Electrify America charging free?

[Buffalo Bob]

Since my free EA charging extends beyond 2/5/25, I do not think Lucid expects me to sign up for the Lucid Charging Service (available upgrade) at this time, but they DO want me to make sure I have a valid credit card on file for any idle or congestion fees that I incur. If I'm wrong about that, it would be great to know before 2/5/25.

 

[Brown Eyes]

then don't add it. And give up the month of free charging.

I'll submit a complaint to my State Attorney General. I paid for three years of charging when I purchased my vehicle. Lucid can't change the agreement after I've paid the full price for the vehicle. Lucid should be able to update the software to restrict those who have the idle fees without requiring a CC from those who do not have idle fees.

 

[segbrk]

I'll submit a complaint to my State Attorney General. I paid for three years of charging when I purchased my vehicle. Lucid can't change the agreement after I've paid the full price for the vehicle. Lucid should be able to update the software to restrict those who have the idle fees without requiring a CC from those who do not have idle fees.

You were never promised no idle fees, that was explicitly excluded in the agreement as it should be for all our sakes. It just hasn’t been enforced yet. There is no need to overreact. If you were promised three years of free charging we have no reason to believe you won’t get that. This email is somewhat poorly worded, that’s all. You do still have to supply credit card info to cover idle fees. If you move your car from fast chargers in a timely manner, which you should anyway, you have nothing to worry about.

 

[joec]

I'll submit a complaint to my State Attorney General. I paid for three years of charging when I purchased my vehicle. Lucid can't change the agreement after I've paid the full price for the vehicle. Lucid should be able to update the software to restrict those who have the idle fees without requiring a CC from those who do not have idle fees.

How can they charge you idle fees if they don't have a card to charge?

You can take this to whomever you like. You're going to get laughed at. Lucid is by no means changing the end date of your agreement. You will get your three years of free charging. They simply need a way to collect money form you IF and only IF you decide to be a jerk and leave your car at a charger long past the time needed for charging.

You're not going to do that, right? So you have nothing to worry about.

If anything, they let us all get away with being that jerk for far too long. It was never part of the agreement. They just didn't have the infrastructure in place to charge us before. Now they do.

 

[Blue Lectroid]

I'll submit a complaint to my State Attorney General. I paid for three years of charging when I purchased my vehicle. Lucid can't change the agreement after I've paid the full price for the vehicle. Lucid should be able to update the software to restrict those who have the idle fees without requiring a CC from those who do not have idle fees.

As others have said, you were never promised no idle fees and to believe that you should let your EV sit parked while not charging and NOT have any kind of penalty? Ponder that for a moment…do you really want to be that guy / gal? It’s rather selfish.

 

[Brown Eyes]

You were never promised no idle fees, that was explicitly excluded in the agreement as it should be for all our sakes. It just hasn’t been enforced yet. There is no need to overreact. If you were promised three years of free charging we have no reason to believe you won’t get that. This email is somewhat poorly worded, that’s all. You do still have to supply credit card info to cover idle fees. If you move your car from fast chargers in a timely manner, which you should anyway, you have nothing to worry about.

No overreaction here. I have never incurred idle fees. I'm not the one Lucid is targeting so the wide net Lucid is casting should be reduced. Lucid should not require a cc from those who have never incurred ANY idle fees. Assuming Lucid has the records to go after those who have incurred idle fees, Lucid should require them to pay the fees before free charging resumes.

 

[Brown Eyes]

As others have said, you were never promised no idle fees and to believe that you should let your EV sit parked while not charging and NOT have any kind of penalty? Ponder that for a moment…do you really want to be that guy / gal? It’s rather selfish.

I've never allowed my Lucid to hog a charger after it has completed charging. I am at my vehicle and move it promptly. So, Lucid is casting too wide of a net. I'm not the one.

 

[Unmutual]

Too funny! Better read your purchase agreement. Mine says with regard to the free charging program: "Charging sessions for reasonable personal use during promotional period. 10-minute grace period provided when charging is complete, after which idle fees may apply. Charging plan enrollment required."

