Lease return difficulties

[lambo]

do you need to make an appointment to return the car? where do you bring the car for the turn in, service center or sales center?

Yes, my sales advisor helped make the appointment. He had been in contact about my lease end options.

The appointment and return was at a service center.

As a bonus they had a gravity chassis on display and two staged in the delivery bay.

 

[kort6776]

Yes, my sales advisor helped make the appointment. He had been in contact about my lease end options.

The appointment and return was at a service center.

As a bonus they had a gravity chassis on display and two staged in the delivery bay.

can all of this be done in one visit? the closest service center to me is 140+ miles each way and I'd rather not have to make that trip twice.

 

[lambo]

can all of this be done in one visit? the closest service center to me is 140+ miles each way and I'd rather not have to make that trip twice.

Yes. Mine was a single visit.

 

[Leftlane]

I never return a rental car without making any employee look it all over with me and agree that there is no damage. No way I want to be on the hook for something that happens after I left, so I always wait to make sure they sign off. Why would the lease end not be the same? I can’t imagine dropping it off with just a cursory review and not getting an official printed report at that time to show any issues or that there is no damage at all - and then waiting around to see what someone else reports. Chain of custody and all - it should end, be agreed to, and be official when you drop off the car (like it is with every other lease that I have done and turned in the car).

 

[L-Dude]

I never return a rental car without making any employee look it all over with me and agree that there is no damage. No way I want to be on the hook for something that happens after I left, so I always wait to make sure they sign off. Why would the lease end not be the same? I can’t imagine dropping it off with just a cursory review and not getting an official printed report at that time to show any issues or that there is no damage at all - and then waiting around to see what someone else reports. Chain of custody and all - it should end, be agreed to, and be official when you drop off the car (like it is with every other lease that I have done and turned in the car).

I'm with you on this one. There is no way I am going to allow someone to take my car, inspect it weeks later and send me a bill for a bunch of truly marginal stuff. I hope Lucid changes the way they handle lease turn-ins by the time I do it a few years from now (assuming i actually get a car delivered to me...).

 

[FA14]

I never return a rental car without making any employee look it all over with me and agree that there is no damage. No way I want to be on the hook for something that happens after I left, so I always wait to make sure they sign off. Why would the lease end not be the same? I can’t imagine dropping it off with just a cursory review and not getting an official printed report at that time to show any issues or that there is no damage at all - and then waiting around to see what someone else reports. Chain of custody and all - it should end, be agreed to, and be official when you drop off the car (like it is with every other lease that I have done and turned in the car).

I completely agree. The return process is completely ridiculous. I’ve seen on this forum and Facebook a few people receiving $1,500 to $3,000 bills from a collection agency months after dropping off the car for damages that were either minor or non-existent at the time of vehicle turn-in. I’m just hoping to drop off the car, get something in writing confirming that there are no damages, document and video the vehicle at the time of drop-off, and finally get over dealing with this company.