Lease return excess wear & tear

[Leftlane]

For the sweet sweet interest baby

 

[californiaboy935]

For the sweet sweet interest baby

Tired of the excess wear charges? Just buy the car back! Sweet interest baby!!

 

[dapellegrini]

Never got the call back that I was told I would get. I think that was a week or more ago now.

This morning was only 17 minutes on hold to get the collections agency back on the phone....

They told me to call this number: (888) 995-8243, Option #1. This is Lucid customer care. What a different experience! They answered my call quickly, and were so much more pleasant to deal with. The Lease End Inspection is done by a 3rd party - thus the AutoVinOnline website you get sent to. I told them that I am just looking for Lucid to review the Inspection Report and confirm that they agree with the Excessive Wear and Tear in this case. If they do, I'll pay the bill. If they don't, I'll happily take the credit.

They are opening a case for me, and I am told they will call me back today or tomorrow.

 

[chrisheimerlwide]

Hi all. I was a happy lessee of a 2023 Lucid Air Grand Touring. Great car. I just turned it in last week, after a short 18 month lease. Today I received my lease end bill. Curious what the crowd here thinks of these Lease Turn in fees... I've leased many luxury cars, and this is the first time I have seen what I would call petty / minor wear listed as Excessive Wear and Tear. Perhaps I need to adjust my expectations going forward?

First we have the windshield, which apparently has 3 very small chips from rocks. See three images attached of the "Excessive Wear and Tear" on the windshield. The charge $1,450. I have full glass coverage and if the windshield was truly cracked or damaged my insurance replacement would have been free. I am not sure though that anyone would call this true damage that merits either repair or replacement?

Then there are two photos of what looks like the passenger sun visor - "Left interior Qtr Trim Broken", for $375. I honestly don't even see what they are trying to show in the photos.

Total bill for Excessive Wear and Tear: $1,825.

I've asked for someone from Lucid to call me back and explain these charges to me. When I turned the car in, none of these were pointed out. I was not given an opportunity to remedy them. And honestly. IMO these seem very petty.

I doubt I will have any recourse, other than to pay their bill. I will update this thread with the final outcome once I hear back.

Burned for ov

Hi all. I was a happy lessee of a 2023 Lucid Air Grand Touring. Great car. I just turned it in last week, after a short 18 month lease. Today I received my lease end bill. Curious what the crowd here thinks of these Lease Turn in fees... I've leased many luxury cars, and this is the first time I have seen what I would call petty / minor wear listed as Excessive Wear and Tear. Perhaps I need to adjust my expectations going forward?

First we have the windshield, which apparently has 3 very small chips from rocks. See three images attached of the "Excessive Wear and Tear" on the windshield. The charge $1,450. I have full glass coverage and if the windshield was truly cracked or damaged my insurance replacement would have been free. I am not sure though that anyone would call this true damage that merits either repair or replacement?

Then there are two photos of what looks like the passenger sun visor - "Left interior Qtr Trim Broken", for $375. I honestly don't even see what they are trying to show in the photos.

Total bill for Excessive Wear and Tear: $1,825.

I've asked for someone from Lucid to call me back and explain these charges to me. When I turned the car in, none of these were pointed out. I was not given an opportunity to remedy them. And honestly. IMO these seem very petty.

I doubt I will have any recourse, other than to pay their bill. I will update this thread with the final outcome once I hear back.

Burned for $4K+ months after Volvo return. Since then, I arrange to have assessment before I walk out the door and what they do determines whether I stay with brand and dealer. They’ll say can’t be done, it’s 3rd party, but end doing so as soon as they see how ready I am to go elsewhere. One dealer even agreed to eat my substantial mileage excess and waive all wear and tear charges.

 

[JoshG]

Never got the call back that I was told I would get. I think that was a week or more ago now.

This morning was only 17 minutes on hold to get the collections agency back on the phone....

They told me to call this number: (888) 995-8243, Option #1. This is Lucid customer care. What a different experience! They answered my call quickly, and were so much more pleasant to deal with. The Lease End Inspection is done by a 3rd party - thus the AutoVinOnline website you get sent to. I told them that I am just looking for Lucid to review the Inspection Report and confirm that they agree with the Excessive Wear and Tear in this case. If they do, I'll pay the bill. If they don't, I'll happily take the credit.

They are opening a case for me, and I am told they will call me back today or tomorrow.

Good to hear. Keep us informed.
I’ve returned my leased Air this week as well and am awaiting their assessment. But I documented the car photos and video, inside and out, and it’s perfect. No curb rash, dings, scrapes, or glass issues.
What’s nice is that at turn in the Lucid person at milbrae did a walk around and showed on the turn in paper that there is no damage anywhere. Let’s see if it goes through their third party leasing inspectors as easily.
I’m awaiting deciding on a new Lucid depending on how this lease end process goes.

