your door latch needs to be replaced. What happened with service? When you texted them did they respond at all? Can you post a screenshot here?
RESOLVED Deteriorating Service
- Thread starter xtnmcg
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Sure -- I think I'm texting the right number? I read somewhere on the Lucid site that perhaps I needed to send a START first to allow communication, but that didn't help.
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@RedwoodEmpire sorry to see this happening, don’t think I’ve tried SMS’ing to that 888 number, I did get immediate response calling though
EDIT: Your SMS should have worked, perhaps the functionality is broken on their end
EDIT: Your SMS should have worked, perhaps the functionality is broken on their end
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Oh yeah -- it's not my primary car, so it's not a huge deal. I figure there's a backup in service. My closest service center is Millbrae. I called them directly this morning, but it went to VM and I left a message. I also sent an email to customercare on Tuesday and got a robo-response to expect a response within two hours, but nothing yet.,
Frustrating. I hope they read this thread.
Hi, @RedwoodEmpire.
If you don't mind DMing me your contact info, I will request that someone from our Customer Care team reach out to you directly.
Marqie
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Fantastic -- appreciate it! I'll DM you now. Thanks!
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I can also provide my POC @ Millbrae if you end up needing it. Drop me a DM if you still get no answer @RedwoodEmpire
xponents
Active Member
Unrelated, but is that matte cosmos?
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Yep -- xpel stealth. Sexy eh??
xponents
Active Member
Full picture its just soo good
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I'll have to blur out the naughty bits.
xponents
Active Member
Lol! And also dont post it in this thread, perhaps in the matte thread.I'll have to blur out the naughty bits.
(https://lucidowners.com/threads/lucid-matte-wraps-go.3415/)
Steveinarizona
Active Member
It is fantastic that Margie is on this forum and intervenes to help but Lucid needs to make systemic changes so that something like this doesn't happen. Bobby said he hoped they are reading this thread; I would add that I hope they act on it.
Steve, they are trying. It’s a new company and they are still figuring things out. Once the growing pains are over, I have no doubt that they will compete on equal footing with the legacy luxury companies.
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A couple of days ago I was told that their texting system is down. They can see the text but they can't reply. Not sure if that is what happened here.
My MS Performance had to get a leaking 4 way coolant valve replaced in March. Made an appointment via the app, dropped it off in the morning, they gave me a loaner, and I got it back same day. It’s not all bad on the Tesla side.
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I am not happy with Lucid as well. I live in Portland Oregon and 4 and 1/2 weeks ago I swerved to avoid hitting a car and crashed into a curb. The exterior of my car was untouched except for the rims and tires on the passenger side. When I got home, battery fluid and windshield washer fluid leaked all over my driveway and I had difficulty turning the steering wheel as it was hitting the wheel well.
The car was towed to Lucid in Seattle, then towed to Bel-Red Auto rebuild in Seattle. Since then, nothing has been done as Bel-Red Auto Rebuild stated they needed to wait for a part to be delivered for their bench fixture before they can decide on a repair plan. They have been waiting for weeks now.
When I first researched Lucid, they stated that they had made arrangements with certain companies to represent them and repair accidents. Why did they not have the proper part to even examine my car, if this arrangement was made?
It will be 5 weeks this Tuesday and I certainly hope that Lucid sees this post and can help expedite a repair plan.
Loyal customer to date. Love the car. Wish the repair capabilities were better prepared in advance. don't understand why they were not.
Not making an excuse here, but my Jaguar waited seven weeks at the dealership for a part. They were very nice about it, gave me a loaner, and felt terrible about the delay. Sometimes when they say they are waiting for a part, they are as anxious as you are to get things fixed but handcuffed by supply.
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Update: Marqie did put me in touch with Chris over in the Millbrae service center. We are texting now so it looks like things are moving along. Woo!
