Gravity Bugs / Issues

[dhruv]

Seeing loads of software issues with the Gravity so far! Most of them are just an inconvenience and part of the early ownership experience but wanted to create a thread for issues

 

[dhruv]

A major annoyance so far is the key does not work sometimes, the car won't sense the key after sitting in it.
Wondering if anyone else is having this issue and wonder if my key battery needs replacing? Happened at least 3 times in the last couple of days

One time we just sat in the car for 10 minutes and it wouldn't switch on, then we went and got the key card and it worked, strangely the key worked again for the rest of the day but stopped again today morning

 

[037]

Seeing loads of software issues with the Gravity so far! Most of them are just an inconvenience and part of the early ownership experience but wanted to create a thread for issues

Let’s hear your experience and do mention what config you received!

 

[dhruv]

Also pictures of my DE after PPF, Ceramic Coating and Window Tints!

I had an issue where it kept saying sensors blocked after getting PPF + rest (Deep Reflections), the blind spot cameras and multiple other features stopped working for about half an hour
I called Alejandro and he said do a car reset, so after doing a "soft reset", click lock twice and walk away the warnings went away after driving about 15-20 miles!

My DE is Aurora Green, Tahoe, 21 / 22 mid size

Charging at Tesla Supercharger was absolutely seamless, my first time visiting one and first EV

 

[TahoeMichael]

A major annoyance so far is the key does not work sometimes, the car won't sense the key after sitting in it.
Wondering if anyone else is having this issue and wonder if my key battery needs replacing? Happened at least 3 times in the last couple of days

One time we just sat in the car for 10 minutes and it wouldn't switch on, then we went and got the key card and it worked, strangely the key worked again for the rest of the day but stopped again today morning

For those of us who don't yet have a Lucid, could you clarify what the difference is between the "key" and the "key card" you're talking about?

 

[petergottlieb]

Personally, I am just glad there are starting to be enough Gravities (Gravitys?) out there so we can start to hear about what's working an what isn't. It's been a painfully slow launch. How am I supposed to pick up an off-lease Gravity in three years after my Air is done if you all don't take delivery in the near future?

 

[DeaneG]

For those of us who don't yet have a Lucid, could you clarify what the difference is between the "key" and the "key card" you're talking about?

The poster's "key" is usually called the "fob". It comes with the car.
"Key Card" is a non-powered NFC credit card that also comes with the car. Most people carry it as a backup, in case of a failure of the mobile key (aka Phone As A Key or PAAK).
Note that the fob can also work as a non-powered NFC device to unlock the car and drive, if the fob's battery fails for some reason.

 

[HC_79]

Also pictures of my DE after PPF, Ceramic Coating and Window Tints!

I had an issue where it kept saying sensors blocked after getting PPF + rest (Deep Reflections), the blind spot cameras and multiple other features stopped working for about half an hour
I called Alejandro and he said do a car reset, so after doing a "soft reset", click lock twice and walk away the warnings went away after driving about 15-20 miles!

My DE is Aurora Green, Tahoe, 21 / 22 mid size

Charging at Tesla Supercharger was absolutely seamless, my first time visiting one and first EV

You're probably going to have continued issues with the sensors if you don't get the PPF cut out around them. The sensors aren't flush with the bumper so it creates an air gap causing the sensors to have a hissy fit every now and then. Save yourself the hassle and just have the PPF cut out to not obstruct the sensor.

