I finally had the opportunity to try out EA charging (prior to this, I've almost always just charged at home) and I have a few questions for those of you more experienced.
The first charger I tried seemed broken. It said charging unavailable on the screen. Should I assume EA knows or should I have contacted their support somehow?
The next charger had someone already charging on one of the two cables. I plugged the other cable in and all I got was "cable connected". I checked the Lucid app to see if I needed to do anything, but nope. This might have been my fault though. On the way to the charger, I started pre-conditioning but only had 11 minutes until I arrived at the charger. Does charging not start until pre-conditioning is complete? If I had stopped it, would it have started charging? Or would it not charge because the other cable was in-use?
This was all on the 350kw chargers, so I moved to the last open charger (150kw). As I was moving the car, I spotted the cancel pre-conditioning button and pressed it. I plugged in and had to click the Electrify America button in the app to get it to start. Is this a one-time thing or will I have to do it other times?
Overall, it was a good experience. I was in a bit of a hurry so I couldn't spend too much time debugging the issues but got about 100m of range added from the 150kw charger in only 20 minutes or so. I was definitely satisfied with that.
Thx in advance for the advice!
The first charger I tried seemed broken. It said charging unavailable on the screen. Should I assume EA knows or should I have contacted their support somehow?
The next charger had someone already charging on one of the two cables. I plugged the other cable in and all I got was "cable connected". I checked the Lucid app to see if I needed to do anything, but nope. This might have been my fault though. On the way to the charger, I started pre-conditioning but only had 11 minutes until I arrived at the charger. Does charging not start until pre-conditioning is complete? If I had stopped it, would it have started charging? Or would it not charge because the other cable was in-use?
This was all on the 350kw chargers, so I moved to the last open charger (150kw). As I was moving the car, I spotted the cancel pre-conditioning button and pressed it. I plugged in and had to click the Electrify America button in the app to get it to start. Is this a one-time thing or will I have to do it other times?
Overall, it was a good experience. I was in a bit of a hurry so I couldn't spend too much time debugging the issues but got about 100m of range added from the 150kw charger in only 20 minutes or so. I was definitely satisfied with that.
Thx in advance for the advice!
).
