Lucid support in decline?

[Mrgaryc]

Sadly I have to agree about the decline. I have spoken to three different Lucid employees (said they would forward my request), left two voicemails and sent one email trying to schedule the hardware upgrade for the stereo. Not one person has gotten back to me over the three months to even acknowledge my request much less actually schedule it. I understand this is a low priority but not even an approximate timeframe?

 

[mikecronis]

I suspect they're "inspections" but for the cost of everything, I mean.. I can buy some DOT4, a few CR2032 batteries, and 2 wiper blades for like, $40.
The "inspections" did not comment on or repair the missing a spline on the rear diffuser set or that there was a bolt missing underneath holding the bottom together.
Not a lot of "work" done for 2 weeks. I noticed it hadn't moved from their dirt parking in the back of the "Collision Center" for 11 days outside. Then it was moved inside for 3 days.
A "complimentary car wash" I suspect never happened, though it was listed. Tires were not rotated.
I had zero communication. I tried calling, asking about it, from the Chicago Service Station and the Satellite location in Denver with no responses, just a digital e-bill.
Suddenly, I got a text message showing it was being sent back to me with a "Tracker" App. Got it back smothered in dirt. Whether anything was actually done is a mystery.

 

[Mrgaryc]

Sadly I have to agree about the decline. I have spoken to three different Lucid employees (said they would forward my request), left two voicemails and sent one email trying to schedule the hardware upgrade for the stereo. Not one person has gotten back to me over the three months to even acknowledge my request much less actually schedule it. I understand this is a low priority but not even an approximate timeframe?

UPDATE—Lucid reached out today to schedule my stereo upgrade. Way to listen Lucid!

 

[PoZulu]

I have been waiting 6 days for a service request. I emailed out of the app and was told I should expect a response in 72 hours. 6 days still waiting. I know it is not the intent of this forum to be a complaint box but I don't know of another method to get the message to Lucid. The message being fix your customer service problem it's not a software problem it's a leadership problem!

I dealt with Alaska air the other day via chat, email and eventually phone calls. They returned calls as promised called back when calls got dropped and stayed on the line until I was able to download what I needed. Yesterday was a bad day for air travel around the country. I'm sure the person we were talking about to was under a lot of stress but stuck with us and made us impressed and happy customers.

I think my brother likes the CS people souch he looks forward to needing service on his range rover.

Hoping the C level group is paying attention.

 

[TakeDuo]

I have been waiting 6 days for a service request. I emailed out of the app and was told I should expect a response in 72 hours. 6 days still waiting. I know it is not the intent of this forum to be a complaint box but I don't know of another method to get the message to Lucid. The message being fix your customer service problem it's not a software problem it's a leadership problem!

I dealt with Alaska air the other day via chat, email and eventually phone calls. They returned calls as promised called back when calls got dropped and stayed on the line until I was able to download what I needed. Yesterday was a bad day for air travel around the country. I'm sure the person we were talking about to was under a lot of stress but stuck with us and made us impressed and happy customers.

I think my brother likes the CS people souch he looks forward to needing service on his range rover.

Hoping the C level group is paying attention.

Sorry to hear that .

It took them 9 mins to reply to my initial text yesterday, provide possible solutions over the course of the conversation and eventually schedule service.

10:07am first text out from me
10:16am first “human” non automated response
1:34pm (after many interactions) scheduled service. The core of that delay was my intermittent responses due to work.

I have no idea why others experience such varied responses. Over 3 years of GT ownership, I’ve never had any issue reaching CS. 2 additional concurrent “years” with the Pure.

 

[marqie]

I have been waiting 6 days for a service request. I emailed out of the app and was told I should expect a response in 72 hours. 6 days still waiting. I know it is not the intent of this forum to be a complaint box but I don't know of another method to get the message to Lucid. The message being fix your customer service problem it's not a software problem it's a leadership problem!

I dealt with Alaska air the other day via chat, email and eventually phone calls. They returned calls as promised called back when calls got dropped and stayed on the line until I was able to download what I needed. Yesterday was a bad day for air travel around the country. I'm sure the person we were talking about to was under a lot of stress but stuck with us and made us impressed and happy customers.

I think my brother likes the CS people souch he looks forward to needing service on his range rover.

Hoping the C level group is paying attention.

I am sorry to hear about your experience. I just sent you a direct message.

 

[PoZulu]

I am sorry to hear about your experience. I just sent you a direct message.

Thank you it's good to know someone is paying attention.

 

[Tym]

I think the problem isn't Lucid specific. literally service everywhere (in 2024-2025) is spotty at best

 

[A Fischman]

I am sorry for those that have been experiencing problems with service. I have rarely called CS and usually call the Costa Mesa SC directly. My experience has been and continues to be exemplary. The advisors and mechanics are first rate; better than any other brand that I have owned including Mercedes, BMW, Cadillac, and Lexus. I must also add that I have had visits by Bradley, the mobile tech. All experiences have been first class. I realize that most people that post on these forums have issues and are trying to bring attention to their plight. I truly support this as a way to draw attention to their issues. I just want to be one of those that have no issues and want to express my gratitude to Lucid for the level of service that they strive to provide.

 

[Blue Lectroid]

I am sorry for those that have been experiencing problems with service. I have rarely called CS and usually call the Costa Mesa SC directly. My experience has been and continues to be exemplary. The advisors and mechanics are first rate; better than any other brand that I have owned including Mercedes, BMW, Cadillac, and Lexus. I must also add that I have had visits by Bradley, the mobile tech. All experiences have been first class. I realize that most people that post on these forums have issues and are trying to bring attention to their plight. I truly support this as a way to draw attention to their issues. I just want to be one of those that have no issues and want to express my gratitude to Lucid for the level of service that they strive to provide.

Same here. I feel badly for those who have had issues and do not want to minimize what they have gone through, but I have found the entire Lucid team from Sales to Finance to Service to be truly exemplary and far and away better than I have personally experienced with BMW, Audi, Ferrari, Acura, GM, Honda, Toyota, Hyundai and Subaru…