 

[HC_79]

A major annoyance so far is the key does not work sometimes, the car won't sense the key after sitting in it.
Wondering if anyone else is having this issue and wonder if my key battery needs replacing? Happened at least 3 times in the last couple of days

One time we just sat in the car for 10 minutes and it wouldn't switch on, then we went and got the key card and it worked, strangely the key worked again for the rest of the day but stopped again today morning

The key fob is programmed to go to sleep to preserve battery. See if shaking it to wake it up helps with your issue. Always carry the NFC card as a backup, you just need to place it on the wireless charing area to get the car to go into drive

 

[DeaneG]

A major annoyance so far is the key does not work sometimes, the car won't sense the key after sitting in it.
Wondering if anyone else is having this issue and wonder if my key battery needs replacing? Happened at least 3 times in the last couple of days

One time we just sat in the car for 10 minutes and it wouldn't switch on, then we went and got the key card and it worked, strangely the key worked again for the rest of the day but stopped again today morning

If in doubt, just put a new non-bitterant-coated CR2032 battery in the fob. It costs less than a dollar and takes less than a minute.

Amazon.com

Note that the fob may not be detected if placed in the cupholder area. I keep mine in my pocket.

 

[HC_79]

FYI - For the Music Apps disappearing a profile switch will also get them to pop back up apparently. Haven't tested yet but Lucid is aware of the issue and will no doubt be resolved in an upcoming OTA.

 

[dhruv]

You're probably going to have continued issues with the sensors if you don't get the PPF cut out around them. The sensors aren't flush with the bumper so it creates an air gap causing the sensors to have a hissy fit every now and then. Save yourself the hassle and just have the PPF cut out to not obstruct the sensor.

Apparently the PPF was cut out around all the sensors as far as I can tell and this installer came highly recommended from other air owners

 

[dhruv]

The key fob is programmed to go to sleep to preserve battery. See if shaking it to wake it up helps with your issue. Always carry the NFC card as a backup, you just need to place it on the wireless charing area to get the car to go into drive

Shaking doesn't help, the unlock, lock or any button on the key doesn't work now, called the service center. They said they don't have extra keys, can't try replacing the battery on the key and recommend using the key card if it's working

We are starting a road trip tomorrow so this is unhelpful conversation with service to say the least. I mean I get software glitches on the infotainment / cameras stop working but then the car key not working is another level

 

[Bdr100]

First off, don’t come attacking me for claiming that “the sky is falling” but I am very, very concerned about the key issues on the Gravity. Dhruv is not the only poster to complain about key issues with early Gravity deliveries. We all know that key issues are by far the most complained about issue with the Air. When I brought this concern up some time ago and stated my worry that this might carry over to the Gravity, I was assured by a couple forum members that the Gravity would use a totally different key system different from Air, and should not worry. Well, based on some early postings, I am definitely worried.

Personally, some of the other issues like CarPlay, Homelink, DDP, I know will be resolved. If the HUD doesn’t get resolved in the next 4-6 months before my Gravity order comes up, I may just delete it from order and save $2000.

I know a lot of you are long time early EV adopters and cut your teeth on early Tesla, Rivian and Lucid issues and so are more patient and understanding. But if Lucid is going to survive, they need to attract ICE converts like myself. They also need to understand that Tesla and Rivian are not their competition. Mercedes, BMW, Porsche and Cadillac are their competition is the luxury performance market. But people like myself are used to core systems like keyless entry just plain working, all the time, no work arounds, no need to shake keys, open phone apps.

 

[dhruv]

If in doubt, just put a new non-bitterant-coated CR2032 battery in the fob. It costs less than a dollar and takes less than a minute.

Amazon.com

Note that the fob may not be detected if placed in the cupholder area. I keep mine in my pocket.

Thanks for your help!
The service center said the key battery may be different from the Air and may not be easily removable

EDIT : Was able to remove, placed Amazon order and will try changing battery

 

[HC_79]

First off, don’t come attacking me for claiming that “the sky is falling” but I am very, very concerned about the key issues on the Gravity. Dhruv is not the only poster to complain about key issues with early Gravity deliveries. We all know that key issues are by far the most complained about issue with the Air. When I brought this concern up some time ago and stated my worry that this might carry over to the Gravity, I was assured by a couple forum members that the Gravity would use a totally different key system different from Air, and should not worry. Well, based on some early postings, I am definitely worried.

