RESOLVED Lucid app access denied..
- Thread starter sri
- Start date
Looks like something is royally screwed up. I reset my password, still can't get into the mobile app, but can get onto the Lucid web site. The help chat is down. Tried calling help to no avail. What's going on?
- Joined
- Nov 23, 2023
- Messages
- 175
- Location
- Arizona & Washington
- Cars
- Pure AWD, SC430, Hghlndr
- Referral Code
- CVXJ7QLE
Yikes! That was disconcerting!
- Joined
- Aug 23, 2020
- Messages
- 2,969
- Location
- Paradise Valley, AZ
- Cars
- Lucid GT
- Referral Code
- K9WIJHB0
If you don't start a fire, you don't need a great fire department to put it out. I am glad it is fixed quickly but I am not going to cheer the recovery because the problem should not have happened.
nfsdragster
Member
- Joined
- Mar 12, 2023
- Messages
- 49
I think it's working now. Just was able to log in
They fixed it! But now I have a new Lucid password, had to reinstall the mobile app, create (for the umptieth time) the mobile key, and then connected the phone via Bluetooth. Everything works again, but for how long?
, anyone having this similar issue?
It’s fixed.
It happens to apps all the time. How many times has google or Apple gone down. Or your phone. Agree, shouldn’t happen but nothing is 100%.
That’s why you should carry key fob and phone card. I used to do that with my Tesla as well. You can never trust tech 100%
No biggie in my world.
Craig
Member
- Joined
- Mar 12, 2022
- Messages
- 26
- Cars
- Grand Touring
- DE Number
- 2329
I can unlock my car and drive, but car play drops in and out. An hour earlier bluetooth worked or via a cord. Plugged in my phone for direct link instead of wifi. Noticed that the sound dropped off considerably. Car Play still drops off if the phone is turned 90 degrees. Tried repairing the phone via bluetooth, but the scan does not even pick up the phone in the car. My phone says bluetooth is connected to my Lucid, but my Lucid says otherwise. Tried calling customer service a number of times, but the phone tree drops me with a "Call back later". My app access was denied a number of times as well. Changed the password and still have the same issue. Can't even chat via the app. I can lock and unlock the car and drive, just no music via Car play. I started deleting devices connected to my iphone to get the bluetooth to work. Glad to read that this is widespread.
Finally got a response that the app is working and retry texting the customer service. I am done due to the fristration alone and need a break.
How is that referral program working out? Have to admit when the car works, it is fun to drive.
Finally got a response that the app is working and retry texting the customer service. I am done due to the fristration alone and need a break.
How is that referral program working out? Have to admit when the car works, it is fun to drive.
I use mobile key exclusively but keep my key card in my wallet.
I'm glad I was home when it happened so I could grab my fob. Panic for a moment...
Just keep the key card in your wallet. That’s why it shaped that way in the first place.
But what if the key card is in your wallet in the car?
I don’t understand anyone who would leave a wallet in a parked car. But I grew up a city kid.But what if the key card is in your wallet in the car?
I also never leave my front door unlocked under any circumstances. I wouldn’t be able to sleep at night.
- Joined
- Nov 15, 2023
- Messages
- 145
- Cars
- Lucid Air GT
Even with app down, my mobile key still worked.
If you use the fob, you can still get inBut what if the key card is in your wallet in the car?
- Joined
- Jan 31, 2021
- Messages
- 2,291
- Location
- Long Island
- Cars
- Lucid Pure, BMW i4
- Referral Code
- 97KPWDUB
I’ve said it from day one, far fewer issues with the almost weightless fob. I’ll never understand why some fight the fob and insist on the mobile key. It’s one thing if, like with some other cars I’ve owned, the fob is big & weighty, but that’s simply not the case with the Lucid fob. Its virtually perfect reliability also enhances your overall perception of the car.
When we took delivery of our Air, the first thing my wife said when she felt the fob was, ‘Wow, it’s so light and small’. What can I say, each to his own.
When we took delivery of our Air, the first thing my wife said when she felt the fob was, ‘Wow, it’s so light and small’. What can I say, each to his own.
