I'm neither an automotive expert nor a business consultant. Here's my humble opinion:
The battery fault is a well-known problem among us and likely beyond. The concern and interest regarding the issue are easily detected in the forum.
While I have no doubt that Lucid's been working diligently on this., it's a good customer service to acknowledge the concerns, which to the best of my knowledge, has not taken place.
Obligations to stock owners are always important, but customers' satisfaction is also something that shouldn't be glossed over since if people don't buy the products, the stocks will tank regardless.