Software and Tech is totally unreliable

[Mislucid]

Hi, I’m about two months in to the touring after 6 years of Tesla. I love the way the car drives, handling, blah. BUT wtf is up with the tech? I’m trying to love this car but the software needs a lot of work. I’ve looked through these forums with similar issues and apologize in advance that this is a repeat, but I’m hoping there’s some lucid goddess who will help. My issues are:

- mobile phone key. Mostly doesn’t work and constantly in waking up mode. It’s a fucking teenager. I’ve rebooted, re this and that. So annoying.

- mobile app in general simply doesn’t wake up. I live in a pretty dense city, wifi is not an issue.

- car kinks - I’ve had instance where the car won’t start. I have my key and phone, it won’t recognize. Sometimes the car will when wt eating stays my door is open? Its
lt, open and close and still not working. If I go to park then try to go back, n nothing. Is trading the power to go or shift to drive. I literally have to sit and wait. And trying all sorts of different movements to get the car to recognize it needs to move.

- had the car sleepy desire just go on for 2 minutes. Turned that setting off, I think.

- car play just sucks ass. The sound already is shit and then interrupted by my phone sounds.

I have been in too many situations in less than 2 months where the car is not responding. If this shit continues, I can’t do lucid. These seem like easy software updates so I’m hoping there is a fix. If anyone can enlighten me on these issues, please…

 

[marsarbu]

Sorry to hear about your troubles. It's just what it is, you drew the short straw. Some owners have zero problems - or so they say - others are not so lucky.

"mobile phone key. Mostly doesn’t work and constantly in waking up mode. It’s a fucking teenager. I’ve rebooted, re this and that. So annoying."
Indeed, it is hit or miss if it's going to pop-out the handle. You need to open the app sometime in order for it to happen.
On the waking-up mode, it's been solved a few days ago via an app update on Android. Check if you have the latest version.

"mobile app in general simply doesn’t wake up. I live in a pretty dense city, wifi is not an issue."
Yes, same problem here after the last mobile app update (Android). Before, it won't go to sleep, now sleep is all it does This is an old issue. It takes a few tries to wake up the car.

"- car kinks - I’ve had instance where the car won’t start. I have my key and phone, it won’t recognize. Sometimes the car will when wt eating stays my door is open? Its
lt, open and close and still not working. If I go to park then try to go back, n nothing. Is trading the power to go or shift to drive. I literally have to sit and wait. And trying all sorts of different movements to get the car to recognize it needs to move."
I don't have this issue, thank God, but some do.

Take a deep breath and get used to it. Or maybe others on the forum can be more helpful, but everything you're describing are old, intermittent, issues.

 

[knewman]

Yea the software isn't mature yet. This is an early adopter product, you've got to expect early adopter problems.

The "car kink" sounds like the delay some people have been seeing on startup - this is said to be solved in v2.7 which is currently rolling out.

 

[Batteryman]

Hi, I’m about two months in to the touring after 6 years of Tesla. I love the way the car drives, handling, blah. BUT wtf is up with the tech? I’m trying to love this car but the software needs a lot of work. I’ve looked through these forums with similar issues and apologize in advance that this is a repeat, but I’m hoping there’s some lucid goddess who will help. My issues are:

- mobile phone key. Mostly doesn’t work and constantly in waking up mode. It’s a fucking teenager. I’ve rebooted, re this and that. So annoying.

- mobile app in general simply doesn’t wake up. I live in a pretty dense city, wifi is not an issue.

- car kinks - I’ve had instance where the car won’t start. I have my key and phone, it won’t recognize. Sometimes the car will when wt eating stays my door is open? Its
lt, open and close and still not working. If I go to park then try to go back, n nothing. Is trading the power to go or shift to drive. I literally have to sit and wait. And trying all sorts of different movements to get the car to recognize it needs to move.

- had the car sleepy desire just go on for 2 minutes. Turned that setting off, I think.

- car play just sucks ass. The sound already is shit and then interrupted by my phone sounds.

I have been in too many situations in less than 2 months where the car is not responding. If this shit continues, I can’t do lucid. These seem like easy software updates so I’m hoping there is a fix. If anyone can enlighten me on these issues, please…

Agree about phone key, I just use the key fob. Rest of the stuff just minor hiccups….im sure with updates will get better. Just go enjoy driving the car…..

Regarding CarPlay, don’t use it if you are pissed about interruption, don’t know why you are complaining here about it.

 

[tarator]

These seem like easy software updates so I’m hoping there is a fix. If anyone can enlighten me on these issues, please…

They would have been easy software updates if Lucid had a competent software development team. Apparently they don't.

 

[Bus Driver]

I used to be more bothered by the wind noise coming from above the driver’s window, than the software tech glitches. Now, neither bother me.

Going on three years and 58,000 miles I still have some wind noise, the tech still glitches out, but so what? I love driving my Air GT too much to even think about giving it up.