Personally, some of the other issues like CarPlay, Homelink, DDP, I know will be resolved. If the HUD doesn’t get resolved in the next 4-6 months before my Gravity order comes up, I may just delete it from order and save $2000.

I know a lot of you are long time early EV adopters and cut your teeth on early Tesla, Rivian and Lucid issues and so are more patient and understanding. But if Lucid is going to survive, they need to attract ICE converts like myself. They also need to understand that Tesla and Rivian are not their competition. Mercedes, BMW, Porsche and Cadillac are their competition is the luxury performance market. But people like myself are used to core systems like keyless entry just plain working, all the time, no work arounds, no need to shake keys, open phone apps.

Let’s take a breath, the Gravity does use a different system entirely. 2 or 3 posts, that’s it. We’re maybe 50 customer deliveries in (if that), and already it’s “very, very concerned”? That’s premature panic. No one’s dismissing your concerns, but declaring systemic failure based on a couple of anecdotal reports is a tad dramatic. Every brand-new platform, whether Tesla, Rivian, or yes, even Mercedes EQ, has had teething issues. Let’s not forget those “core systems” you mention didn’t get perfected overnight either.

Give Lucid a little room to breathe, it's a brand new model on a brand new platform. Gravity literally just started delving. Let’s not start panicking or raising our pitchforks (just yet) because a couple of people are having an issue with the key fob. By time you get yours I'm sure many OTA's will have been released to address these minor teething issues.

 

[dhruv]

FYI the Gravity key uses a CR 2450 battery, not CR 2032 (which is what I believe Air has and airtags use)

Hopefully this resolves the issue

 

[Batteryman]

First off, don’t come attacking me for claiming that “the sky is falling” but I am very, very concerned about the key issues on the Gravity. Dhruv is not the only poster to complain about key issues with early Gravity deliveries. We all know that key issues are by far the most complained about issue with the Air. When I brought this concern up some time ago and stated my worry that this might carry over to the Gravity, I was assured by a couple forum members that the Gravity would use a totally different key system different from Air, and should not worry. Well, based on some early postings, I am definitely worried.

Personally, some of the other issues like CarPlay, Homelink, DDP, I know will be resolved. If the HUD doesn’t get resolved in the next 4-6 months before my Gravity order comes up, I may just delete it from order and save $2000.

I know a lot of you are long time early EV adopters and cut your teeth on early Tesla, Rivian and Lucid issues and so are more patient and understanding. But if Lucid is going to survive, they need to attract ICE converts like myself. They also need to understand that Tesla and Rivian are not their competition. Mercedes, BMW, Porsche and Cadillac are their competition is the luxury performance market. But people like myself are used to core systems like keyless entry just plain working, all the time, no work arounds, no need to shake keys, open phone apps.

Yeah, Lucid needs to throw a lot more effort into software….hope Lucid leadership is listening.

 

[DeaneG]

...The service center said the key battery may be different from the Air and may not be easily removable
EDIT : Was able to remove, placed Amazon order and will try changing battery

Oops, yes, glad you ordered the correct one. It's been so long with just the Air that I wasn't careful enough to check which vehicle you have.

 

[Bdr100]

Agreed that this is not doom and gloom (for now). But considering the key issues have been such a cluster f—- for the Air, you would think that Lucid would have made a major effort to avoid that situation again with Gravity. Hopefully this is all resolved in the next month or two. But if these keyless entry issues continue on for 6+ months, you might see some bad press and pull back from initial demand.
I also worry that if this key issue continues in the Gravity, it may show that the problem is not which key system is being used but rather how Lucid is implementing that system into their cars.

Believe me, I really want the Gravity and Lucid to succeed. I have a GGT on order and very much look forward to getting it. But my wife is a little unsure about replacing our perfectly reliable Mercedes with an EV. The first time she is out on her own in the Gravity and it refuses to open or start because she only brought the fob and not the key card backup, she is going to give me holy hell.