Gravity Delivery Discussion

[VeryPowerful]

TY.

Between the apparent disregard for customers and lack of reasonable communications, I had hoped they would be different from Tesla. That does not appear to be the case. It's disappointing.

I don't need a bug free car nor do I need one quickly. Guess that works in my favor. But regardless of company, treating customers like this is just not the way I prefer to do business with anyone. They could do so much better.

Did you try calling your SA? I found my SA number in the email signature. My SA is allergic to replying to emails, but was very happy to help over the phone.

A small tip (that might not apply to every SA). But it looks like my SA is very busy or lazy. The work is done only when I'm on the phone with SA, but she will not keep promises like when I asked her to message me once she's done checking orphans for me (she was doing that over the phone but I wanted to give her more room), or when she said she will message me when test drives will be available in my local Studio (now available since about 3 weeks, but no message from her), and a few more... She never replies back. The solution is just to sit on the phone until you get your answers (as sad as it sounds).

 

[Allnatt]

How do you get access within the Tesla One app? I signed in, and I am taken to the set-up screen. No other options available. It's already set up, since 2020.

Your three attachments show you've gotten to the right spot. Now you need to scan the QR code either on the Quickstart leaflet that came with the charger or take the cover off the charger and there is a duplicate QR square inside the charger. After scanning it will take you to the menu.

 

[Ironhorse]

Quick update : my vehicle has been pending factory gated due for ~2 weeks now. The SA wouldn’t say why the delay, but seems I’m in the same boat as others.
Original estimate for delivery was end of the month (August). Shipping from factory to MA is 5 days, plus 3-4 days inspection etc. not including the actual Factory Gating.

Looking more like September delivery now. I’m not in a rush and my SA has been very responsive.

# #hopefullysoon

 

[Ron_Burgundy]

Did you get a call from your SA noting that your vehicle is ready to be shipped?

This is why I was willing to match to an inventory car only when I knew it was at the location. It was in KOP and they were going to truck it to VA - but one vehicle would take a long time, I was told, since they usually want to move multiple cars at once. So I went to KOP for pick up and drove home. I am also impatient and needed a dopamine hit!!!

Too many stories about people “matching” and then the car taking forever to actually ship to right place…that said, I think I was lucky as most inventory cars don’t appear to have been shipped or in route to an SC already.

 

[Ron_Burgundy]

I have the same problem but trying to get a Lucid Air Grand Touring. I have a 2023 Touring and want to upgrade to a Grand Touring. Any idea of what is going on at Lucid? It does seem they aren't very motivated to sell a car. I have been attempting since the beginning of April and now it's August.

Motivation only comes at end of quarter. That is both when Lucid has its reporting goal and it’s when the sales folks get their commissions (I am told, but do not know the latter for certain).

 

[msaunders9430]

Things have strangely gone quiet on my expected delivery. Went through the process of getting an orphan GGT to be shipped from Arizona to nyc (paid 2k for the shipping) and haven't heard anything from SA since early last week. Completed pre inspection on my air lease. Fingers crossed.

Hopefully the silence is due to improvements being made to your GGT that current owners with issues are waiting on. Although, some communication would be better than total silence.

 

[Bbettis0906]

I was supposed to take delivery this Wednesday as per my previous post a couple of days ago. However, I too received a call from my SA informing me that there is "some service order" in place that will need the entire week and the soonest delivery date is Saturday August 23rd. I really do think there is either a Software update coming this week OR some part(s) are getting replaced that are not being advertised....Let's see if the Saturday delivery actually materializes.

That’s when my delivery is rescheduled to as well

 

[pyle112]

That’s when my delivery is rescheduled to as well

Free huds for all!

 

[ClearlyLucid]

So, has anyone else NOT gotten the email from Marc Winterhoff? I did not get one. I placed my black DE order on June 4th. Haven’t heard a peep from Lucid since. Reached out to my SA last Friday to get a sense on timing. No response.

 

[Ron_Burgundy]

Did all existing Gravity owners receive the very specific survey tonight about 3.2.2?

 

[9point81]

Did all existing Gravity owners receive the very specific survey tonight about 3.2.2?

I did.

 

[hydbob]

Did all existing Gravity owners receive the very specific survey tonight about 3.2.2?

nope

 

[raleighone]

VIN holder but not owner yet here, but curious. Was it just to ask about bugs and general feedback?

 

[yadaBaga]

VIN holder but not owner yet here, but curious. Was it just to ask about bugs and general feedback?

Some general questions about Gravity experience and then a bunch of questions targeted at 3.2.2 release - what bugs are still popping up, etc.

 

[Ron_Burgundy]

Some general questions about Gravity experience and then a bunch of questions targeted at 3.2.2 release - what bugs are still popping up, etc.

I actually appreciated it very much. Given limited deliveries, they’ve taken advantage of he chance to get really direct feedback and (probably) prioritize issues to address.

 

[hmp10]

Did all existing Gravity owners receive the very specific survey tonight about 3.2.2?

I did, but I deleted it without reading past the subject line. I just wasn't in the mood to fill out a survey until I know more about when and how the various issues with our car are going to be corrected.

However, I didn't realize it asked specifically about software bugs, so I may retrieve it from the trash bin and fill it out.

 

[msaunders9430]

Did all existing Gravity owners receive the very specific survey tonight about 3.2.2?

They're asking.
If you received it, speak up.

 

[hmp10]

They're asking.
If you received it, speak up.

I did.

 

[Kvothe89]

Did all existing Gravity owners receive the very specific survey tonight about 3.2.2?

Yes, I did.

 

[borski]

I didn’t get a survey