Confusing credit card charge for free charging

[Temmrich]

Customer care calls are recorded. If that happened, escalate and get them to review the recording.

But as always, what’s written and agreed to in writing is what matters, in almost all cases.

for the benefit of future searchers (since i am not alone in this): no, a publicly offered promotion does not need to be then repeated in the purchase contract, unless it is somehow unique to the specific buyer/transaction, which this was not. In fact, if you discovered later that the seller did not honor the promotion you could go back and recover it. The Customer Care calls, and the provision of service for 8 months, simply (fortunately) confirm that the promotion was indeed in effect.

 

[borski]

for the benefit of future searchers (since i am not alone in this): no, a publicly offered promotion does not need to be then repeated in the purchase contract, unless it is somehow unique to the specific buyer/transaction, which this was not. In fact, if you discovered later that the seller did not honor the promotion you could go back and recover it. The Customer Care calls, and the provision of service for 8 months, simply (fortunately) confirm that the promotion was indeed in effect.

Thank you for the summary!

 

[Buffalo Bob]

for the benefit of future searchers (since i am not alone in this): no, a publicly offered promotion does not need to be then repeated in the purchase contract, unless it is somehow unique to the specific buyer/transaction, which this was not. In fact, if you discovered later that the seller did not honor the promotion you could go back and recover it. The Customer Care calls, and the provision of service for 8 months, simply (fortunately) confirm that the promotion was indeed in effect.

Unfortunately, this good information is pretty much lost in a far different topic.

 

[tonybot]

for the benefit of future searchers (since i am not alone in this): no, a publicly offered promotion does not need to be then repeated in the purchase contract, unless it is somehow unique to the specific buyer/transaction, which this was not. In fact, if you discovered later that the seller did not honor the promotion you could go back and recover it. The Customer Care calls, and the provision of service for 8 months, simply (fortunately) confirm that the promotion was indeed in effect.

Can I take this mean that your free charging was restored after contacting customer service?

 

[ridgemontpointe]

Sorry not true every time you plug in your credit or debit card will actually be charged $50 and it’s up to your bank in what ever timeframe to credit your account. If you were to take trip that required you to plug in 3 times your account would be charged a total of $150 one $50 for each plug in. This stems from the fact that some idiots were leaving their vehicles on idol running up the charge that Lucid had to pay EA so without notice to us owners they changed their policy. I have spoken to both Lucid and EA concerning this situation and awaiting further clarification. Stay tuned!!

I received notice from Lucid via email and through the App a few weeks ago. (Didn't everyone?) It thoroughly explained the change to the Idle Fee policy and the requirement to add a Credit Card to the Lucid Wallet. I followed the instructions and set up my card. I stopped to charge at EA on a road trip yesterday for the first time since the change and had an "Authentication Error". Apparently Synchrony Bank did like the $50 charge and declined it. I added a Chase Bank CC and the charge went through and charging commenced. I stopped at another charger on the trip home and it work as normal and charged $50 again. Today, both Charges appear as "pending" on my credit card. I am going to keep an eye on it to see how long it takes for the charges to be removed. However, in my opinion, they should have performed a "one-time" test charge when the card was added. That would have avoided the "Authentication Error" on the first card. Once the test charge was approved, they should not ding us $50 every time we plug in, just bill the Idle Feed if we have any (which I personally never have. I watch the App and usually unplug at 80%-90% anyway.) Speaking of Idle fees, On a road trip in January I stopped to charge at EA in Wesley Chapel FL. There was a unoccupied Hummer plugged into the only available 350kw charger and had racked up $40 in Idle fees. But he wasn't parked in the charging space. He was backed in behind the charger so the cable would reach his port. So, I did us both a favor and unplugged him so I could charge my Lucid.
My biggest charging pet peeves are 1) unoccupied vehicles that are fully charged, 2) people who are local drivers and insist on charging to 100% so they tie up the chargers for 90 minutes, and 3) the worst is a vehicle with a limited charge KW rating plugged into a Hyper 350kw charger. Yesterday a Chevy Volt rated at 55kw max was tying up a 350kw charger. He was at 40% when I pulled up to the only other available 350KW. I added 60% in 15 minutes and he was at 43%. Sadly two other Lucid Airs pulled in after me and had to settle for Ultra 150kw chargers. I think that EA should detect when a vehicle plugs into a Hyper 350knw and the vehicle input rating is less than 40% of the output and tell them to switch to an available Ultra 150kw charger.