Sorry, I’m not helpful at all.

 

[Cosmo Cruz]

Took delivery Sept. 2022. Software and tech totally robust: I have no issues.

To the three folk who come here to tell us about their perfect previous cars ...

if they were perfect, why change?

 

[tarator]

Took delivery Sept. 2022. Software and tech totally robust: I have no issues.

To the three folk who come here to tell us about their perfect previous cars ...

if they were perfect, why change?

You know that a car is not just the software, right?

 

[hmp10]

- car play just sucks ass. The sound already is shit and then interrupted by my phone sounds.

How well did it work in your Tesla? Oh, wait . . .

- car kinks - I’ve had instance where the car won’t start. I have my key and phone, it won’t recognize. Sometimes the car will when wt eating stays my door is open? Its
lt, open and close and still not working. If I go to park then try to go back, n nothing. Is trading the power to go or shift to drive. I literally have to sit and wait. And trying all sorts of different movements to get the car to recognize it needs to move.

This sounds very much like the problems we had intermittently with the 2021 Model S Plaid we sold a couple of months ago. It would periodically go through stretches of several days when the car would not recognize the mobile key or the key fob. The only way to get into the car would be the key card. Even then, about half the time the car would not start until we rubbed the key card over the phone charge pad. The problem came and went the entire three and a half years we owned the car.

And the automatic gear selection feature for forward and reverse never worked reliably.

I could go on . . . but I just don't take seriously these claims that Tesla software is perfect.

Whatever software problems Lucid has -- and they are certainly there -- I'd still take the room, comfort, ride compliance, more precise handling, luxury materials, interior quietness, and structural solidity of our Air over a Tesla any day of the week (and we've owned Teslas since 2015).

 

[Cosmo Cruz]

You know that a car is not just the software, right?

Agreed. I don't need no stickin' software to enjoy a good driver's car = the car stands on it's own.
Software is like an ashtray = I really don't notice or care. It's not even a consideration when car shopping.

Perhaps if you had cut your teeth on one of the English sport cars = the kind you can't get at all wet ( all of them ). Those who know, know.

software smoshware.
coding has nothing to do with it. electricity goes when and where it wants.
= this is the wisdom of the British sport car enthusiast.

" ... but when it was good it was marvelous!"

 

[kort6776]

yawn.

 

[tarator]

Agreed. I don't need no stickin' software to enjoy a good driver's car = the car stands on it's own.
Software is like an ashtray = I really don't notice or care. It's not even a consideration when car shopping.

Sure, but you should also allow for people have other priorities and complain about things THEY don't like. And, let's admit it, Lucid doesn't know how to write good and reliable software. That's a fact.

 

[hmp10]

And, let's admit it, Lucid doesn't know how to write good and reliable software. That's a fact.

It is not a "fact". It is an absurd generalization.

Our first Tesla was a 2015 Model S P90D -- a car that was produced at about the same point in Tesla's evolution as we are today in Lucid's evolution. And that Model S was plagued with software problems. It required frequent reboots, sensor error codes were legion, functions came and went randomly. And this is not to mention some of the Enhanced Autopilot features for which I paid but that were later removed as they could not be made to function safely or effectively.

Our 2021 Model S Plaid was considerably improved on the software front, but it was far from flawless. Moreover, it lacked many of the features of Lucid's software: no CarPlay, no way to read a USB music stick (something our 2015 Tesla did), no birds-eye-view display, no dual-view satellite maps, no Dolby Atmos. (A couple of these features finally came to the Tesla, but only long after they appeared in our Air.)

If you just want to trash Lucid, so be it. But doing so with a modicum of real information based on long-term ownership perspective of both brands would make your case a bit more credible.

 

[Bus Driver]

It is not a "fact". It is an absurd generalization.

Our first Tesla was a 2015 Model S P90D -- a car that was produced at about the same point in Tesla's evolution as we are today in Lucid's evolution. And that Model S was plagued with software problems. It required frequent reboots, sensor error codes were legion, functions came and went randomly. And this is not to mention some of the Enhanced Autopilot features for which I paid but that were later removed as they could not be made to function safely or effectively.

Our 2021 Model S Plaid was considerably improved on the software front, but it was far from flawless. Moreover, it lacked many of the features of Lucid's software: no CarPlay, no way to read a USB music stick (something our 2015 Tesla did), no birds-eye-view display, no dual-view satellite maps, no Dolby Atmos. (A couple of these features finally came to the Tesla, but only long after they appeared in our Air.)

If you just want to trash Lucid, so be it. But doing so with a modicum of real information based on long-term ownership perspective of both brands would make your case a bit more credible.

Oh, thank you, sweet Jesus. Someone who can write! @Bunnylebowski too.

