Floormat Replacement Issues

I am genuinely baffled, trying to figure out how a minor hiccup with a car mat, a glorified piece of rubber, somehow transforms into a full blown, DEFCON 1, "this company eats babies and kicks puppies" style public service announcement. Honestly...Lucid? A fraudulent company that you shouldn't buy a car from? Because...of a floor mat purchase problem?!

Personally, when a company makes a tiny oopsie, I try this ancient, forgotten technique called "using my words" with them. And generally, if you can wrap your head around this, the problem just... vanishes. Astonishing, I know.

Certainly makes trusting the process & work ongoing to fix the assortment of issues on our GT as well….guess we need to become technicians & start scouring best practices to validate/confirm each micro strategy for this repair.

Oh, of course. Perfect sense. The floor mat's a bit dodgy, so clearly the only rational path forward isn't just to, say, be a little insistent about getting your forty bucks, but to immediately abandon all faith in organized society and enroll in night school for quantum automotive engineering and advanced corporate espionage. Flawless.

Nobody's saying it wasn't annoying or that it didn't happen.

But this breathtaking, Evel Knievel leap from "this specific return is a bit of a pain" to "therefore, reality itself is a sham and I must now build a pillow fort of distrust and live on a diet of suspicion".... well, that's less about the company and more about someone whose coping mechanisms seem to have been designed by a particularly anxious squirrel. It’s the kind of meltdown you’d expect if you told a toddler their imaginary friend wasn't invited to the birthday party.

I keep trying to give this place another chance, hoping it’s evolved beyond being a support group for people whose biggest life trauma is a slightly inconvenient return. Then I see a performance like this, and it’s a firm "nope." Still the same old song and dance, just with more expensive toys. Frankly, the moderators who sift through this daily avalanche of nonsense deserve combat pay and a lifetime supply of aspirin.
 
Most of the local Lucid studios would happily apply a promo code specific to the OP to a future buyer, earning both parties discounts. I got my $1200 worth of accessories that way, helping 3 future buyers also in the process.
 
I had a similar issue with my mat. The service technician threw out my mat and told me that I would automatically get a refund. A few months later, the NEW service technician told me that I had to send in the mat and is unsure why the technician who no longer works at lucid told me otherwise. Bottom line, there is nothing he can do for me, and his manager would say the same thing. Lucid doesn't care about its customers. They don't properly address problems. I am not surprised by your experience.
 
Back
Top