Lucid Home Charger Delayed

[Andretex]

Yes it does. I got a mobile chord with my purchase. Then bought the range extender and got another set of mobile chord. So I have two sets. One stays in my car and one at home. I also have a Chargepoint home flex and a lucid charger to plug into. Haha

 

[rfc805]

Yes it does. I got a mobile chord with my purchase. Then bought the range extender and got another set of mobile chord. So I have two sets. One stays in my car and one at home. I also have a Chargepoint home flex and a lucid charger to plug into. Haha

Yes, that's great, but you're not reading. You have a 2023.

They stopped providing it for the 2025 MY and forward. They do not any longer.

 

[Grewsome]

That does seem bad. The mobile charger was the only thing that allowed me to use the car while I waited for the Lucid Home Charging Station to arrive.

Seems like a lot of companies are going this, not just Lucid. Makes sense as a lot of 2nd EV owners probably don't need it. Although, as a first EV owner I want educated enough. The mobile charger i bought (Dewalt 16Amp max) is fine for level 1. Doesn't help in this situation where i could have installed a 240v in the meantime waiting for the wall charger. I'm guessing not fast enough.

 

[joec]

If i can't buy it until January using the credit they gave me, it currently doesn't exist as a purchasable product.

Doesn't exist as a purchasable product.

Might be easier and more accurate to just say "Temporarily out of stock."

 

[joec]

Seems crazy that Lucid has stopped including the mobile charger with the 2025 models.

Not really. Other manufacturers have done the same.

I never used mine at all until recently. If you have an L2 at home and use L3 for road trips, the chances you'll actually need that cable are pretty slim. Don't get me wrong; it's nice to have in a pinch, and I probably would have bought one anyway, just to be safe. But it's mostly going to collect dust for most owners.

Similar to Apple no longer shipping charging bricks with their phones. The vast majority of us had 10 bricks lying around the house already from previous phones, anyway.

 

[Andretex]

I did not realize the 2025 models do not come with a mobile charger. I would not recommend that. Lucid should offer it as an option so you get it with the car.

 

[bikeriderbryan]

Not really. Other manufacturers have done the same.

I never used mine at all until recently. If you have an L2 at home and use L3 for road trips, the chances you'll actually need that cable are pretty slim. Don't get me wrong; it's nice to have in a pinch, and I probably would have bought one anyway, just to be safe. But it's mostly going to collect dust for most owners.

Similar to Apple no longer shipping charging bricks with their phones. The vast majority of us had 10 bricks lying around the house already from previous phones, anyway.

Sorry don't agree. A cell phone power brick isn't the same in my opinion.

 

[borski]

Seems crazy that Lucid has stopped including the mobile charger with the 2025 models.

That does seem bad. The mobile charger was the only thing that allowed me to use the car while I waited for the Lucid Home Charging Station to arrive.

Our Hyundai Ioniq 5 only came with a 110v charger, which is basically useless. I gave my wife my Lucid charger, and neither she nor I have ever actually used it outside of testing it.

In fact, I wish they hadn't included the mobile charger and had instead given me $1k for the Lucid EVSE, since I ended up paying for that out of pocket.

Now that I have RangeXChange (which, again, I purchased out of my own pocket) I do keep that in the car as a 'just in case' measure.

 

[Bobby]

Our Hyundai Ioniq 5 only came with a 110v charger, which is basically useless. I gave my wife my Lucid charger, and neither she nor I have ever actually used it outside of testing it.

In fact, I wish they hadn't included the mobile charger and had instead given me $1k for the Lucid EVSE, since I ended up paying for that out of pocket.

Now that I have RangeXChange (which, again, I purchased out of my own pocket) I do keep that in the car as a 'just in case' measure.

Same (except the Hyundai part).

 

[Pragmatic]

Actually the 110V is useful as an emergency charging system. Yes it's slow but if you stop somewhere (especially overnight) you are much more likely to find a 15 or 20 amp 120v outlet than a 14-50 40amp 240 outlet (unless you're at an RV park). Overnight you'd only add 30 miles but possibly enough to get to a DCFC.

 

[Amster]

Actually the 110V is useful as an emergency charging system. Yes it's slow but if you stop somewhere (especially overnight) you are much more likely to find a 15 or 20 amp 120v outlet than a 14-50 40amp 240 outlet (unless you're at an RV park). Overnight you'd only add 30 miles but possibly enough to get to a DCFC.

Agreed. I've never used myself, but it's in the car just in case it's needed. When my car was in the shop for a week getting PPF and a ceramic coat, they plugged it in using the 110v charger for a few days. I got it back with a full charge.

 

[borski]

Agreed. I've never used myself, but it's in the car just in case it's needed. When my car was in the shop for a week getting PPF and a ceramic coat, they plugged it in using the 110v charger for a few days. I got it back with a full charge.

The Lucid one comes with both adapters. The Ioniq *only* came with 110v.

That’s what I mean. I agree it’s not entirely useless; but I definitely don’t need it taking up space in my car every day.

 

[tonybot]

I think the main concern I have heard expressed is that people weren’t aware that the 2025s are no longer coming with the charger. I was surprised that people didn’t know because the 2025s came out as I was finalizing my 2024, and my SA did tell me of all of the changes. But as many others pointed out here, some in response to my post, their SAs missed to inform them, and folks were surprised by it.

And I get it. Lucid was my first EV, and if I had to wait weeks or months for a charger, I would be unhappy too - especially if I didn’t want to invest additional money and wanted to take advantage of the credit. I think SAs need to communicate this change consistently. As someone else pointed out, Lucid could offer this as an add-on while purchasing the car and possibly take it out of the charging credit automatically or give the buyer a choice.

