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WHERE ARE YOUR COMPLAINTS

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billy

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I always looked foward to checking in to read all the problems people were having with their gravity software, wondering when and if they would be fixed. lo and behold the new ota came around and now not a peep. so does this mean the gravity is now buyable as a normal modestly bug free car? has it turned that corner? sure hope so.
 
It’s human nature for people to speak up loudly when they have complaints, and far less often when they are satisfied. While the Gravity has experienced software challenges in the past, the most recent update (version 3.3.20) has addressed the majority of those issues. There is certainly more work to be done, and Lucid will need to continue deploying updates, fixes, and enhancements. That said, it’s clear they have turned a corner. Our Gravity has been exceptional.

We are only two weeks into ownership, but everything is functioning flawlessly, and we truly love driving this incredible vehicle.
 
It's not bug free but 3.3.20 has certainly stabalized things.
 
As someone who took deliveries of three Gravity Dream Editions spaced at almost exactly 3-month intervals (June 29, September 29, December 16), I have seen progress both on the hardware and software fronts.

The first car was a nightmare: HUD had to be replaced, rear drive unit failed (on an out-of-state road trip), second-row seats rattled, wheel well trim out of alignment, key fob seldom worked, navigation and GPS systems did not work, Homelink would not geofence, blind spot displays not displaying current images, and pretty much every software gremlin anyone reported here showed up sooner or later in this car. Though some of these problems continue (navigation malfunction, rear seat rattle, no Homelink geofencing, window malfunctions), the range and frequency of software malfunctions has diminished significantly. (This car is still on 3.3.20 as 3.3.22 has not yet been pushed to it.) The steering wheel is to be replaced next week.

The second car was in service for only 8 weeks before it was wrecked. But it was delivered with no apparent hardware issues. Seats did not rattle, trim was well-aligned, all features that Lucid had activated by that point were functioning properly most of the time. It was on software version 3.3.9 at the time it was wrecked, and it was still having some of the software gremlins of the first Gravity, including frequent stray warnings and alerts, failure to hold settings and/or random switching of selected features turning on and off without warnings, etc.

The third Gravity has not yet been driven much, as we did not want it on the road until it was PPF wrapped (which is happening this week). However, it had no apparent hardware or assembly issues. It was put on software version 3.3.22 immediately after delivery, and in the couple of hundred miles we drove it we saw none of the recurrent software gremlins of the other two cars.

My own anecdotal experience suggests that Lucid is making real progress in getting the Gravity up to snuff. At long last, its superb engineering bones are getting a chance to shine free of the shadow of intolerable software issues. But I do regret getting an early one (something that the limited run of the Dream Editions required if you wanted one) that will still be needing a lot of attention for a long while. And, more than that, I regret the avoidable damage Lucid did to its reputation by releasing this car before it was ready.
 
Some of you may remember that when Apple came out with its Apple Maps app, it had a number of serious issues, and the interwebs were all over them. Heads rolled at Apple, and I think a lot of people avoided Apple Maps because of it, and even to this day I suspect there are some old-timers who still think of Apple Maps as buggy, but eventually Apple got the issues addressed, and today I think most people don't actively think of the past. Hopefully, Lucid will do the same and these will be forgotten in the long run.

However, it is true that first impressions matter, and Lucid will have to really step up their game.

Comparatively, anyone here shop/drive a BMW IX? Here's an owner video of the bugs he's encountered, some fixed by OTA, some needing dealer-installed software, and some actual hardware replacements under recalls:

Everything from screens going black to too-low volumes to bad audio quality to no rear-view camera to "complete loss of motor, preventing the vehicle from driving!"
 
I’ve only had the Gravity for three weeks but, so far, only minor glitches with the software, mostly just booting up slowly sometimes. The HUD is my biggest disappointment and I cannot get it low enough to be clear, sharp and out my direct line of sight. Otherwise, I love the car! Definitely a huge improvement over my 2022 AGT when it was first delivered.
 
Smorgasbord said:
Some of you may remember that when Apple came out with its Apple Maps app, it had a number of serious issues, and the interwebs were all over them. Heads rolled at Apple, and I think a lot of people avoided Apple Maps because of it, and even to this day I suspect there are some old-timers who still think of Apple Maps as buggy, but eventually Apple got the issues addressed, and today I think most people don't actively think of the past. Hopefully, Lucid will do the same and these will be forgotten in the long run.

However, it is true that first impressions matter, and Lucid will have to really step up their game.

Comparatively, anyone here shop/drive a BMW IX? Here's an owner video of the bugs he's encountered, some fixed by OTA, some needing dealer-installed software, and some actual hardware replacements under recalls:

Everything from screens going black to too-low volumes to bad audio quality to no rear-view camera to "complete loss of motor, preventing the vehicle from driving!"
Click to expand...
Well, Apple Maps still sucks and is way behind Google and others, even after all this time. Hopefully this won’t end up being the correct analogue to Lucid.
 
Leftlane said:
Well, Apple Maps still sucks and is way behind Google...
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I disagree. It might depend on your location. In California where I live/travel, the 3D and freeway ramp lane guidance are far better, and overall the UI is more intuitive.
But, this isn't the place to discuss that.

Your comment reinforces to me that first impressions matter and Lucid has to get their act together and go beyond.
 
