Gravity Bugs / Issues

We drove about 625 miles today on our first real road trip in the Gravity. It was not without incident.

Range and Charging:

We got 2.4-2.5 mi/kWh, which was no surprise given our briefer earlier highway stints. But using Tesla Supercharging was great: arrived to find all the stations working, no lines, flawless connections, and enough charge speed to wish we had a bit more time to finish our business (bathroom, snacks, windshield cleaning). With this car’s access to SCs and its charging speed, I am of the Kyle Conner school — just drive it any way you want, and charge when you need to.

Road Manners and Comfort:

Beyond superb.

Software:

Miserable pile of shit. Instead of putting the final destination into the nav system, I entered each charge stop as the final destination for the next leg. At the first charge stop, I programmed in the next charge stop, verified the address showing on the screen and that it matched the 204-mile distance from Googlemaps, and set off. A few miles down the road, I glanced at the route map and it showed an unknown destination over 600 miles away. Since I knew I was staying on I-75, I figured I’d try to correct it at a convenient stopping place.

I then turned on ACC to try it out, and it worked very well . . . for a few miles. Suddenly, I started getting messages that DreamDrive was not functioning and then messages that stability control was disabled and that I should drive with caution. I then got another message telling me to call service. The car began to slow, so I turned off DreamDrive. The car continued to slow and with the accelerator to the floor the car would only go 51 mph. I put on the flashers and pulled over onto the right shoulder of the interstate and called Lucid Customer Service. They told me to do a soft reset, which I did to no result. So I was put on hold while they got Engineering on the call. They said their logs showed no malfunction and that they were going to have to do a hard reset which required that we exit the car for 5 minutes. However, they said they would not do it while we were on the side of an interstate and that I had to get to a safe place or wait for a tow truck. So we limped along at 51 mph for seven miles to the next exit and did the hard reset in a McDonald’s parking lot. That got us on the road — with all confidence destroyed in the safety and reliability of putting this car on the road.

And then . . .

About 20 miles further on a semi truck in the next lane over hit a piece of wood on the road and kicked it into the side of our car. We now have torn PPF and a sizable dent in the lower part of the right rear door.

And next . . .

At our final charge stop I opened the frunk to put something in it. Fortunately I did so while standing in front of it so that I saw something fall to the ground. It was the rubber bump stop from the right front of the lid. Thank goodness I noticed it and was able to retrieve the part and press fit it back into place.

I don’t even want to look at this damned car right now. And I am seriously rethinking taking delivery of the other Gravity Dream Edition that is now in production. My head will explode with much more of this.
Let me start with a sorry for your experiences. That's just bonkers. As I've said before, you need to burn that car to the ground and send it back to the 6th level of hell from which it was spawned.

So question, didn't you say they did not load some of the software for the HUD and let you have the car anyway? Could that have caused unexpected/unanticipated errors elsewhere? I think it was a HUGE mistake for the SC to let you have that car unless it was 100% ready for checkout and customer use. There's several folks in here with tons of software experience and we all know that even at the best of times, code can go wonky and do unexpected things, but you have one of your entire systems worth of software missing. It's possible that had something to do with your software issues. Either way, they should not have given the vehicle to you until it was ready....as for the other stuff....yeah, the demons are very angry with your car and are finding any way possible to smash on it....sorry man. I hope the rest of your trip goes MUCH better for you and your group!
 
In cities, it doesn’t seem to understand one way streets well and flips out if I get close to one and starts saying I am going the wrong way…
The quality of the map data varies heavily by region. You can submit updates/edits here, but I can't tell how long it takes them to reach the car (mine haven't after at least 6 weeks): https://mapcreator.here.com/

If I were a conspiracy theorist, I'd say Google were intentionally corrupting Here's maps, but it's probably just normal incompetence going on.
 
Let me start with a sorry for your experiences. That's just bonkers. As I've said before, you need to burn that car to the ground and send it back to the 6th level of hell from which it was spawned.

So question, didn't you say they did not load some of the software for the HUD and let you have the car anyway? Could that have caused unexpected/unanticipated errors elsewhere? I think it was a HUGE mistake for the SC to let you have that car unless it was 100% ready for checkout and customer use. There's several folks in here with tons of software experience and we all know that even at the best of times, code can go wonky and do unexpected things, but you have one of your entire systems worth of software missing. It's possible that had something to do with your software issues. Either way, they should not have given the vehicle to you until it was ready....as for the other stuff....yeah, the demons are very angry with your car and are finding any way possible to smash on it....sorry man. I hope the rest of your trip goes MUCH better for you and your group!

The Service Center wanted to keep the car another week until they received the HUD software from Lucid, but I asked them if they would release it to me for this trip. They agreed, since we had to leave our Air there for repairs, which meant they could pick the Gravity back up next week when they return the Air. So if that had anything to do with the other software malfunction, that would be on me, not the Service Center. But I assume the HUD software is independent, since cars are shipping without HUD units?
 
We drove about 625 miles today on our first real road trip in the Gravity. It was not without incident.