 

[borski]

I think the main concern I have heard expressed is that people weren’t aware that the 2025s are no longer coming with the charger. I was surprised that people didn’t know because the 2025s came out as I was finalizing my 2024, and my SA did tell me of all of the changes. But as many others pointed out here, some in response to my post, their SAs missed to inform them, and folks were surprised by it.

And I get it. Lucid was my first EV, and if I had to wait weeks or months for a charger, I would be unhappy too - especially if I didn’t want to invest additional money and wanted to take advantage of the credit. I think SAs need to communicate this change consistently. As someone else pointed out, Lucid could offer this as an add-on while purchasing the car and possibly take it out of the charging credit automatically or give the buyer a choice.

Agreed.

 

[Buffalo Bob]

I think the main concern I have heard expressed is that people weren’t aware that the 2025s are no longer coming with the charger. I was surprised that people didn’t know because the 2025s came out as I was finalizing my 2024, and my SA did tell me of all of the changes. But as many others pointed out here, some in response to my post, their SAs missed to inform them, and folks were surprised by it.

And I get it. Lucid was my first EV, and if I had to wait weeks or months for a charger, I would be unhappy too - especially if I didn’t want to invest additional money and wanted to take advantage of the credit. I think SAs need to communicate this change consistently. As someone else pointed out, Lucid could offer this as an add-on while purchasing the car and possibly take it out of the charging credit automatically or give the buyer a choice.

Taking the charger out reminded me of Q4 2023, when Lucid stopped including the frunk cover in at least some trims. The only difference is that they had the good sense to wait until a new model year to pull this item, where they arbitrarily started pulling the frunk covers mid-stream in the 2023 model year. Particularly egregious when they later ran an ad about the 2023 Pure winning some award, with the award photographed sitting on the frunk cover.

 

[rfc805]

I think the main concern I have heard expressed is that people weren’t aware that the 2025s are no longer coming with the charger. I was surprised that people didn’t know because the 2025s came out as I was finalizing my 2024, and my SA did tell me of all of the changes. But as many others pointed out here, some in response to my post, their SAs missed to inform them, and folks were surprised by it.

And I get it. Lucid was my first EV, and if I had to wait weeks or months for a charger, I would be unhappy too - especially if I didn’t want to invest additional money and wanted to take advantage of the credit. I think SAs need to communicate this change consistently. As someone else pointed out, Lucid could offer this as an add-on while purchasing the car and possibly take it out of the charging credit automatically or give the buyer a choice.

Agreed.

Nope - I mean, that is part of it. In another thread people stated it was "widely known" that the 2025 didn't come with a charger, despite sales telling the guy it was. Given what we've seen in here from very prominent members not being aware of this, I don't think it was widely known. This is problem #1.

The *real* issue is the Lucid store is really, really bad. It's not just chargers, the place is just a mess, it has bad policies, it's run badly, it's a blight on the brand.

If the store was decent, shipped within a week or so for orders, this whole problem wouldn't be that big of a deal. They should also give you the coupon code at pickup, and not email you separately later. Even better would be if they'd give you the option to use the coupon at delivery, and pick it up with the car. There are so many ways they can make this work, but the one they chose simply doesn't work.

Now, maybe there's more to the story behind the scenes at the Lucid store to why they're bad and it isn't really their fault. However, my personal interactions with them? It wasn't that they were trying and being held back - I got a genuine sense they did not care at all and didn't even want to be doing this job. They had no interest in trying to be helpful and even just trying to get in touch was a major chore.

Hate to say it, but, Lucid - consider just using Amazon for your store. They know what they're doing.

 

[Blue Lectroid]

Hopefully someone from Lucid can take this up the chain…if they are going to truly win, they need to empower someone in a “Senior VP Customer Experience” role who is deeply thinking about the customer experience at every level. There are so many examples of Lucid doing dumb things that are incredibly easy to eliminate / fix when someone with power at the Mother Ship is looking deeply at the customer experience through the right lens.

It borders on unforgivable to do things like roll out a new vehicle (Gravity) with a half-baked configurator, no vehicles in the hands of reviewers or studios, not even an estimated EPA range anywhere to be seen.

Or, to sell an electric car with a charging credit that can only be used AFTER you take delivery of your car rather than being ordered at the time of deposit and the credit applied when finishing up final financing / payment for the car, AND have those very same vital components of your ecosystem be on backorder.

The Air is a fabulous technological achievement and it seems like Gravity will be too, but the world is littered with examples of better technology losing the battle (Betamax vs. VHS, anyone?). Lucid needs to lead in every area of the consumer experience and should be instilling those values deeply in its culture, otherwise both the legacy automakers and folks like Tesla have a virtually insurmountable lead in the delivery systems that serve their customers for Lucid to overcome them.

To be clear, I am a HUGE fan of Lucid (albeit a new person on this Forum) and have a watched and cheered on the company for years, but they really need to get out of their adolescent phase as a company quickly as the customer experience delivery system is far more likely to differentiate them (or not) in a hyper-competitive space.

 

[McGriddle]

I can definitely understand the frustration around the lack of availability of the charger especially without the mobile charger being included.

It’s too bad since my experience with the store had been quite positive overall. When I ordered my charger, it came quite quickly and without any delay (it was ready for delivery within a couple of weeks).

My other orders using credits from referrals have all shipped within a day or two.

 

[Leftlane]

Not the same level as Lucid, but Ford is offering a free home charger PLUS free installation on purchases OR leases to move inventory, along with really good lease/loan terms. Desperation? Maybe, but it makes it much easier for their customers and removes some of the barriers to switching to EV.

 

[Pragmatic]

I thought the Ford program was a great way to get a non-EV owner to make the move to an EV.