RESOLVED Lucid app access denied..

[Dsk101867]

Same here. Key does not work. Wallet with card in the car. Tried deleting / reinstalling app, changing password to no avail. Key fob's home. Lucid call center slammed I've been on hold for 15 min - #disaster

Can they remotely unlock the door?

 

[Cali Bob]

This is bad. This, in a word, should never happen.

Having said that, this is why I always carry my backup keycard in my wallet. Not helpful for those who are out and about and don't make that a habit, I know.

Have never thought to need this but now that this has happened its not a bad idea

 

[Neurio]

Same boat. Locked out. Key card in wallet in car. On phone and text with CS with no response yet. Crappy timing on a Friday afternoon

 

[chris]

I have now been disconnected TWICE trying to get to someone in customer care. I suspect their phone system is completely overwhelmed right now- NOT GOOD!

 

[joec]

Same here. Key does not work. Wallet with card in the car. Tried deleting / reinstalling app, changing password to no avail. Key fob's home. Lucid call center slammed I've been on hold for 15 min - #disaster

Can they remotely unlock the door?

In theory they should be able to. Unless whatever computer is serving the mobile key function is the same one that they use to mobile unlock.

 

[hydbob]

Android Mobile Key works

 

[suchluke]

Looks like widespread issue that is affecting everyone. I can't log in into the mobile app as well after receiving double referral bonus notification.

 

[Neurio]

Android Mobile Key works

Not mine. But my car is probably in its deep sleep mode. Autokit is connecting tho

 

[chris]

..and no one can charge either right now with the 'free charging' program. YIKES!

 

[joec]

Android Mobile Key works

See, and here you thought Lucid didn't care about Android.

Kidding aside, I find this very bizarre. Why it would only break on iOS is a mystery to me, if I understand how the mobile key works at all. (I guess I don't.)

 

[joec]

..and no one can charge either right now with the 'free charging' program. YIKES!

This you can at least just pay for now and have Lucid reimburse you later. Sucks, but not nearly as bad as being stuck in the middle of a road trip at a rest stop and now you can't even get back into your car.

 

[Babyrocko1908]

And this is why I'm never giving up my fob. This was my worst fear losing access to the car via this mobile key.

 

[Babyrocko1908]

Android Mobile Key works

Lemme go check real quick.

 

[Deisic]

having same issue, i always carry my key too. so..

 

[chris]

Is anyone having problems with their FOB or key-card not working either? I hope not!

 

[Neurio]

Text service if you need to get in to your car. They just unlocked mine for me

 

[no gas]

And this is why I'm never giving up my fob. This was my worst fear losing access to the car via this mobile key.

I always carry card and key fob

 

[Dsk101867]

Hate to use the “t” word but this was never an issue w my Tesla.

For longer term lucid owners has this ever happened to you before?

 

[hydbob]

Hate to use the “t” word but this was never an issue w my Tesla.

For longer term lucid owners has this ever happened to you before?

First time with reports of people being locked out.

 

[segbrk]

Hate to use the “t” word but this was never an issue w my Tesla.

For longer term lucid owners has this ever happened to you before?

Don't think this has ever been reported before, and I'd wager this is the type of thing that will put redundancies in place and never happen again.