 

[Tym]

Never got the call back that I was told I would get. I think that was a week or more ago now.

This morning was only 17 minutes on hold to get the collections agency back on the phone....

They told me to call this number: (888) 995-8243, Option #1. This is Lucid customer care. What a different experience! They answered my call quickly, and were so much more pleasant to deal with. The Lease End Inspection is done by a 3rd party - thus the AutoVinOnline website you get sent to. I told them that I am just looking for Lucid to review the Inspection Report and confirm that they agree with the Excessive Wear and Tear in this case. If they do, I'll pay the bill. If they don't, I'll happily take the credit.

They are opening a case for me, and I am told they will call me back today or tomorrow.

Appreciate you keeping us updated. Would love to know what Lucid has to say

 

[hillmb]

I turned in my 18 month lease last month. I was only charged a wear and tear fee for a missing key fob. I reached out to my sales advisor and they were able to find the second key and remove the charge.

I only had about 5k miles on the vehicle, and it was very clean. However I'm sure I had some small chips in the glass like the OP. I was not charged for any glass issues.

What were they going to charge you for the missing key fob before they found it? My lease ends in October and unfortunately I actually have lost one of the fobs...

 

[borski]

What were they going to charge you for the missing key fob before they found it? My lease ends in October and unfortunately I actually have lost one of the fobs...

Fwiw, It is $185 from Lucid Service (or used to be): https://lucidowners.com/threads/anyone-lost-a-fob-yet.3384/post-81035

 

[onexcite]

I returned my Air GT to the Lucid service center a month ago. I recently received a lease termination invoice with a charge of $1,375 for excess wear. However, the link provided on the invoice to review the vehicle condition report doesn't work.
I called to request the report, and they promised to email it to me within 48 hours, but I never received it. I followed up with another call—still no email. I called Lucid customer service again and was transferred to Lucid Financial Services / Bank of America, but after multiple calls, I still haven’t received any email or documentation. I also sent an email to Lucid Customer Care with all the details, but have received no response so far.

At this point, I'm trying to figure out how to get someone from Lucid to take this seriously. Does anyone have suggestions on how to dispute the charge effectively? Is filing a complaint with the BBB worth it, or is it just a waste of time?
We have two more Air lease returns coming up soon, so we want to be better prepared next time for what they're consider excess wear and tear. Unfortunately, Lucid has lost out on three future Gravity leases from our family—and likely more from our friends and business associates based on this experience.

 

[fisheral]

A real shame that Lucid can't get its shit together regarding lease returns.

 

[SkmWA]

I returned my Air GT to the Lucid service center a month ago. I recently received a lease termination invoice with a charge of $1,375 for excess wear. However, the link provided on the invoice to review the vehicle condition report doesn't work.
I called to request the report, and they promised to email it to me within 48 hours, but I never received it. I followed up with another call—still no email. I called Lucid customer service again and was transferred to Lucid Financial Services / Bank of America, but after multiple calls, I still haven’t received any email or documentation. I also sent an email to Lucid Customer Care with all the details, but have received no response so far.

At this point, I'm trying to figure out how to get someone from Lucid to take this seriously. Does anyone have suggestions on how to dispute the charge effectively? Is filing a complaint with the BBB worth it, or is it just a waste of time?
We have two more Air lease returns coming up soon, so we want to be better prepared next time for what they're consider excess wear and tear. Unfortunately, Lucid has lost out on three future Gravity leases from our family—and likely more from our friends and business associates based on this experience.

Wow. I am so glad I signed in here to see if anyone else has had problems at the end of their lease! Based on my experience over the last 2 1/2 mths, at first I thought it was just poor customer service. Then I thought they were just inept. After 10+ calls, I am beginning to think it's more than that. And I realize it's BofA behind the scenes, but they are giving Lucid a REALLY bad name.

I returned my car at the end of a 2 year lease. I drove it for ~7,500 miles (vs 20K mileage limit) and it was in prisitine condition when I returned it. Looked and still smelled new (according to friends who rode in the car as recently as the last month of my lease). Despite returning and receiving a clean signoff from Lucid's service center, and Lucid Motors confirming that the account is closed and the lease transferred back to BofA, I have been getting monthly statements saying I am behind on my payments! After each call, the rep says they are looking into it and will call back in 1 business day. And I never get a call back. Wait for a week and I follow up again. It's happened over 10 times now in the past 2 months.