Range and Charging:

We got 2.4-2.5 mi/kWh, which was no surprise given our briefer earlier highway stints. But using Tesla Supercharging was great: arrived to find all the stations working, no lines, flawless connections, and enough charge speed to wish we had a bit more time to finish our business (bathroom, snacks, windshield cleaning). With this car’s access to SCs and its charging speed, I am of the Kyle Conner school — just drive it any way you want, and charge when you need to.

Road Manners and Comfort:

Beyond superb.

Software:

Miserable pile of shit. Instead of putting the final destination into the nav system, I entered each charge stop as the final destination for the next leg. At the first charge stop, I programmed in the next charge stop, verified the address showing on the screen and that it matched the 204-mile distance from Googlemaps, and set off. A few miles down the road, I glanced at the route map and it showed an unknown destination over 600 miles away. Since I knew I was staying on I-75, I figured I’d try to correct it at a convenient stopping place.

I then turned on ACC to try it out, and it worked very well . . . for a few miles. Suddenly, I started getting messages that DreamDrive was not functioning and then messages that stability control was disabled and that I should drive with caution. I then got another message telling me to call service. The car began to slow, so I turned off DreamDrive. The car continued to slow and with the accelerator to the floor the car would only go 51 mph. I put on the flashers and pulled over onto the right shoulder of the interstate and called Lucid Customer Service. They told me to do a soft reset, which I did to no result. So I was put on hold while they got Engineering on the call. They said their logs showed no malfunction and that they were going to have to do a hard reset which required that we exit the car for 5 minutes. However, they said they would not do it while we were on the side of an interstate and that I had to get to a safe place or wait for a tow truck. So we limped along at 51 mph for seven miles to the next exit and did the hard reset in a McDonald’s parking lot. That got us on the road — with all confidence destroyed in the safety and reliability of putting this car on the road.

And then . . .

About 20 miles further on a semi truck in the next lane over hit a piece of wood on the road and kicked it into the side of our car. We now have torn PPF and a sizable dent in the lower part of the right rear door.

And next . . .

At our final charge stop I opened the frunk to put something in it. Fortunately I did so while standing in front of it so that I saw something fall to the ground. It was the rubber bump stop from the right front of the lid. Thank goodness I noticed it and was able to retrieve the part and press fit it back into place.

I don’t even want to look at this damned car right now. And I am seriously rethinking taking delivery of the other Gravity Dream Edition that is now in production. My head will explode with much more of this.
That majorly sucks your new car got dented already! Does it look like something paint less dent repair could fix? My Air got what I thought was a bad dent by some jerk in a parking lot, like it was on the seam of the upper part of the door, but my PPF guys had a master PDR guy and he fixed it for $100 and he said it was easier than Tesla is to fix.

As for the rest of your headaches on the trip, if it were me I’d actually be looking forward to the second DE delivery assuming that car would be better sorted out (you’ve absolutely had WAY more issues than anyone else has reported here) and I’d see if Lucid could exchange your current DE for a top spec Gravity GT if you experience new issues needing service that are t some sort of software glitch (I think a big OTA is coming soon). While yeah it’s nice to have two Gravity DE, it’s not nice if one of them is a source of continual agony, one is plenty and still a nice complement to your Air DE, which is your second one after that accident, and while you did sink $ into PPF/laser, the car also has depreciation on it so maybe it would just come out as an even swap and you end up with a second new better built Gravity you have more confidence in? You might end up doing Lucid a favor anyway if you get a different car that doesn’t need constant interventions haha.
 
Well this is a new one…I guess my car didn’t want me to go to work this morning and just sleep in it.
Opened my door in the garage and the seat moved into this position.
 

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The Service Center wanted to keep the car another week until they received the HUD software from Lucid, but I asked them if they would release it to me for this trip. They agreed, since we had to leave our Air there for repairs, which meant they could pick the Gravity back up next week when they return the Air. So if that had anything to do with the other software malfunction, that would be on me, not the Service Center. But I assume the HUD software is independent, since cars are shipping without HUD units?
Can't be. It's feeding off data from other systems to show you that info on the HUD display. Now whether that's a two way comms and dependency, injection have no idea. Of course the car can work without it, but maybe since your car is equipped with it to begin with, it's causing....issues...now that it is not there. Don't know. It's possible, but I'm not one of their engineers or software devs, so I could not tell you with any real level of certainty. Just my guess.
 
We drove another ~250 miles with no other drive interruptions. But all sense of confidence in the car is kinda dead.

Cell phones GPS worked fine. I’m wondering if the software reloads they did at the Service Center while fixing the navigation/GPS system has something to do with that?

The charger information in the navigation system was junk in terms of finding a charge station on the menu. However, I had my printed-out list of SC locations, and if I typed in “Tesla supercharger Valdosta” into the search menu, it brought up the right station and then activated the other related features, such as automatic battery preconditioning upon approach — something it would not do if I typed in just the street address of the SC (such as 2112 West Hill Avenue, Valdosta, GA).