 

[Brown Eyes]

I can't find it now, but someone on this forum recommended that I read my purchase agreement. So, I did. That led me to the Lucid Charging Terms and Conditions. It states: "In order to utilize your Lucid Charging Service, you must (1) be enrolled in the Lucid Charging Service; (2) have accepted theLucid Charging Terms and Conditions and Lucid Privacy Policy; and (3) provide a valid payment method in your Lucid Wallet."

Since it appears to have been part of the purchase agreement all along, Lucid did not change its requirements after the fact. Even though I never saw the Lucid Charging Terms and Conditions previously, that is not Lucid's problem, as it appears Lucid did not change its agreement with me, but is simply enforcing its agreement. Although I still think Lucid should go after those who have incurred the idle fees, I must accept that nothing changed in my contract. Lucid is simply enforcing its rights against those who have incurred idle fees pursuant to the agreement.

 

[Bobc34]

I plugged the car in and in the past it started up with a 0.00 on the charger. This time, it asked me for my CC on the station. Kind of took me by surprise. I was at <100 mi so I usually take a trip to this charger so my home charger doesn’t run for 10 hours straight. The very strange thing was that charge doesn’t show up on my charging history either. Almost like it didn’t happen. But it did.

I had 2 years free EA charging. Now it shows nothing about it on the app and I can’t get a straight answer from customer service. And it says it now ends on 2/5/25 when I should have another year

 

[marqie]

I had 2 years free EA charging. Now it shows nothing about it on the app and I can’t get a straight answer from customer service. And it says it now ends on 2/5/25 when I should have another year

Your purchase or lease agreement should indicate whether you are enrolled in a charging plan and what the terms are.

 

[momo3605]

Free charging extension is officially over! Anyone want to go and test to see if waived idle fees are officially done? That’ll be so nice. I have to say…I generally run away from a station if I see too many Lucids plugged in. They tend to stay for hours. Hopefully that will be a thing of the past!

 

[mikecronis]

Mine ended. My only option was "Basic Plan" on 5 Feb 2025 (today). This shows the "Retail Rate" which cost me zero adding a CC# with the App.
I'm not allowed to access the web-based Lucid Owner's portal or Club yet because I'm a 2nd owner (though mcr16 is looking into that I think).
I don't think the car was ever charged anywhere but at home for anyone prior to me. I think this just links the car to a payment method for EA but it seems redundant if you already have the EA App. I wish there was some sort of discount or some additional Plans that Lucid might have offered. EA has some monthly plans if you use that App by itself at a monthly fee.

 

[marsarbu]

Mine ended. My only option was "Basic Plan" on 5 Feb 2025 (today). This shows the "Retail Rate" which cost me zero adding a CC# with the App.
I'm not allowed to access the web-based Lucid Owner's portal or Club yet because I'm a 2nd owner (though mcr16 is looking into that I think).
I don't think the car was ever charged anywhere but at home for anyone prior to me. I think this just links the car to a payment method for EA but it seems redundant if you already have the EA App. I wish there was some sort of discount or some additional Plans that Lucid might have offered. EA has some monthly plans if you use that App by itself at a monthly fee.

View attachment 26489

What do you mean it ended? Did you try to charge and got ... charged for it? I have the same Basic Plan and I see the Retail Rate in the app. But I charged this morning PST and it was still free.

 

[mikecronis]

What do you mean it ended? Did you try to charge and got ... charged for it? I have the same Basic Plan and I see the Retail Rate in the app. But I charged this morning PST and it was still free.

Ah. Well I don't know. I've never charged except at home! No idea! There's only one Electrify America location within 75 miles of me, and I never charge above 70% anyway.
I mean that one time I drove 56 miles I had electronic failure where all the electronics locked-up on the dash (the car still drove normal, though). I don't trust the car enough yet.
The cruise-control also failed, as well as the radio, etc. Forward and Reverse still somehow worked, which made me happy, and I was able to get home. Doors also opened. Whew!

