, 2022, the date I converted my reservation to a binding contract and that, as of that date, Touring and Pure orders only qualified for 1 year of Free Electrify America service. I explained that I placed my order in March of 2022, not August of 2022, at a time when all orders for Lucid Touring cars qualified for 3 years of Free Electrify American service, but Lucid now claims it has no record of my earlier reservation and, thus far, is refusing to reimburse my Electrify America charge and reinstate my free 3 years of Electrify America service. I have sent them a copy of my email confirming my March, 2022 reservation but have not heard back. Needless to say, I’m frustrated and angry over this, especially after having been a loyal Lucid customer and ambassador of the brand since March, 2022, not having complained about some of the early adopter issues that so many others made a fuss about.
Am hoping that Lucid fixes this issue for me but am not sanguine about my prospects. Have any of you experienced anything like this with your early ordered Lucid Tourings?
Any advice will be appreciated.
When I first placed a non-binding order for my Lucid Air Touring in March, 2022, all Air Touring “early adopters” were promised 3 years of Free Electrify America charging. Like many early adopters, I received an email from Lucid Motors in July, 2022, suggesting that I convert my non-binding reservation (with a $1,000 deposit) into a binding order on or before August 10, 2022 to preserve my ability to qualify for the $7,500 Federal tax credit at the time. I complied with Lucid’s suggestion and my non-binding reservation became an order as of 8/10/22. Except for my first month of ownership (beginning in March, 2023 and before I had a Lucid Home Charger installed), I used Electrify America on 1 or 2 occasions and had no issues and was not charged. I had not needed to charge my car at a fast charger since that time, electing to charge at home all of the time. However, I am now on a road trip and needed to charge along the way. I pulled into an Electrify America station to charge and was required to pay for the charging session by credit card. I immediately called Lucid Customer Care and after a lengthy hold waiting for someone to get on the line, I elected to have Customer Care call me back. I finished my charging session, paid the Electrify America bill and received a call back from Lucid about 45 minutes later (+/-). Customer Care told me that my car did NOT qualify for the 3 year Free Electrify America service because my order date, on Lucid’s records, was August 10, 2022, the date I converted my reservation to a binding contract and that, as of that date, Touring and Pure orders only qualified for 1 year of Free Electrify America service. I explained that I placed my order in March of 2022, not August of 2022, at a time when all orders for Lucid Touring cars qualified for 3 years of Free Electrify American service, but Lucid now claims it has no record of my earlier reservation and, thus far, is refusing to reimburse my Electrify America charge and reinstate my free 3 years of Electrify America service. I have sent them a copy of my email confirming my March, 2022 reservation but have not heard back. Needless to say, I’m frustrated and angry over this, especially after having been a loyal Lucid customer and ambassador of the brand since March, 2022, not having complained about some of the early adopter issues that so many others made a fuss about.
Am hoping that Lucid fixes this issue for me but am not sanguine about my prospects. Have any of you experienced anything like this with your early ordered Lucid Tourings?
Any advice will be appreciated.