As far as getting us to non-charger locations, the system was pretty much like the Air’s — hit and miss. For instance, driving into downtown Atlanta it would give voice directions such as “continue right on Interstate 75” while the overhead highway signs four lanes to our left were pointing to bear left to stay on I-75 as the road split. However, the blue route line showing on the screen was accurate. So we had to ignore voice directions and keep an eye on the route map. (I shudder to think what confusion will unfold when the HUD starts displaying turn directions. Will it key off the voice commands, the screen display, or cook up its own third brew?)
wrt the issue with DD/stability control/speed limitation to 50 mph, I had the exact same thing happen (referenced in an earlier post from me.) The car was in the shop for 10 days and they replaced the front drive unit (inverter fault or something like that.) I completely commiserate with your feelings on this. I am also gradually rebuilding my trust in my GDE. It has performed flawlessly for the last few weeks since the FDU was replaced (knock on wood) but I am not willing to take it in on a long road trip quite yet. For what it's worth, it's not completely clear to me that this was a hardware or software problem. I think they just replaced the whole FDU on mine because they don't know the cars well enough yet. I really hope this problem for you is resolved with a future software update, which can't happen fast enough for all of us.
 
Well this is a new one…I guess my car didn’t want me to go to work this morning and just sleep in it.
Opened my door in the garage and the seat moved into this position.
Wow. My seat doesn’t always move for easy access OR for my profile, but it has yet to invite me to take a nap!
 
Well this is a new one…I guess my car didn’t want me to go to work this morning and just sleep in it.
Opened my door in the garage and the seat moved into this position.
Had the exact same experience this morning.
First time ever.
Hit the restore button and everything returned to saved position, but what a surprise.
 
This is very interesting. How the OTA process works is it downloads to your car before it is ready to install in the background, like you don’t know it’s doing anything. Then once it’s ready you get an alert to install it. I wonder if there’s something going on with the fleet and it’s downloading an OTA and something affected the seats? Or maybe there’s a remote diagnostic thing they checked on the fleet and it somehow triggered the seat behavior?
 
The Service Center wanted to keep the car another week until they received the HUD software from Lucid, but I asked them if they would release it to me for this trip. They agreed, since we had to leave our Air there for repairs, which meant they could pick the Gravity back up next week when they return the Air. So if that had anything to do with the other software malfunction, that would be on me, not the Service Center. But I assume the HUD software is independent, since cars are shipping without HUD units?

HUD software would most likely not be independent. These days, the trend is to consolidate ECUs in the car, with the ultimate goal being just 1-2 honking big ECUs (called HPC or High Performance Compute modules) which drive most of the car's functionality. They need to drive this consolidation to achieve the holy grail of SDV (Software Defined Vehicle). This means HUD, Body Control, Cluster etc all the software runs likely on a single cockpit controller with a lot of interfaces between these software modules.
 
Just got a call from the Lucid Service Center in Miami. They had heard about yesterday’s event and wanted to tow the car in because of a possible issue with the rear drive unit. I told them that we were still in Atlanta and, as the car has been driving okay since, we’ll try to get it back to Naples tomorrow for them to pick up there. (It did have another incident this morning of spontaneously swapping a navigation destination for the one we programmed in, but otherwise the car has been behaving.) May the road gods smile upon us tomorrow.
 
Just got a call from the Lucid Service Center in Miami. They had heard about yesterday’s event and wanted to tow the car in because of a possible issue with the rear drive unit. I told them that we were still in Atlanta and, as the car has been driving okay since, we’ll try to get it back to Naples tomorrow for them to pick up there. (It did have another incident this morning of spontaneously swapping a navigation destination for the one we programmed in, but otherwise the car has been behaving.) May the road gods smile upon us tomorrow.
Don’t they have the ability to know where the car is? Seems odd they’d ask to tow it when they should be able to tell it is in ATL. Or maybe they think it’s off the Horn of Africa…
 
Don’t they have the ability to know where the car is? Seems odd they’d ask to tow it when they should be able to tell it is in ATL. Or maybe they think it’s off the Horn of Africa…

Not sure whether a Service Center can access this or has to get it from HQ.
 
Just got a call from the Lucid Service Center in Miami. They had heard about yesterday’s event and wanted to tow the car in because of a possible issue with the rear drive unit. I told them that we were still in Atlanta and, as the car has been driving okay since, we’ll try to get it back to Naples tomorrow for them to pick up there. (It did have another incident this morning of spontaneously swapping a navigation destination for the one we programmed in, but otherwise the car has been behaving.) May the road gods smile upon us tomorrow.
I’m not so sure you shouldn’t drive it over to the Lucid Service Center in Roswell, GA and have them run some diagnostics on it. I wouldn’t feel good about driving all the way to Naples, FL with a “possible issue with the RDU.” Of all possible problems to have an RDU failure is about as severe scenario as it gets. Interstates can be dangerous places. You don’t want to drive a car that will leave you in a lurch on the side of the road.
 
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