I've only been in physical possession of the car for 2 weeks (and 2 weeks were in the shop for the 2-year servicing).

My longest distance traveled to-date has been about 56 miles ever. I guess I can go experiment? Yes.
I guess I could drive there and find out for an adventure-surprise and see. Retail-rate to me suggests the standard $0.48/kWh. Shouldn't cost me more than a few bucks.

 

[mikecronis]

Okay, here's my results for a first time "in the wild" charging.

I did a search for Electrify America using the Lucid Nav system and selected the only Electrify America location in Colorado Springs.
The car immediately began a Preconditioning (battery warming) state enroute.
Temperature outside was about 38 deg. F. Distance to the station was about 10 miles (15 min) at a Sam's Club parking lot.
Upon arrival there was one 350 kWh charger available, #2, the rest were taken. (I had noticed others' charging rates were around 26 kWh).
I made sure my Bluetooth and NFT were turned off as an experiment on my Pixel 9 Pro XL phone and opened the Lucid App.
I cautiously took the bulky DC fast charger plug from the EA receptacle (that's a lotta copper!) It's weighty and bulky with a stiff cable (That's what she.. nevermind)..
I noticed the plastic shroud of the cable plug was cracked a bit and was rather thin as an observation.
Rate on the screen indicated $0.56 kwh (yikes).
I did not set anything else on the App or other screens, except verifying that I set from my normal 69% to 80% "Daily Charge" rate for kicks.
Plugging-in directly into the Lucid Air Dream Performance, both the car and DC Fast Charger began to communicate and "handshake"; this took about 30 seconds.
The EA charger and App and Lucid screen all indicated "preparing to charge", then started! Win!
Charging ramped-up to 64 kWh in about 20 seconds and stayed there and never got higher.
Cost on the EA screen was incrementing concerningly fast.
Completion time was indicated as 15 minutes so I went into Sam's Club for a nature-break and came back. About 65% to 80% on a preconditioned battery.
Noticed towards the end, it ramped-down the last 5 minutes to 54 kWh.
Got to 80% and finished, and the Lucid dashboard said I could unplug now. EA started a timer for idle penalty, I think it was like 10 minutes, but I unplugged.
A summary came up, indicating about $10.84 (ooof). Then total charge said $0.00 at the bottom.
Checked my Lucid Charging History and it says all zeros.
Service Summary for EA says Active, Retail Rate, Up to 350 kW still.
Email Receipt is set to "On" but I received no email.

Checked my associated bank credit card and it shows $50 "Lucid INC*EV Chargi" Pending.

So.. I suspect the $50 is padding some sort of Lucid Charging Bank value? I'll check with Customer Care.
Maybe it's set to when there's a minimum balance, it loads it up? I'll keep everyone posted.

 

[marsarbu]

Okay, here's my results for a first time "in the wild" charging.

