Lease return excess wear & tear

[Steveinarizona]

I understand the frustration but would look at it as a small victory. It’s hard to not make other peoples problems your problems, but you did get a satisfactory resolution to your case - now others can figure out what to do about their own issues. It beats them telling you to go pound sand.

He got the charge eliminated but NOT what he was seeking so I don't think one can call it a satisfactory resolution. He was looking for an acknowledgement that he never owed the charge as it was normal wear and tear and what he got was a "good will waiver".

 

[valentino]

This makes me sad. For the amount of money we are spending we should be given better customer responses than if we bought a Toyota. I'm glad you at least got the financial part resolved. I get it I hate it when companies don't seem to appreciate you but I think it would be good to look at it this way. Whenever a company settles a class action even though they are clearly at fault, part of the settlement is almost always "they don't admit wrong doing" because lawyers are probably hovering even here looking for lawsuit bits". Don't take it personal. You took a bullet for the rest of us.

I wonder if it would help for the forum to draft a group response. I'm not looking forward to returning my car though I have 2 years to go so hopefully this issue will be history.

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Well, I have an update and official reply from Lucid,