On Friday, I get a statement saying I will be charged $5,750 for Excess Wear & Tear! After 2 months. With no explanation. And the rep cannot confirm what I am being charged for. The Lucid Service center where I received the car and who did the inspection on return, know nothing about it. For a car that has been used sparingly. No scuffs, let alone a scratch. Not one item malfunctioning. The only blemish on the car is on 1 hub cap, which was caused due to the car's faulty auto-parking software which failed to recognize a standard city curb. $5,750! Like someone else reported, this is either an appraiser that doesn't know what Excessive Wear & Tear means or BofA has practices that are very questionable. And Lucid Financial have still not fixed the monthly payments issue. I was again promised a call back this past Monday. Nothing.

Really sad, because I've enjoyed the car, and Lucid Motors Service center and Customer Service staff have been excellent throughout my lease. I am holding out some hope since the Customer Service Manager I spoke to earlier today has promised to help find someone who can help resolve.

I was in the process of ordering another Lucid, but that is not likely now. If this is the experience that anyone has to go through....

 

[Unmutual]

Stuff like this is exactly why I haven't purchased LCID.

 

[onexcite]

They finally emailed me the screenshots of the report (not an actual PDF of the report). They can't find any blemishes on the car, so they ding me for the tires and wheels:

$200 for 1 left rear wheel 0.1" gouged on the broken wheel cover.
$450 for right front tire worn. Can't really see their reading number. I took photos of each tire when returned, with both front tires at 5/32nd.
$200 for right front wheel gouged 2"
$325 for right rear tire cut 1"
$200 for right rear wheel with 0.1" gouged. This one is beyond ridiculous. ).1 inches gouged on the wheel, so basically they expected your car to return with brand new wheels!!

Do you guys have any experience in dispute with them? Thus is not my first lease, and none of the previous ones got me for any wheels or tires damaged.

 

[HC_79]

They finally emailed me the screenshots of the report (not an actual PDF of the report). They can't find any blemishes on the car, so they ding me for the tires and wheels:

$200 for 1 left rear wheel 0.1" gouged on the broken wheel cover.
$450 for right front tire worn. Can't really see their reading number. I took photos of each tire when returned, with both front tires at 5/32nd.
$200 for right front wheel gouged 2"
$325 for right rear tire cut 1"
$200 for right rear wheel with 0.1" gouged. This one is beyond ridiculous. ).1 inches gouged on the wheel, so basically they expected your car to return with brand new wheels!!

Do you guys have any experience in dispute with them? Thus is not my first lease, and none of the previous ones got me for any wheels or tires damaged.

Wow…. Based on those pics that is extremely petty. It’s like they’re expecting the car to be returned like it never left the showroom floor.

Lucid needs to work with BOA and maybe get them to tone it down a little. Maybe BOA is underwater on all these leases and they’re looking for the tiniest issue to recoup some money back.

 

[californiaboy935]

Wow…. Based on those pics that is extremely petty. It’s like they’re expecting the car to be returned like it never left the showroom floor.

Lucid needs to work with BOA and maybe get them to tone it down a little. Maybe BOA is underwater on all these leases and they’re looking for the tiniest issue to recoup some money back.

Seriously petty. I think it’s BofA (they kinda have that reputation in the auto loan world). I hope lucid can talk some sense into their financial partner.

I’d be worried about people looking up the lease experiences and finding all these threads (and a lack of good experiences).

They have super competitive rates for leases, but if they extract at the end for petty reasons it’ll negate all of that (and as OP alluded too) cost them future lease business.

 

[onexcite]

Wow. I am so glad I signed in here to see if anyone else has had problems at the end of their lease! Based on my experience over the last 2 1/2 mths, at first I thought it was just poor customer service. Then I thought they were just inept. After 10+ calls, I am beginning to think it's more than that. And I realize it's BofA behind the scenes, but they are giving Lucid a REALLY bad name.

I returned my car at the end of a 2 year lease. I drove it for ~7,500 miles (vs 20K mileage limit) and it was in prisitine condition when I returned it. Looked and still smelled new (according to friends who rode in the car as recently as the last month of my lease). Despite returning and receiving a clean signoff from Lucid's service center, and Lucid Motors confirming that the account is closed and the lease transferred back to BofA, I have been getting monthly statements saying I am behind on my payments! After each call, the rep says they are looking into it and will call back in 1 business day. And I never get a call back. Wait for a week and I follow up again. It's happened over 10 times now in the past 2 months.

On Friday, I get a statement saying I will be charged $5,750 for Excess Wear & Tear! After 2 months. With no explanation. And the rep cannot confirm what I am being charged for. The Lucid Service center where I received the car and who did the inspection on return, know nothing about it. For a car that has been used sparingly. No scuffs, let alone a scratch. Not one item malfunctioning. The only blemish on the car is on 1 hub cap, which was caused due to the car's faulty auto-parking software which failed to recognize a standard city curb. $5,750! Like someone else reported, this is either an appraiser that doesn't know what Excessive Wear & Tear means or BofA has practices that are very questionable. And Lucid Financial have still not fixed the monthly payments issue. I was again promised a call back this past Monday. Nothing.

