Lease return excess wear & tear

[Steveinarizona]

I understand the frustration but would look at it as a small victory. It’s hard to not make other peoples problems your problems, but you did get a satisfactory resolution to your case - now others can figure out what to do about their own issues. It beats them telling you to go pound sand.

He got the charge eliminated but NOT what he was seeking so I don't think one can call it a satisfactory resolution. He was looking for an acknowledgement that he never owed the charge as it was normal wear and tear and what he got was a "good will waiver".

 

[valentino]

This makes me sad. For the amount of money we are spending we should be given better customer responses than if we bought a Toyota. I'm glad you at least got the financial part resolved. I get it I hate it when companies don't seem to appreciate you but I think it would be good to look at it this way. Whenever a company settles a class action even though they are clearly at fault, part of the settlement is almost always "they don't admit wrong doing" because lawyers are probably hovering even here looking for lawsuit bits". Don't take it personal. You took a bullet for the rest of us.

I wonder if it would help for the forum to draft a group response. I'm not looking forward to returning my car though I have 2 years to go so hopefully this issue will be history.

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Well, I have an update and official reply from Lucid,

 

[fisheral]

New article out from The Drive.

https://www.thedrive.com/news/lucid...glass-chips-on-lease-and-thats-just-the-start

 

[WildRide47]

New article out from The Drive.

https://www.thedrive.com/news/lucid...glass-chips-on-lease-and-thats-just-the-start

In this situation, Lucid appears to be its own worst enemy. It should have nipped this in the bud, before things escalated to the point where this is now circulating in the press.

 

[L-Dude]

I suggest anyone who recently leased a Lucid download the current definitions of normal wear and tear. These documents could change between now and the time you have to turn in your car, and you will want to have a record of normal wear and tear at the time you signed your lease.

 

[Nitemist]

I suggest anyone who recently leased a Lucid download the current definitions of normal wear and tear. These documents could change between now and the time you have to turn in your car, and you will want to have a record of normal wear and tear at the time you signed your lease.

Is this a legitimate concern? Seems like it would be illegal to change the terms/agreement retroactively for those that signed before any changes.

 

[L-Dude]

Is this a legitimate concern? Seems like it would be illegal to change the terms/agreement retroactively for those that signed before any changes.

How would you prove that they had changed their criteria for normal wear and tear if you didn't have a copy of the document that was in effect at the time you signed? I think it is reasonable to assume a company can revise their terms over a period of several years. Lucid's criteria for NW&T three years from now will probably be different than what is in effect today. Hence my recommendation to keep a copy of their NW&T description that was/is in effect when you signed your lease.

 

[valentino]

In this situation, Lucid appears to be its own worst enemy. It should have nipped this in the bud, before things escalated to the point where this is now circulating in the press.

I can't help but think if Rawlinson was still in charge he would have never allowed this to get this far. He seems to have understood the luxury customers.

 

[marqie]

We recognize that some customers have encountered challenges during the lease return process, and we want to assure you that we are actively working to improve this experience, ensuring it reflects the same level of excellence you expect from our vehicles.

Details on returning your leased Lucid, including our excess wear and use guidelines can be found at: https://lucidmotors.com/knowledge/ownership/financial-services/vehicle-lease-end

If you believe any of your lease terminations charges were assessed in error, please call (833) 423-0369 to discuss.

Thank you for your understanding as we continue to improve the overall leasing experience.

 

[liggy]

We recognize that some customers have encountered challenges during the lease return process, and we want to assure you that we are actively working to improve this experience, ensuring it reflects the same level of excellence you expect from our vehicles.

Details on returning your leased Lucid, including our excess wear and use guidelines can be found at: https://lucidmotors.com/knowledge/ownership/financial-services/vehicle-lease-end

If you believe any of your lease terminations charges were assessed in error, please call (833) 423-0369 to discuss.

Thank you for your understanding as we continue to improve the overall leasing experience.

Hi marqie -

As a shareholder and prospective leaseholder I hope you and Team Lucid can make things right for the customers.

Best of luck on your endeavors!

 

[L-Dude]

We recognize that some customers have encountered challenges during the lease return process, and we want to assure you that we are actively working to improve this experience, ensuring it reflects the same level of excellence you expect from our vehicles.

Details on returning your leased Lucid, including our excess wear and use guidelines can be found at: https://lucidmotors.com/knowledge/ownership/financial-services/vehicle-lease-end

If you believe any of your lease terminations charges were assessed in error, please call (833) 423-0369 to discuss.

Thank you for your understanding as we continue to improve the overall leasing experience.

