It's not about the time and effort it takes for one CS rep to push one update to one person. That's trivial. It's about resource management and thinking about someone other than yourself.
If they have X number of folks to answer phones, and dozens of people are calling to have an update pushed, that's Y more minutes the person sitting at the side of the road in the rain with a drive fault error has to wait before someone answers the phone.
They have no way of knowing why people are calling, so they have to answer each call in the order the calls come in.
I see people here using the old "But no one complained when I did it." Or "Why doesn't Lucid officially tell us not to call?" Clearly, you've never worked in customer service. Support folks literally can't say that. Their job is to make you feel like a great person, even if you aren't. They quietly take the hits and save cursing under their breath for dinner with their family later that evening.
What Lucid can do is quietly ask people like the mods here to suggest to owners they maybe keep all this in mind and please try to have a little patience around updates. (Even that didn't come from customer support, by the way. That was from upper management.) Because CS does get overwhelmed whenever a new update is released. And it hurts their ability to service people who are in much greater need.
They know not everyone will listen. But if even half of us do, that will help somewhat.
If you must contact support over something like this, use email. At least that they can triage and push to the back of the pile where it belongs.
If you don't want to wait, so be it. That's on you. Just spare us the shock and surprise when people react with the appropriate disdain.
Also, when you're sitting on the side of the road waiting for someone to pick up the phone, and you come here to complain about it? Be prepared for the middle fingers that will be extended toward you.
(And no, I have not gotten this update yet myself.)
If they have X number of folks to answer phones, and dozens of people are calling to have an update pushed, that's Y more minutes the person sitting at the side of the road in the rain with a drive fault error has to wait before someone answers the phone.
They have no way of knowing why people are calling, so they have to answer each call in the order the calls come in.
I see people here using the old "But no one complained when I did it." Or "Why doesn't Lucid officially tell us not to call?" Clearly, you've never worked in customer service. Support folks literally can't say that. Their job is to make you feel like a great person, even if you aren't. They quietly take the hits and save cursing under their breath for dinner with their family later that evening.
What Lucid can do is quietly ask people like the mods here to suggest to owners they maybe keep all this in mind and please try to have a little patience around updates. (Even that didn't come from customer support, by the way. That was from upper management.) Because CS does get overwhelmed whenever a new update is released. And it hurts their ability to service people who are in much greater need.
They know not everyone will listen. But if even half of us do, that will help somewhat.
If you must contact support over something like this, use email. At least that they can triage and push to the back of the pile where it belongs.
If you don't want to wait, so be it. That's on you. Just spare us the shock and surprise when people react with the appropriate disdain.
Also, when you're sitting on the side of the road waiting for someone to pick up the phone, and you come here to complain about it? Be prepared for the middle fingers that will be extended toward you.
(And no, I have not gotten this update yet myself.)