I did a search for Electrify America using the Lucid Nav system and selected the only Electrify America location in Colorado Springs.
The car immediately began a Preconditioning (battery warming) state enroute.
Temperature outside was about 38 deg. F. Distance to the station was about 10 miles (15 min) at a Sam's Club parking lot.
Upon arrival there was one 350 kWh charger available, #2, the rest were taken. (I had noticed others' charging rates were around 26 kWh).
I made sure my Bluetooth and NFT were turned off as an experiment on my Pixel 9 Pro XL phone and opened the Lucid App.
I cautiously took the bulky DC fast charger plug from the EA receptacle (that's a lotta copper!) It's weighty and bulky with a stiff cable (That's what she.. nevermind)..
I noticed the plastic shroud of the cable plug was cracked a bit and was rather thin as an observation.
Rate on the screen indicated $0.56 kwh (yikes).
I did not set anything else on the App or other screens, except verifying that I set from my normal 69% to 80% "Daily Charge" rate for kicks.
Plugging-in directly into the Lucid Air Dream Performance, both the car and DC Fast Charger began to communicate and "handshake"; this took about 30 seconds.
The EA charger and App and Lucid screen all indicated "preparing to charge", then started! Win!
Charging ramped-up to 64 kWh in about 20 seconds and stayed there and never got higher.
Cost on the EA screen was incrementing concerningly fast.
Completion time was indicated as 15 minutes so I went into Sam's Club for a nature-break and came back. About 65% to 80% on a preconditioned battery.
Noticed towards the end, it ramped-down the last 5 minutes to 54 kWh.
Got to 80% and finished, and the Lucid dashboard said I could unplug now. EA started a timer for idle penalty, I think it was like 10 minutes, but I unplugged.
A summary came up, indicating about $10.84 (ooof). Then total charge said $0.00 at the bottom.
Checked my Lucid Charging History and it says all zeros.
Service Summary for EA says Active, Retail Rate, Up to 350 kW still.
Email Receipt is set to "On" but I received no email.

Checked my associated bank credit card and it shows $50 "Lucid INC*EV Chargi" Pending.

So.. I suspect the $50 is padding some sort of Lucid Charging Bank value? I'll check with Customer Care.
Maybe it's set to when there's a minimum balance, it loads it up? I'll keep everyone posted.

Thanks for the details. I suspect the pending transaction will go away and you won't be charged anything.

 

[mikecronis]

Thanks for the details. I suspect the pending transaction will go away and you won't be charged anything.

UPDATE!

So I talked to Customer Service on a whim (and got through, so I'm going to play the Lottery later)

The $50 charge is a safety deposit fee like in a hotel that should be refunded within 72 hours.

Be advised my free 3 year charging ended as it's a 2022 model.

The $10 charge might or might not happen, they don't know. No one knows what's going on there about EA charging changes and agreed it was crazy.

I had asked about the famous 5 Feb 2025 change and Customer Service doesn't know if charging with Electrify America will be free or not. He had said there may be a $10.84 charge and there may not be, based especially that I am a secondary owner, that I should theoretically be able to join the Lucid Owner's Club on their website and utilize it as-normal, but secondary owners cannot currently, mostly, which is why my account there is janky, but in their system I am the current owner of the Air DE-P with the VIN indicated. I had also mentioned the website doesn't allow Google or Apple Pay as those are grayed-out and that the website is a bit buggy and he had a good, hearty laugh about it and agreed.

I love the car. I'm suspicious of the software and websites, but I'm overall happy.

I'll keep everyone posted on charges!

 

[marsarbu]

UPDATE!

So I talked to Customer Service on a whim (and got through, so I'm going to play the Lottery later)

The $50 charge is a safety deposit fee like in a hotel that should be refunded within 72 hours.

Be advised my free 3 year charging ended as it's a 2022 model.

The $10 charge might or might not happen, they don't know. No one knows what's going on there about EA charging changes and agreed it was crazy.

I had asked about the famous 5 Feb 2025 change and Customer Service doesn't know if charging with Electrify America will be free or not. He had said there may be a $10.84 charge and there may not be, based especially that I am a secondary owner, that I should theoretically be able to join the Lucid Owner's Club on their website and utilize it as-normal, but secondary owners cannot currently, mostly, which is why my account there is janky, but in their system I am the current owner of the Air DE-P with the VIN indicated. I had also mentioned the website doesn't allow Google or Apple Pay as those are grayed-out and that the website is a bit buggy and he had a good, hearty laugh about it and agreed.

I love the car. I'm suspicious of the software and websites, but I'm overall happy.

I'll keep everyone posted on charges!

Hey, at least between "there might a charge" and "there might not be a charge", they covered all scenarios

 

[CWedge411]

I called lucid support and they told me it was 1000KwH or 2 years whichever came first...Never saw the 1,000kwh listed anywhere on the site, am I the only one who never saw that?