Six weeks in to Gravity ownership for me. 3.3.20 updated about a week into ownership. Since then the big stuff - key fob reliability and car boot up has been pretty rock solid. With me only one occasion of car refusing to open with fob (so never leave home without backup key card for now.) There are still a lot of software glitches that occasionally pop up (and then disappear the next time you drive) and HVAC software and surround cameras at night are horrible for now. There is also the case of various promised features that are not on board yet such as PAAK, augmented reality HUD, CarPlay, Halo/Live View (semi functional but with issues.)
 
Leftlane said:
Well, Apple Maps still sucks and is way behind Google and others, even after all this time. Hopefully this won’t end up being the correct analogue to Lucid.
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But it looks really good! 😊
 
Based on forum posts, software update 3.3.20 definitely seems to have solved most issues for most owners. I'd say they've turned a corner of improvement, but there are some owners, for whom the update did not solve their issues.

My five months (as of tomorrow) of ownership have been very enjoyable. Center console replacement was the only issue needing rectification.
 
Ours is great. Occasional minor software hiccups but really minor. Very happy with it 8k miles in.
 
Well, my wife just reported:
1) On parking, the USS beepers were still going after the car went into Park.
2) Leaving the car, it auto-locked, but coming back an hour or more later the USS beepers were still going and her seat didn't move back from the Entry/Exit position
 
I have an AGT rather than a Gravity, but I think my experience is germane. I came to this site months ago to learn about the car. After doing a lot of research about the strengths and weaknesses of the car, I decided to go ahead and purchase. My experience with the car was exactly what I expected from reading about it here. There were a couple of bugs, which I had expected. But honestly after a couple OTAs, pretty much all of my bugs have been fixed. Iy looks like that may happening with the Gravity too.

Everyone likes to crap all over the software team at Lucid Motors, but they have produced two exceptional EVs, managed to stamp out a whole bunch of probs while adding new capabilities, all while working on the car that is going to save the company (the midsize). I've had experience with several luxury car brands. Lucid is doing pretty darm well. Impressive, actually. JMHO, YMMV.
 
I still get a a lot of "Sensors Blocked" alerts, most often at night. Is that still a regular occurrence for others?
 
Nearly two weeks of ownership of my Gravity with 3.3.20 pre-installed. Key fob has been reliable 100%. Some software glitches, but nothing major, and I have faith that Lucid is focusing on the remaining software bugs. I look forward to every drive.

The HUD could use improvement, but it is useful and I use it 100% of the time. HERE maps has been fine so far; I have not had to pull up Google/Apple maps. The Gravity is quiet enough that I take conference calls using the car’s speakers and mic. Calls have been clear, though I have yet to get direct feedback on microphone pickup (no one has complained). Auto intermittent wipers work fine in the rain, unlike Tesla that still can't dial it in. Range is good. I'm getting 3.11 mi/kWh on my commutes (GDE, 20/21 wheels, 7 seater). My biggest complaint is that the cameras are too dark at night. Usable, but barely.

I’m still betting FSD will come out next year, but I purchased knowing full well that FSD may never come. DDP is good enough today to take the fatigue out of commutes and road trips.

For anyone worried about buying a Gravity (I almost cancelled), I would say the software has improved enough that it should not be a major concern. To those that are willing to deal with the remaining software glitches until future OTA updates, wow, what a fantastic vehicle. I love the Gravity (luxurious road-tripper with great range that can outperform most sports sedans) and have zero regrets.
 
SEA said:
I still get a a lot of "Sensors Blocked" alerts, most often at night. Is that still a regular occurrence for others?
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Yes, all the time, so much that I don't even care anymore, it's just a background noise.
I suspect it's related to fogging under the glass inside the sensor unit as our temps drop quickly at night and we take short drives out of warm garage.
Not sure when and how Lucid will fix this, all I want now is to suppress and silence the annoying messages.
 
electric said:
I suspect it's related to fogging under the glass inside the sensor unit as our temps drop quickly at night and we take short drives out of warm garage.
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I agree. The cause of the sensor blocked warning is fogging and I also get it when it’s cold in morning or evening. It’s not a bug since the sensor is actually blocked. However, I agree we should have the option to turn off the warning since it’s annoying and not necessary.
 
Minimal software issues since ownership on 3.3.9 and 2000 miles.

I do still get some sensor blocked / dream drive limited / auto head light errors from time to time. Often first thing in the morning especially if it has rained. I've always ignored them.

There are still refinements to be made but nothing that has detracted from this amazing vehicle. Would definitely get another Gravity. The driving dynamics are insanely poised and refined, the luxury and comfort are second to none, and the storage/utility of the vehicle is class leading.

9.5/10 experience for me.
 
maxtor10000 said:
I agree. The cause of the sensor blocked warning is fogging and I also get it when it’s cold in morning or evening. It’s not a bug since the sensor is actually blocked. However, I agree we should have the option to turn off the warning since it’s annoying and not necessary.
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It's not a software bug, which is probably worse because Lucid will have to rework some hardware or assembly process to eliminate this issue, and it will cost them dearly.
I suspect there will be a service campaign issued at some point, just like steering wheel replacements they are doing now for affected vehicles.
The best they can do in software in the short run is to suppress warnings to reduce driver distractions.
 
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