Lucid Customer Service

[jcallar]

I reached out to Ron Reyes and he remedied the situation pretty quickly. I hesitated to bring it up here, but since names were named I wanted to make sure you knew that your experience was not unique. I’m not trying to get anyone in trouble because he is a hard working and knowledgeable guy. I’m positive that if text wasn’t the communication method, my situation would never have escalated the way it did. New car owners don’t want to hear over text that a serious repair was being denied because of owner fault, which was clearly not the case. I’m glad that Ron intervened because I love my car.

Thank you, this is very helpful, really appreciate your guidance on this.

 

[borski]

Image attached. My Course 3 wife says it was likely an issue accelerated by the low temperatures we've had recently. It was unfortunately discovered by the detailing shop, so Chris was very cya, accusing the shop first thing.

How hard did have to push to get them to agree that yours was a defect?

I didn’t have to push, but that’s because it had literally just been at service to replace the Cantrails (ages ago, just a cosmetic thing) they had cracked the window glass.

 

[BACamster]

Image attached. My Course 3 wife says it was likely an issue accelerated by the low temperatures we've had recently. It was unfortunately discovered by the detailing shop, so Chris was very cya, accusing the shop first thing.

How hard did have to push to get them to agree that yours was a defect?

When I dropped off my car for PPF, I thik I saw you car at the detail shop. It does looks like too much force was apply to the cantrail and created a crack.

 

[jcallar]

When I dropped off my car for PPF, I thik I saw you car at the detail shop. It does looks like too much force was apply to the cantrail and created a crack.

Agree - question is whether it was manufacturer or post-delivery issue. Given the progression timeline of the crack, it could also be the pressure occurred during the cold spell here and you had metal moving differently than glass. I'm more susceptible to it as I don't want to park it indoors (Tesla burned a house down in the next neighborhood over).

On another note: an update. Emailed the DMV New Vehicle Motor Board, which got the Lucid disputes team to (finally) respond. No promises, but they will look at potentially paying for the repaid if they deem it a defect.

 

[SaratogaLefty]

Agree - question is whether it was manufacturer or post-delivery issue. Given the progression timeline of the crack, it could also be the pressure occurred during the cold spell here and you had metal moving differently than glass. I'm more susceptible to it as I don't want to park it indoors (Tesla burned a house down in the next neighborhood over).

On another note: an update. Emailed the DMV New Vehicle Motor Board, which got the Lucid disputes team to (finally) respond. No promises, but they will look at potentially paying for the repaid if they deem it a defect.

I think I remember that fire. It was in the Almaden area as I recall?? I thought they never actually determined if it was the fault of the Tesla or the wiring the electrician installed for the charger???

 

[jcallar]

I think I remember that fire. It was in the Almaden area as I recall?? I thought they never actually determined if it was the fault of the Tesla or the wiring the electrician installed for the charger???

Different one - here is the one near me:

Tesla car battery likely caused devastating house fire in San Ramon, investigators say

Tesla remains silent about cause of house fire in San Ramon, as a federal investigation into its electric car batteries enters its 22nd month.

abc7news.com

It got blamed on the Tesla battery. Out of an abundance of caution, the Lucid is getting parked outside

 

[Steveinarizona]

Different one - here is the one near me:

Tesla car battery likely caused devastating house fire in San Ramon, investigators say

Tesla remains silent about cause of house fire in San Ramon, as a federal investigation into its electric car batteries enters its 22nd month.

abc7news.com

It got blamed on the Tesla battery. Out of an abundance of caution, the Lucid is getting parked outside

You do know that there are many fires in ICE cars.

 

[jcallar]

Yup - completely right - I worry more about the intensity of the fire, call me paranoid. But a fire is a fire...so that is a fair point!

 

[sk8ndad]

You do know that there are many fires in ICE cars.

ICE cars are significantly more likely to burn than electric: https://insideevs.com/news/561549/s..., on the,fires per 100,000 sales respectively.

 

[Lucid5201]

I have said this a few times but it's worth repeating. I have called the customer support line a lot in the last 7 months and had my car serviced several times by the Houston service center. Lucid has the best trained service group that I have had the pleasure to interact with of any car company and in the top 5 of any company!

Job well done!

I hope that they can keep the level of service high as the number of cars increases.

Doesnt seem like they are keeping that level of service anymore

 

[xponents]

Doesnt seem like they are keeping that level of service anymore

Even to this date, there are many instances of service being absolutely fantastic. Please don't generalize.

 

[Halodde]

Even to this date, there are many instances of service being absolutely fantastic. Please don't generalize.

To be fair, the OP was a generalization as well

 

[Bobby]

Doesnt seem like they are keeping that level of service anymore

I’m thrilled with the service.

 

[Lucid5201]

It all depends on what you’re getting serviced , to keep a car a week and have no answer to a problem that was known for past two years isn’t good service . Then they blame the techs at the headquarters for not getting back to them so they can fix my issue

 

[Amster]

I’m thrilled with the service.

Me too. But we have Frank!

 

[Lucid5201]

Thank you, this is very helpful, really appreciate your guidance on this.

Who is Ron Reyes?

 

[HC_79]

I can’t complain about the customer service at all. Team members are very polite and knowledgeable. Love the fact you can just text and the times I’ve had to ring I haven’t been waiting that long to speak to someone.

Now with the recent app update you can also book service directly in the app and see service history as well. Certainly better than what some automakers offer.

 

[Lucid5201]

I can’t complain about the customer service at all. Team members are very polite and knowledgeable. Love the fact you can just text and the times I’ve had to ring I haven’t been waiting that long to speak to someone.

Now with the recent app update you can also book service directly in the app and see service history as well. Certainly better than what some automakers offer.

I have a new 24 pure , 45 days old and can’t book or see any detail service it had just that it has been in service but doesn’t show for what

 

[Gullotta]

My vehicle has been serviced multiple times, including today for the driver side rear window trim (previously serviced but not fixed properly) and steering wheel noise. None of the previous services are showing in the app.

 

[Lucid5201]

My vehicle has been serviced multiple times, including today for the driver side rear window trim (previously serviced but not fixed properly) and steering wheel noise. None of the previous services are showing in the app.

Then seem to be holding back the previous service ticket info . I hope they realize this isn’t the watch get happy customers . Especially if EV mandate goes away