Another excess wear & tear thanks to Lucid

[onexcite]

I returned my Air GT to the Lucid service center a month ago. I recently received a lease termination invoice with a charge of $1,375 for excess wear. However, the link provided on the invoice to review the vehicle condition report doesn't work.
I called to request the report, and they promised to email it to me within 48 hours, but I never received it. I followed up with another call—still no email. I called Lucid customer service again and was transferred to Lucid Financial Services / Bank of America, but after multiple calls, I still haven’t received any email or documentation. I also sent an email to Lucid Customer Care with all the details, but have received no response so far.

At this point, I'm trying to figure out how to get someone from Lucid to take this seriously. Does anyone have suggestions on how to dispute the charge effectively? Is filing a complaint with the BBB worth it, or is it just a waste of time?
We have two more Air lease returns coming up soon, so we want to be better prepared next time for what they're consider excess wear and tear. Unfortunately, Lucid has lost out on three future Gravity leases from our family—and likely more from our friends and business associates based on this experience.

 

[fisheral]

A real shame that Lucid can't get its shit together regarding lease returns.

 

[SkmWA]

I returned my Air GT to the Lucid service center a month ago. I recently received a lease termination invoice with a charge of $1,375 for excess wear. However, the link provided on the invoice to review the vehicle condition report doesn't work.
I called to request the report, and they promised to email it to me within 48 hours, but I never received it. I followed up with another call—still no email. I called Lucid customer service again and was transferred to Lucid Financial Services / Bank of America, but after multiple calls, I still haven’t received any email or documentation. I also sent an email to Lucid Customer Care with all the details, but have received no response so far.

At this point, I'm trying to figure out how to get someone from Lucid to take this seriously. Does anyone have suggestions on how to dispute the charge effectively? Is filing a complaint with the BBB worth it, or is it just a waste of time?
We have two more Air lease returns coming up soon, so we want to be better prepared next time for what they're consider excess wear and tear. Unfortunately, Lucid has lost out on three future Gravity leases from our family—and likely more from our friends and business associates based on this experience.

Wow. I am so glad I signed in here to see if anyone else has had problems at the end of their lease! Based on my experience over the last 2 1/2 mths, at first I thought it was just poor customer service. Then I thought they were just inept. After 10+ calls, I am beginning to think it's more than that. And I realize it's BofA behind the scenes, but they are giving Lucid a REALLY bad name.

I returned my car at the end of a 2 year lease. I drove it for ~7,500 miles (vs 20K mileage limit) and it was in prisitine condition when I returned it. Looked and still smelled new (according to friends who rode in the car as recently as the last month of my lease). Despite returning and receiving a clean signoff from Lucid's service center, and Lucid Motors confirming that the account is closed and the lease transferred back to BofA, I have been getting monthly statements saying I am behind on my payments! After each call, the rep says they are looking into it and will call back in 1 business day. And I never get a call back. Wait for a week and I follow up again. It's happened over 10 times now in the past 2 months.

On Friday, I get a statement saying I will be charged $5,750 for Excess Wear & Tear! After 2 months. With no explanation. And the rep cannot confirm what I am being charged for. The Lucid Service center where I received the car and who did the inspection on return, know nothing about it. For a car that has been used sparingly. No scuffs, let alone a scratch. Not one item malfunctioning. The only blemish on the car is on 1 hub cap, which was caused due to the car's faulty auto-parking software which failed to recognize a standard city curb. $5,750! Like someone else reported, this is either an appraiser that doesn't know what Excessive Wear & Tear means or BofA has practices that are very questionable. And Lucid Financial have still not fixed the monthly payments issue. I was again promised a call back this past Monday. Nothing.

Really sad, because I've enjoyed the car, and Lucid Motors Service center and Customer Service staff have been excellent throughout my lease. I am holding out some hope since the Customer Service Manager I spoke to earlier today has promised to help find someone who can help resolve.

I was in the process of ordering another Lucid, but that is not likely now. If this is the experience that anyone has to go through....

 

[Unmutual]

Stuff like this is exactly why I haven't purchased LCID.

 

[onexcite]

They finally emailed me the screenshots of the report (not an actual PDF of the report). They can't find any blemishes on the car, so they ding me for the tires and wheels:

$200 for 1 left rear wheel 0.1" gouged on the broken wheel cover.
$450 for right front tire worn. Can't really see their reading number. I took photos of each tire when returned, with both front tires at 5/32nd.
$200 for right front wheel gouged 2"
$325 for right rear tire cut 1"
$200 for right rear wheel with 0.1" gouged. This one is beyond ridiculous. ).1 inches gouged on the wheel, so basically they expected your car to return with brand new wheels!!

Do you guys have any experience in dispute with them? Thus is not my first lease, and none of the previous ones got me for any wheels or tires damaged.

 

[HC_79]

They finally emailed me the screenshots of the report (not an actual PDF of the report). They can't find any blemishes on the car, so they ding me for the tires and wheels:

$200 for 1 left rear wheel 0.1" gouged on the broken wheel cover.
$450 for right front tire worn. Can't really see their reading number. I took photos of each tire when returned, with both front tires at 5/32nd.
$200 for right front wheel gouged 2"
$325 for right rear tire cut 1"
$200 for right rear wheel with 0.1" gouged. This one is beyond ridiculous. ).1 inches gouged on the wheel, so basically they expected your car to return with brand new wheels!!

Do you guys have any experience in dispute with them? Thus is not my first lease, and none of the previous ones got me for any wheels or tires damaged.

Wow…. Based on those pics that is extremely petty. It’s like they’re expecting the car to be returned like it never left the showroom floor.

