Lease Turn in - Excessive Wear and Tear... ?

[Leftlane]

For the sweet sweet interest baby

 

[californiaboy935]

For the sweet sweet interest baby

Tired of the excess wear charges? Just buy the car back! Sweet interest baby!!

 

[dapellegrini]

Never got the call back that I was told I would get. I think that was a week or more ago now.

This morning was only 17 minutes on hold to get the collections agency back on the phone....

They told me to call this number: (888) 995-8243, Option #1. This is Lucid customer care. What a different experience! They answered my call quickly, and were so much more pleasant to deal with. The Lease End Inspection is done by a 3rd party - thus the AutoVinOnline website you get sent to. I told them that I am just looking for Lucid to review the Inspection Report and confirm that they agree with the Excessive Wear and Tear in this case. If they do, I'll pay the bill. If they don't, I'll happily take the credit.

They are opening a case for me, and I am told they will call me back today or tomorrow.

 

[chrisheimerlwide]

Hi all. I was a happy lessee of a 2023 Lucid Air Grand Touring. Great car. I just turned it in last week, after a short 18 month lease. Today I received my lease end bill. Curious what the crowd here thinks of these Lease Turn in fees... I've leased many luxury cars, and this is the first time I have seen what I would call petty / minor wear listed as Excessive Wear and Tear. Perhaps I need to adjust my expectations going forward?

First we have the windshield, which apparently has 3 very small chips from rocks. See three images attached of the "Excessive Wear and Tear" on the windshield. The charge $1,450. I have full glass coverage and if the windshield was truly cracked or damaged my insurance replacement would have been free. I am not sure though that anyone would call this true damage that merits either repair or replacement?

Then there are two photos of what looks like the passenger sun visor - "Left interior Qtr Trim Broken", for $375. I honestly don't even see what they are trying to show in the photos.

Total bill for Excessive Wear and Tear: $1,825.

I've asked for someone from Lucid to call me back and explain these charges to me. When I turned the car in, none of these were pointed out. I was not given an opportunity to remedy them. And honestly. IMO these seem very petty.

I doubt I will have any recourse, other than to pay their bill. I will update this thread with the final outcome once I hear back.

Burned for ov

Hi all. I was a happy lessee of a 2023 Lucid Air Grand Touring. Great car. I just turned it in last week, after a short 18 month lease. Today I received my lease end bill. Curious what the crowd here thinks of these Lease Turn in fees... I've leased many luxury cars, and this is the first time I have seen what I would call petty / minor wear listed as Excessive Wear and Tear. Perhaps I need to adjust my expectations going forward?

First we have the windshield, which apparently has 3 very small chips from rocks. See three images attached of the "Excessive Wear and Tear" on the windshield. The charge $1,450. I have full glass coverage and if the windshield was truly cracked or damaged my insurance replacement would have been free. I am not sure though that anyone would call this true damage that merits either repair or replacement?

Then there are two photos of what looks like the passenger sun visor - "Left interior Qtr Trim Broken", for $375. I honestly don't even see what they are trying to show in the photos.

Total bill for Excessive Wear and Tear: $1,825.

I've asked for someone from Lucid to call me back and explain these charges to me. When I turned the car in, none of these were pointed out. I was not given an opportunity to remedy them. And honestly. IMO these seem very petty.

I doubt I will have any recourse, other than to pay their bill. I will update this thread with the final outcome once I hear back.

Burned for $4K+ months after Volvo return. Since then, I arrange to have assessment before I walk out the door and what they do determines whether I stay with brand and dealer. They’ll say can’t be done, it’s 3rd party, but end doing so as soon as they see how ready I am to go elsewhere. One dealer even agreed to eat my substantial mileage excess and waive all wear and tear charges.

 

[JoshG]

Never got the call back that I was told I would get. I think that was a week or more ago now.

This morning was only 17 minutes on hold to get the collections agency back on the phone....

They told me to call this number: (888) 995-8243, Option #1. This is Lucid customer care. What a different experience! They answered my call quickly, and were so much more pleasant to deal with. The Lease End Inspection is done by a 3rd party - thus the AutoVinOnline website you get sent to. I told them that I am just looking for Lucid to review the Inspection Report and confirm that they agree with the Excessive Wear and Tear in this case. If they do, I'll pay the bill. If they don't, I'll happily take the credit.

They are opening a case for me, and I am told they will call me back today or tomorrow.

Good to hear. Keep us informed.
I’ve returned my leased Air this week as well and am awaiting their assessment. But I documented the car photos and video, inside and out, and it’s perfect. No curb rash, dings, scrapes, or glass issues.
What’s nice is that at turn in the Lucid person at milbrae did a walk around and showed on the turn in paper that there is no damage anywhere. Let’s see if it goes through their third party leasing inspectors as easily.
I’m awaiting deciding on a new Lucid depending on how this lease end process goes.

 

[Tym]

Never got the call back that I was told I would get. I think that was a week or more ago now.

This morning was only 17 minutes on hold to get the collections agency back on the phone....

They told me to call this number: (888) 995-8243, Option #1. This is Lucid customer care. What a different experience! They answered my call quickly, and were so much more pleasant to deal with. The Lease End Inspection is done by a 3rd party - thus the AutoVinOnline website you get sent to. I told them that I am just looking for Lucid to review the Inspection Report and confirm that they agree with the Excessive Wear and Tear in this case. If they do, I'll pay the bill. If they don't, I'll happily take the credit.

They are opening a case for me, and I am told they will call me back today or tomorrow.

Appreciate you keeping us updated. Would love to know what Lucid has to say

 

[hillmb]

I turned in my 18 month lease last month. I was only charged a wear and tear fee for a missing key fob. I reached out to my sales advisor and they were able to find the second key and remove the charge.

I only had about 5k miles on the vehicle, and it was very clean. However I'm sure I had some small chips in the glass like the OP. I was not charged for any glass issues.

What were they going to charge you for the missing key fob before they found it? My lease ends in October and unfortunately I actually have lost one of the fobs...

 

[borski]

What were they going to charge you for the missing key fob before they found it? My lease ends in October and unfortunately I actually have lost one of the fobs...

Fwiw, It is $185 from Lucid Service (or used to be): https://lucidowners.com/threads/anyone-lost-a-fob-yet.3384/post-81035