Lucid store can not process an exchange - even prior to shipping

[ErinTheBlack]

I acknowledge I made an error. The problem I have is that Lucid is remarkably inflexible and follow up is non-existant.

I ordered carpeted mats in error, have been trying to change to all weather as they have not shipped yet. One email and 3 phone calls later:
"Our systems don't allow us to do that. You would have to receive these and return for refund and re-order."
I ordered with a voucher from corporate - "oh, then the one-time-use voucher is lost."

Really?
This is how you run a company in 2024? Especially one largely based on e-commerce.
Oh, a good luck getting a call back from a manager - I am still waiting on "Angus".....

 

[rfc805]

All I can really say is.. Yup, the store is badly run.

 

[drdrspaceman]

The store is HORRIBLY managed... I ordered the mobile charger, range exchange, all weather mats, and canopy sunshade the day that I received my vehicle. They held up shipping everything for 6 weeks because the range exchange was backordered. I called multiple times and they were absolutely unwilling/unable to ship the other items and ship the range exchange later. They also couldn't modify/refund my order because part of it was my charging credit.

Then when everything finally showed up 6 weeks later THEY WERE ALL IN INDIVIDUAL BOXES anyway!!!! How difficult would it have been to ship them separately?

 

[Buffalo Bob]

I have had similar issues with referral points returns. It's really hard to find the correct size on shirts and jackets, so I have returned these items through the established process. They receive the items back just fine, but the points are never refunded. Good luck trying to get that resolved. I ultimately just started giving the clothing away to people I thought might fit them.

I also lost out on all the points for my last qualifying 2024 referral when they congratulated me on getting all eight, and then locked my account for the remainder of the year while the last one was still in 'ordered' (not 'delivered') status. Several calls, texts and emails later, and despite numerous promises to fix this, my account remains locked with only seven deliveries.

At some point, I just gave up and told myself that since I like a car so much, I'll just have to let such matters slide.

 

[rfc805]

Can definitely forgive the fact the system isn't mature enough for them to do the steps easily.

The part that isn't forgivable is they don't care and don't try to care. Just lots of "our policy is..."

Your policy is bad, that's what it is.

 

[Tâm]

Can definitely forgive the fact the system isn't mature enough for them to do the steps easily.

The part that isn't forgivable is they don't care and don't try to care. Just lots of "our policy is..."

Your policy is bad, that's what it is.

In the old days, workers had lots of options for dealing with order errors, like in this case.

Today, I think it's more about how the computer program dictates workers' compliance.

It's up to the leadership to make it right.

 

[Bobby]

I acknowledge I made an error. The problem I have is that Lucid is remarkably inflexible and follow up is non-existant.

I ordered carpeted mats in error, have been trying to change to all weather as they have not shipped yet. One email and 3 phone calls later:
"Our systems don't allow us to do that. You would have to receive these and return for refund and re-order."
I ordered with a voucher from corporate - "oh, then the one-time-use voucher is lost."

Really?
This is how you run a company in 2024? Especially one largely based on e-commerce.
Oh, a good luck getting a call back from a manager - I am still waiting on "Angus".....

I recently had the same exact scenario with Amazon. I ordered some sconces and, the following day. noticed that they had a significant price markdown. Although they had not shipped yet, I could not cancel my order. They would not simply credit me the difference, either. I had to order an additional set of sconces and then wait for the first ones to arrive, then return them.

 

[borski]

I recently had the same exact scenario with Amazon. I ordered some sconces and, the following day. noticed that they had a significant price markdown. Although they had not shipped yet, I could not cancel my order. They would not simply credit me the difference, either. I had to order an additional set of sconces and then wait for the first ones to arrive, then return them.

Yeah, this is sadly not all that uncommon. I have had the very same argument, because it would cost the vendor less money, but some force you through their process.

 

[Tâm]

That's the problem of letting the machine take over humans' decisions, as warned by the 1968 movie "2001: the Space Odyssey."

Boeing 737 Max crashes due to allowing the MCAS to decide to nose down while making it next to impossible for human pilots to nose up manually.

But it's the trend in the industry to let the machine make the decisions rather than let the workers do it.

 

[rfc805]

I recently had the same exact scenario with Amazon. I ordered some sconces and, the following day. noticed that they had a significant price markdown. Although they had not shipped yet, I could not cancel my order. They would not simply credit me the difference, either. I had to order an additional set of sconces and then wait for the first ones to arrive, then return them.

Difference is, Amazon will absolutely make it right at their own cost, and that is their policy. You'll never lose a voucher/credit/etc with them for an exchange/refund. They bend over backwards - half the time in a scenario like this they don't even want me to bother returning the item, or issue you additional credits even.

Now, Amazon Marketplace? Different discussion - but that isn't Amazon.

 

[rking0122]

I acknowledge I made an error. The problem I have is that Lucid is remarkably inflexible and follow up is non-existant.

I ordered carpeted mats in error, have been trying to change to all weather as they have not shipped yet. One email and 3 phone calls later:
"Our systems don't allow us to do that. You would have to receive these and return for refund and re-order."
I ordered with a voucher from corporate - "oh, then the one-time-use voucher is lost."

Really?
This is how you run a company in 2024? Especially one largely based on e-commerce.
Oh, a good luck getting a call back from a manager - I am still waiting on "Angus".....

Best of luck. I’ve also been waiting on a callback from Angus. I don’t think it’s coming.