Lucid needs to work with BOA and maybe get them to tone it down a little. Maybe BOA is underwater on all these leases and they’re looking for the tiniest issue to recoup some money back.

 

[californiaboy935]

Wow…. Based on those pics that is extremely petty. It’s like they’re expecting the car to be returned like it never left the showroom floor.

Lucid needs to work with BOA and maybe get them to tone it down a little. Maybe BOA is underwater on all these leases and they’re looking for the tiniest issue to recoup some money back.

Seriously petty. I think it’s BofA (they kinda have that reputation in the auto loan world). I hope lucid can talk some sense into their financial partner.

I’d be worried about people looking up the lease experiences and finding all these threads (and a lack of good experiences).

They have super competitive rates for leases, but if they extract at the end for petty reasons it’ll negate all of that (and as OP alluded too) cost them future lease business.

 

[onexcite]

Wow. I am so glad I signed in here to see if anyone else has had problems at the end of their lease! Based on my experience over the last 2 1/2 mths, at first I thought it was just poor customer service. Then I thought they were just inept. After 10+ calls, I am beginning to think it's more than that. And I realize it's BofA behind the scenes, but they are giving Lucid a REALLY bad name.

I returned my car at the end of a 2 year lease. I drove it for ~7,500 miles (vs 20K mileage limit) and it was in prisitine condition when I returned it. Looked and still smelled new (according to friends who rode in the car as recently as the last month of my lease). Despite returning and receiving a clean signoff from Lucid's service center, and Lucid Motors confirming that the account is closed and the lease transferred back to BofA, I have been getting monthly statements saying I am behind on my payments! After each call, the rep says they are looking into it and will call back in 1 business day. And I never get a call back. Wait for a week and I follow up again. It's happened over 10 times now in the past 2 months.

On Friday, I get a statement saying I will be charged $5,750 for Excess Wear & Tear! After 2 months. With no explanation. And the rep cannot confirm what I am being charged for. The Lucid Service center where I received the car and who did the inspection on return, know nothing about it. For a car that has been used sparingly. No scuffs, let alone a scratch. Not one item malfunctioning. The only blemish on the car is on 1 hub cap, which was caused due to the car's faulty auto-parking software which failed to recognize a standard city curb. $5,750! Like someone else reported, this is either an appraiser that doesn't know what Excessive Wear & Tear means or BofA has practices that are very questionable. And Lucid Financial have still not fixed the monthly payments issue. I was again promised a call back this past Monday. Nothing.

Really sad, because I've enjoyed the car, and Lucid Motors Service center and Customer Service staff have been excellent throughout my lease. I am holding out some hope since the Customer Service Manager I spoke to earlier today has promised to help find someone who can help resolve.

I was in the process of ordering another Lucid, but that is not likely now. If this is the experience that anyone has to go through....

The staff at the Seattle Lucid Service Center are really nice, some of the nicest people I've met. Unfortunately, my Air GT has been nothing but problems. It looks cool, drives fast, and handles well, but it has spent over two months total during 18 months lease in the shop across more than a dozen visits due to various issues—ranging from the powertrain, exterior and interior trim, windshield wipers, hood latches, body alignment to window shades, a navigation screen replacement, and more.

The most frustrating part of ownership is that the key fob or phone key almost never works when you need it most. My brother and sister also leased two other Air Pure models, and they had similar problems, including losing power while driving and needing to be towed.

 

[californiaboy935]

The staff at the Seattle Lucid Service Center are really nice, some of the nicest people I've met. Unfortunately, my Air GT has been nothing but problems. It looks cool, drives fast, and handles well, but it has spent over two months total during 18 months lease in the shop across more than a dozen visits due to various issues—ranging from the powertrain, exterior and interior trim, windshield wipers, hood latches, body alignment to window shades, a navigation screen replacement, and more.

The most frustrating part of ownership is that the key fob or phone key almost never works when you need it most. My brother and sister also leased two other Air Pure models, and they had similar problems, including losing power while driving and needing to be towed.

I haven’t experienced that at all. Have 65k+ miles on my first Oct 2022 Lucid, and the battery and range have been superb. Sorry to hear the key is such an issue for people. I’ve never been locked out of my vehicle or stranded since the OG updates… (originally this was kinda a problem but Lucid fixed it quick).

Sorry you’ve had that experience but I do think that is an outlier, (and maybe not the topic of OP’s thread) and not demonstrative.

I’ll also note “Luxury” vehicles are in the shop more often than Toyotas… so if this is a first luxury vehicle (for anyone not saying poster/OP) that’s probably some of what you’ve been experiencing. It’s a learning curve… but millions of these things aren’t rolling off the line like a Model 3 (and god aren’t you thankful) I cringe that I used to have an S and thought I was “luxury” “much cool”….

 

[californiaboy935]

I haven’t experienced that at all. Have 65k+ miles on my first Oct 2022 Lucid, and the battery and range have been superb. Sorry to hear the key is such an issue for people. I’ve never been locked out of my vehicle or stranded since the OG updates… (originally this was kinda a problem but Lucid fixed it quick).

Sorry you’ve had that experience but I do think that is an outlier, (and maybe not the topic of OP’s thread) and not demonstrative.

I’ll also note “Luxury” vehicles are in the shop more often than Toyotas… so if this is a first luxury vehicle (for anyone not saying poster/OP) that’s probably some of what you’ve been experiencing. It’s a learning curve… but millions of these things aren’t rolling off the line like a Model 3 (and god aren’t you thankful) I cringe that I used to have an S and thought I was “luxury” “much cool”….

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@Halodde XD imma start driving more…soon… gotta catch up to you.