Build a paper trail. Send them an email reciting what has happened, what they said, and the fact that the windshield was not tinted. Ask them, nicely, to take another look at it considering that you didn't tint the windshield.Wow, I am so disappointed with Lucid Service Dept.
I received a call from SA, and he told me the left rear door glass regulator malfunction is from window tint, and the warranty won't cover it. Also, the windshield distortion is likely from the tint, too. However, there is no tint on the windshield. Basically, they try to make reasons to void the warranty with a less than a week-old vehicle.
I've never expected this kind of service with this price range vehicle.
Build a paper trail. Send them an email reciting what has happened, what they said, and the fact that the windshield was not tinted. Ask them, nicely, to take another look at it considering that you didn't tint the windshield.
People respond much better when you are nice but build a paper trail just in case.
Sure it's possible. When my car got tinted the window stopped working. The tint shop forgot to plug it back in. They do remove the panel to tint.View attachment 11457
This is text from SA. They made decision before they actually check the vehicle. They haven‘t removed the left rear door trim at that time, and told me that it is confirmed tint causing the malfunction. After I complained, I received txt that the windshield will be covered under warranty and tech still checking rear door regulator issue. SA will contact me tomorrow.
Yes, it is possible but they need to verify it before they tell customer.Sure it's possible. When my car got tinted the window stopped working. The tint shop forgot to plug it back in. They do remove the panel to tint.
Please keep us postedI have similar issue in my Air GT - the windshield glass has a small distortion directly in line-of-sight on the driver side. Once you see it, you cannot NOT see it and it is very annoying / distracting. I just opened a service request - will post the resulting actions as they progress.
Smart decision by Lucid. If owners of Tourings and Pures get AGTs as loaners, they will see what they are missing. Might encourage some to upgrade where they wouldn't have done so otherwise.I dropped off my Air Touring at Torrance, CA service, and the SA told me the windshield needed to be replaced.
They gave me AGT loaner
Is this the double vision or something else?Finally got my Lucid into the NorCal service center. They had the vehicle for 10 days during which time the windshield was replaced and frunk adjusted, all under warranty. It is very nice to no longer see the windshield distortion while driving!