Really sad, because I've enjoyed the car, and Lucid Motors Service center and Customer Service staff have been excellent throughout my lease. I am holding out some hope since the Customer Service Manager I spoke to earlier today has promised to help find someone who can help resolve.

I was in the process of ordering another Lucid, but that is not likely now. If this is the experience that anyone has to go through....

The staff at the Seattle Lucid Service Center are really nice, some of the nicest people I've met. Unfortunately, my Air GT has been nothing but problems. It looks cool, drives fast, and handles well, but it has spent over two months total during 18 months lease in the shop across more than a dozen visits due to various issues—ranging from the powertrain, exterior and interior trim, windshield wipers, hood latches, body alignment to window shades, a navigation screen replacement, and more.

The most frustrating part of ownership is that the key fob or phone key almost never works when you need it most. My brother and sister also leased two other Air Pure models, and they had similar problems, including losing power while driving and needing to be towed.

 

[californiaboy935]

The staff at the Seattle Lucid Service Center are really nice, some of the nicest people I've met. Unfortunately, my Air GT has been nothing but problems. It looks cool, drives fast, and handles well, but it has spent over two months total during 18 months lease in the shop across more than a dozen visits due to various issues—ranging from the powertrain, exterior and interior trim, windshield wipers, hood latches, body alignment to window shades, a navigation screen replacement, and more.

The most frustrating part of ownership is that the key fob or phone key almost never works when you need it most. My brother and sister also leased two other Air Pure models, and they had similar problems, including losing power while driving and needing to be towed.

I haven’t experienced that at all. Have 65k+ miles on my first Oct 2022 Lucid, and the battery and range have been superb. Sorry to hear the key is such an issue for people. I’ve never been locked out of my vehicle or stranded since the OG updates… (originally this was kinda a problem but Lucid fixed it quick).

Sorry you’ve had that experience but I do think that is an outlier, (and maybe not the topic of OP’s thread) and not demonstrative.

I’ll also note “Luxury” vehicles are in the shop more often than Toyotas… so if this is a first luxury vehicle (for anyone not saying poster/OP) that’s probably some of what you’ve been experiencing. It’s a learning curve… but millions of these things aren’t rolling off the line like a Model 3 (and god aren’t you thankful) I cringe that I used to have an S and thought I was “luxury” “much cool”….

 

[californiaboy935]

I haven’t experienced that at all. Have 65k+ miles on my first Oct 2022 Lucid, and the battery and range have been superb. Sorry to hear the key is such an issue for people. I’ve never been locked out of my vehicle or stranded since the OG updates… (originally this was kinda a problem but Lucid fixed it quick).

Sorry you’ve had that experience but I do think that is an outlier, (and maybe not the topic of OP’s thread) and not demonstrative.

I’ll also note “Luxury” vehicles are in the shop more often than Toyotas… so if this is a first luxury vehicle (for anyone not saying poster/OP) that’s probably some of what you’ve been experiencing. It’s a learning curve… but millions of these things aren’t rolling off the line like a Model 3 (and god aren’t you thankful) I cringe that I used to have an S and thought I was “luxury” “much cool”….

View attachment 29863

@Halodde XD imma start driving more…soon… gotta catch up to you.

 

[TahoeMichael]

Good to hear. Keep us informed.
I’ve returned my leased Air this week as well and am awaiting their assessment. But I documented the car photos and video, inside and out, and it’s perfect. No curb rash, dings, scrapes, or glass issues.
What’s nice is that at turn in the Lucid person at milbrae did a walk around and showed on the turn in paper that there is no damage anywhere. Let’s see if it goes through their third party leasing inspectors as easily.
I’m awaiting deciding on a new Lucid depending on how this lease end process goes.

If Lucid personnel certify that the vehicle was undamaged when you hand it over, and the leasing company inspection finds damage, you potentially have a case to argue that the damage was caused after the vehicle was out of your hands, and thus it's not your responsibility. Winning that argument may not be possible without a trip to small claims court, or perhaps arbitration if the lease agreement mandates that.

 

[JGard18]

This is eye opening stuff. My lease is 36 months and 10k miles per year. I’m already at 8,500 miles after 8 months, so I’m on pace to be over. To make matters worse, I just accepted a new job and for the first time in a decade, I’ll have a commute. This commute will add about 8k miles per year to what I already do. I’ve resigned myself to just buying the car outright at or near lease end. Seems like that’s the best bet to avoid crazy fees.

Similarly, my wife’s XC40 lease ends in March 26. Based on residual and current private sale values, I think we’re going to buy it, also. We may only keep it another year but at least we won’t get crazy charges for the scratch on the trunk or the curb rash on two wheels