- Joined
- May 13, 2025
- Messages
- 1
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- Cars
- Lucid Air Grand Touring
We own a 2022 Grand Touring (Sticker Price $140K). Incredible car, until something goes wrong. Support is nothing short of nightmarish. We are currently working through issues with the exterior camera system that went completely dark & no longer works, phone charging pad that also doesn’t work, and temperamental trunk closing struts that rarely work. The Homelink Garage opener is also filled with issues so we just use our clicker….Still one month into the journey & patiently waiting for parts & scheduling service at a third party garage that Lucid contracts. We are extremely concerned at this point…and it gets even more regrettable daily.
Another added frustration came recently while one of Lucid’s mobile service technicians were at our home, attempting to repair our Grand Touring. The technician advised us to take advantage of a new recall/rebate for all weather floor mats.
Considering our original floor mats are pristine, and we do not need to replace them, the technician pointed out the rebate program for reimbursement & floor anchoring that would help prevent our current mats from sliding around the floor.
In turn, we were instructed to order new mats on the website, which costed $307.50, to take advantage of the program. Technician even helped us order the item to ensure we did it correctly.
We received the new floor mats but unfortunately, the mats sold on Licid’s website are only compatible with 2024 models or newer....which doesn't work for our 2022 GT. We literally were told to buy incompatible floor mats that we didn't need in the first place, and they don’t fit nor align.
Upon reaching out to the technician for help - Our technician told us the Website store is a different part of Lucid & he couldn't help fix the issue. He took full responsibility for the miscommunication but said his hands were tied to genuinely help, and we were on our own to battle the website store. In turn, we have been calling every number/department we can, just to get a resolution.
After countless hours across several days since, we got the standard response via email laying out the financial penalties we'd face by trying to return these incompatible floor mats...we must pay for the return label, we will have the original shipping costs of $40 deducted from our reimbursement, and a 15% restocking fee. Super nice people.
After many more hours of calling, and begging for anyone to help us...we finally got some marginal help with a return label & removing the "15% Restocking Fee" but, we are still being charged $40 for the initial shipping.
In turn, we returned the mats which were received by Lucid, according to FedEx tracking. So now Lucid has the floor mats in hand BUT, We haven’t received any confirmation nor reimbursement for the return, so we went back to calling into the Website store again - just to get a run around that no one can help us, no managers nor supervisors are available, and someone will call us back....which never happens.
All over some FLOOR MATS we didn't need in the first place....
Would love our $$ back. Would love reassurance that Lucid isn't fraudulent. Would love to see anyone at Lucid resolve a simple issue, admit a silly error, and make things right…oh, and we’re still struggling to get an assortment of issues fixed with the car.
If you’re looking to buy a Lucid, don’t. If you need service or support, it’s an awfulexperience that will drain your time and $$….& the Lucid team truly does not seem to care whatsoever. Run away.
Another added frustration came recently while one of Lucid’s mobile service technicians were at our home, attempting to repair our Grand Touring. The technician advised us to take advantage of a new recall/rebate for all weather floor mats.
Considering our original floor mats are pristine, and we do not need to replace them, the technician pointed out the rebate program for reimbursement & floor anchoring that would help prevent our current mats from sliding around the floor.
In turn, we were instructed to order new mats on the website, which costed $307.50, to take advantage of the program. Technician even helped us order the item to ensure we did it correctly.
We received the new floor mats but unfortunately, the mats sold on Licid’s website are only compatible with 2024 models or newer....which doesn't work for our 2022 GT. We literally were told to buy incompatible floor mats that we didn't need in the first place, and they don’t fit nor align.
Upon reaching out to the technician for help - Our technician told us the Website store is a different part of Lucid & he couldn't help fix the issue. He took full responsibility for the miscommunication but said his hands were tied to genuinely help, and we were on our own to battle the website store. In turn, we have been calling every number/department we can, just to get a resolution.
After countless hours across several days since, we got the standard response via email laying out the financial penalties we'd face by trying to return these incompatible floor mats...we must pay for the return label, we will have the original shipping costs of $40 deducted from our reimbursement, and a 15% restocking fee. Super nice people.
After many more hours of calling, and begging for anyone to help us...we finally got some marginal help with a return label & removing the "15% Restocking Fee" but, we are still being charged $40 for the initial shipping.
In turn, we returned the mats which were received by Lucid, according to FedEx tracking. So now Lucid has the floor mats in hand BUT, We haven’t received any confirmation nor reimbursement for the return, so we went back to calling into the Website store again - just to get a run around that no one can help us, no managers nor supervisors are available, and someone will call us back....which never happens.
All over some FLOOR MATS we didn't need in the first place....
Would love our $$ back. Would love reassurance that Lucid isn't fraudulent. Would love to see anyone at Lucid resolve a simple issue, admit a silly error, and make things right…oh, and we’re still struggling to get an assortment of issues fixed with the car.
If you’re looking to buy a Lucid, don’t. If you need service or support, it’s an awfulexperience that will drain your time and $$….& the Lucid team truly does not seem to care whatsoever. Run away.