 

[DeaneG]

The new version of the phone app, which should already be on your phone, fixed the always-awake issue.
Car software OTA 2.7.0, rolling out now, fixed the delay with shifting into drive or reverse on startup.
After a while you'll figure out how to make the mobile key work for you, or switch to the fob.

 

[tarator]

It is not a "fact". It is an absurd generalization.

It is a fact. Just check how many people have issues when others don't. That demonstrates that the software is unreliable.

And the fact that Tesla had/has bad software doesn't in any way excuse Lucid.

If you just want to trash Lucid, so be it. But doing so with a modicum of real information based on long-term ownership perspective of both brands would make your case a bit more credible.

Since when stating facts is trashing Lucid?

BTW the longer you have a car, the more you get used to its idiosyncrasies and stop noticing them. But they still exist.

 

[Science]

Hi, I’m about two months in to the touring after 6 years of Tesla. I love the way the car drives, handling, blah. BUT wtf is up with the tech? I’m trying to love this car but the software needs a lot of work. I’ve looked through these forums with similar issues and apologize in advance that this is a repeat, but I’m hoping there’s some lucid goddess who will help. My issues are:

- mobile phone key. Mostly doesn’t work and constantly in waking up mode. It’s a fucking teenager. I’ve rebooted, re this and that. So annoying.

- mobile app in general simply doesn’t wake up. I live in a pretty dense city, wifi is not an issue.

- car kinks - I’ve had instance where the car won’t start. I have my key and phone, it won’t recognize. Sometimes the car will when wt eating stays my door is open? Its
lt, open and close and still not working. If I go to park then try to go back, n nothing. Is trading the power to go or shift to drive. I literally have to sit and wait. And trying all sorts of different movements to get the car to recognize it needs to move.

- had the car sleepy desire just go on for 2 minutes. Turned that setting off, I think.

- car play just sucks ass. The sound already is shit and then interrupted by my phone sounds.

I have been in too many situations in less than 2 months where the car is not responding. If this shit continues, I can’t do lucid. These seem like easy software updates so I’m hoping there is a fix. If anyone can enlighten me on these issues, please…

The mobile key issues are probably not easy to fix. Lots of pixels posted here about it. I'm wishing Lucid would issue a definitive statement about it. Right now many of us are reading conflicting anecdotes (that mostly don't work) about supposed workarounds.

 

[hmp10]

Since when stating facts is trashing Lucid?

You were not just "stating facts". In making a categorical asserting that "Lucid doesn't know how to write good and reliable software", you were making a sweeping statement that ignores a wide array of facts relevant to a judgment of a company's software chops.

If you look over some of my early posts, you will see that I found the first ten months of the Air's UX 1.0 software to be a nightmare that brought me almost to the brink of getting rid of an otherwise superb car. But to arrive from that at the conclusion that Lucid doesn't know how to write good and reliable software would be to ignore subsequent developments. Lucid turned the corner with UX 2.0, and the long progeny of updates to that platform have produced an extensive suite of mature software features that work quite well. That is not the sign of a company that cannot write good and reliable software. It is a sign of a company going through the same software development evolution that is the hallmark of every company in the software technology space, including the likes of Microsoft and Apple with their long histories of updates that introduce bugs along with new features and fixes to old features.

Yes, problems remain in certain Lucid features. But if you follow the reviews of EVs from Volvo, VW, Audi, GM, and many other automakers, you'll find the same history of software stumbles and often a worse history of correcting them. Among the most comical examples were the early Audi EVs that gave owners alerts to change the engine oil.

Saying that Lucid software is not perfect is a fact. Saying that they don't know how to write good and reliable software is not.

 

[coug77]

Hi, I’m about two months in to the touring after 6 years of Tesla. I love the way the car drives, handling, blah. BUT wtf is up with the tech? I’m trying to love this car but the software needs a lot of work. I’ve looked through these forums with similar issues and apologize in advance that this is a repeat, but I’m hoping there’s some lucid goddess who will help. My issues are:

- mobile app in general simply doesn’t wake up. I live in a pretty dense city, wifi is not an issue.

I had the same problem with "wake-up" not working with my '25 Touring in my garage, even though wifi connection is great there (router is literally 10' from the Lucid). However, "wake-up" always worked away from home. So I took the Lucid off wifi, left it on bluetooth, and wake-up now works just fine - maybe 15-30 seconds to wake up.

 

[tarator]

Saying that Lucid software is not perfect is a fact. Saying that they don't know how to write good and reliable software is not.

Are you claiming that they know how to write good software but don't? One of the easiest ways to improve on the software is to have procedures for capturing logs and being proactive about catching bugs even before the users notice them. There is nothing even close to what Lucid does.

And let's not even mention how bad they are at communicating.

BTW, according to friends Rivian's software is pretty good. So, not ALL companies go through "growing pains". If I mention to somebody that I can't start driving my car for few minutes if I turn on the AC remotely, I'll get laughed at. But I had to do it for FEW MONTHS because Lucid can't get their ... act together.