Awesome response!

 

[TriumphToo]

We recognize that some customers have encountered challenges during the lease return process, and we want to assure you that we are actively working to improve this experience, ensuring it reflects the same level of excellence you expect from our vehicles.

Details on returning your leased Lucid, including our excess wear and use guidelines can be found at: https://lucidmotors.com/knowledge/ownership/financial-services/vehicle-lease-end

If you believe any of your lease terminations charges were assessed in error, please call (833) 423-0369 to discuss.

Thank you for your understanding as we continue to improve the overall leasing experience.

Thank you for the clarity and attention to this issue. Can you confirm that LFS/BoA will abide by these guidelines and definitions of wear and tear please?

 

[californiaboy935]

Thank you for the clarity and attention to this issue. Can you confirm that LFS/BoA will abide by these guidelines and definitions of wear and tear please?

Weird question to ask. How would an employee unauthorized to speak for the company (LCS/BofA) be able to bind the corporation to any answer they would give on the forums.

The lessee has signed a contract and the terms would be spelled out in them. Anyways I just think it’s a non-starter question.

Thanks Lucid for working towards a swift resolution to this

 

[TriumphToo]

Weird question to ask. How would an employee unauthorized to speak for the company (LCS/BofA) be able to bind the corporation to any answer they would give on the forums.

The lessee has signed a contract and the terms would be spelled out in them. Anyways I just think it’s a non-starter question.

Thanks Lucid for working towards a swift resolution to this

Not really. The whole issue here is that lease returnees are being hit with charges for items that are not in accordance with Lucid’s guidelines. So what’s the point of Lucid updating / clarifying their guidelines if LFS/BoA are gong to continue ignoring them.

 

[merveille07]

Not really. The whole issue here is that lease returnees are being hit with charges for items that are not in accordance with Lucid’s guidelines. So what’s the point of Lucid updating / clarifying their guidelines if LFS/BoA are gong to continue ignoring them.

They said they are actively working on it; but you want them to give you a final word. If they have a final word, it will be an official release from Lucid.

 

[Batteryman]

I just received my lease return bill. Despite my inspection report showing a total of ~1600 for wear and tear (3 wheels with curb rash and 2 tires), I just received a bill for $2700 for excess wear and tear. I called the number on the invoice and spent AN HOUR on the phone while the (very nice) lady tried to figure out where the additional $1000 in charges came from. She said I had a missing key fob (I didn't, and I have documentation showing I turned in 2 key fobs and 2 keycards) and there was a scratch on the front bumper (which is not shown in the inspection report), and somehow those 2 things totaled $1000 (she couldn't break down the charges beyond that, nor share any additional info about the discrepency). Eventually she said she wasn't sure why there were 2 different reports and she would get back to me "in a couple weeks."

I've leased cars before and it's always gone smoothly at turn in, I just can't imagine how a company can be this disorganized trying to sell cars at this price point.

This should be a question asked during the earnings report on Aug 5th...why are lease returns being handled outside of industry norms for normal wear and tear....giving Lucid a very bad name!

 

[californiaboy935]

This should be a question asked during the earnings report on Aug 5th...why are lease returns being handled outside of industry norms for normal wear and tear....giving Lucid a very bad name!

It’s unfortunate that Lucid decided to put their name on a Bank Of America owned financial services company, but hopefully they can get out of this since it says it is just licensed to Bank of America in the small print.

https://www.creditkarma.com/reviews/auto-loan/single/id/bank-of-america-auto-loans1

 

[Batteryman]

Yes I got access to it yesterday. Too many photos to post it all but pretty much every wheel has a $200 ticket (I think one of those is deserved). Here are a couple examples. View attachment 31167 View attachment 31169View attachment 31171View attachment 31170
The rest are pretty much in the same category. The interior trim repair $200. I cant even tell what is being pointed at.

If you still have one of these you're leasing, take it to a body shop before you return it. On that list, everything passes their excess wear and tear guidelines except the passenger side rear wheel.

This is bogus, all that is NORMAL WEAR AND TEAR.....hey Lucid, fix this now! Listening executives?

 

[Batteryman]

At this point in time it seems the inspection company wants a brand new car returned and with how petty they’re being I don’t think they care about the lease term.

They’re not even following Lucid’s wear and tear standards.

Class action lawsuit time!

 

[Batteryman]

Shameful. Absolutely shameful.

Agree, this is pathetic......we know Lucid employees follow this forum, please tell your executives to fix this or you will lose more customers....this sucks....get rid of BOA for not following industry norms and compensate all those who got screwed!