- Joined
- Aug 17, 2022
- Messages
- 1,742
- Reaction score
- 1,669
- Location
- Harrisburg, PA
- Cars
- Touring ZR/SC/21/SSP/DDP
- Referral Code
- 2BFU7LV3
At the grand reopening event this morning at KOP, I had the service team process the recall of the All Season Weather Mats. The process was pretty simple. There is no replacement of the mats or installation of the anchor posts at this time. Zac said they are working on a fix for this for our cars manufacturered without the anchor posts but for now, we're only getting a full refund.
Service will retrieve your driver's side mat ONLY and you have to authorize the destruction of your mat (mine was cut in two pieces and labeled.) Once you authorize, service will email you your docusign. After that a refund will be issued to you. Since Lucid has my banking information on file, they couldn't tell me today whether my refund would be sent via check or ACH. Someone is supposed to call me next week with an answer.
Finally, they said the refund should take about 2 weeks so that likely means at least a month!
Oh, if you purchased your mats with referral points, Lucid is working on a solution for this scenario.
If you have any other questions, please reach out.
~T
Service will retrieve your driver's side mat ONLY and you have to authorize the destruction of your mat (mine was cut in two pieces and labeled.) Once you authorize, service will email you your docusign. After that a refund will be issued to you. Since Lucid has my banking information on file, they couldn't tell me today whether my refund would be sent via check or ACH. Someone is supposed to call me next week with an answer.
Finally, they said the refund should take about 2 weeks so that likely means at least a month!
Oh, if you purchased your mats with referral points, Lucid is working on a solution for this scenario.
If you have any other questions, please reach out.
~T
