Steering Assistance Reduced

[Brown Eyes]

Good morning,

When I attempted to drive my AGT this morning, I had an alert "Steering Assistance Reduced." That was putting it mildly. It was worse than when power steering did not exist. I could not turn the wheels. I am unable to drive the car. When I called Customer Care, I was told the Service Center would call when it was open (tomorrow). Has anyone else seen this "Steering Assistance Reduced" alert? If so, what was the issue? How long did it take to correct the issue? Could it be fixed through troubleshooting or was your Lucid towed to the Service Center?

What did Lucid do, if anything, regarding your inability to use your Lucid? When I asked about an Uber/Lyft, I was told the Service Center may be able to tow me a vehicle tomorrow if my car is towed in or other options may be available. For today, I am without transportation. Previously, Lucid supplied Uber/Lyft rides when my Lucid was unavailable due to service issues. Now, it appears we are left to fend for ourselves.

Thanks,

 

[RM-S8]

Wow, that's the first time I see this.
Regardless, go to Enterprise (or similar) rent the car and Lucid should reimburse you.

 

[joec]

Good morning,

When I attempted to drive my AGT this morning, I had an alert "Steering Assistance Reduced." That was putting it mildly. It was worse than when power steering did not exist. I could not turn the wheels. I am unable to drive the car. When I called Customer Care, I was told the Service Center would call when it was open (tomorrow). Has anyone else seen this "Steering Assistance Reduced" alert? If so, what was the issue? How long did it take to correct the issue? Could it be fixed through troubleshooting or was your Lucid towed to the Service Center?

What did Lucid do, if anything, regarding your inability to use your Lucid? When I asked about an Uber/Lyft, I was told the Service Center may be able to tow me a vehicle tomorrow if my car is towed in or other options may be available. For today, I am without transportation. Previously, Lucid supplied Uber/Lyft rides when my Lucid was unavailable due to service issues. Now, it appears we are left to fend for ourselves.

Thanks,

View attachment 19129

Did you try a logo reset?

I got a weird warning this morning about the emergency collision braking not functioning. I did the reset, and it went away.

This could be something much more serious, like a leak of a fluid of some kind. But it could also be a software glitch. Worth a try, anyway.

 

[Brown Eyes]

Did you try a logo reset?

I got a weird warning this morning about the emergency collision braking not functioning. I did the reset, and it went away.

This could be something much more serious, like a leak of a fluid of some kind. But it could also be a software glitch. Worth a try, anyway.

Good afternoon,

Thank you for the suggestion to reset. My Lucid is driving great now. I checked under the car and nothing seemed to have leaked. I used the turn signal method to reset:

Turn Signal method1: Unlock door, open door, turn on turn signal in either direction, exit car, close door, lock door, walk away far enough for fob/mobile key to not be detected by car and wait for blinker to stop. Car has been reset. Note that the blinker is simply a timer which ensures we don't unlock the car before the reset completes.

Hope this helps someone else. I love this forum.

 

[Bus Driver]

Good afternoon,

Thank you for the suggestion to reset. My Lucid is driving great now. I checked under the car and nothing seemed to have leaked. I used the turn signal method to reset:

Turn Signal method1: Unlock door, open door, turn on turn signal in either direction, exit car, close door, lock door, walk away far enough for fob/mobile key to not be detected by car and wait for blinker to stop. Car has been reset. Note that the blinker is simply a timer which ensures we don't unlock the car before the reset completes.

Hope this helps someone else. I love this forum.

I wish this was all I had needed to do to clear the warning that came up in my car a few weeks ago. My warning was different - “Drive System Warning” - in yellow letters. My car was still driveable but I was advised against doing so. Naturally, like you, this occurred on a a weekend (Saturday), when all Lucid Customer Care could do was pick up the phone and tell us that nothing really could be done until Monday.

Anyway, my story will have a happy ending. My car’s brand new battery arrived last Friday, three days earlier than Lucid Service expected. I expect to have my car back in the middle of next week, rather than at the end of next week, or the following week.

 

[Marty]

Good morning,

When I attempted to drive my AGT this morning, I had an alert "Steering Assistance Reduced." That was putting it mildly. It was worse than when power steering did not exist. I could not turn the wheels. I am unable to drive the car. When I called Customer Care, I was told the Service Center would call when it was open (tomorrow). Has anyone else seen this "Steering Assistance Reduced" alert? If so, what was the issue? How long did it take to correct the issue? Could it be fixed through troubleshooting or was your Lucid towed to the Service Center?

What did Lucid do, if anything, regarding your inability to use your Lucid? When I asked about an Uber/Lyft, I was told the Service Center may be able to tow me a vehicle tomorrow if my car is towed in or other options may be available. For today, I am without transportation. Previously, Lucid supplied Uber/Lyft rides when my Lucid was unavailable due to service issues. Now, it appears we are left to fend for ourselves.

Thanks,

View attachment 19129

I had the same warning the other day, I call Customer Care and we did a soft reboot. We had to wait out side of the car while it rebooted. As soon as I opened the door after the reboot the warning disappeared. It has not happened again.

 

[Gail's Lucid Toy]

Good morning,

When I attempted to drive my AGT this morning, I had an alert "Steering Assistance Reduced." That was putting it mildly. It was worse than when power steering did not exist. I could not turn the wheels. I am unable to drive the car. When I called Customer Care, I was told the Service Center would call when it was open (tomorrow). Has anyone else seen this "Steering Assistance Reduced" alert? If so, what was the issue? How long did it take to correct the issue? Could it be fixed through troubleshooting or was your Lucid towed to the Service Center?

What did Lucid do, if anything, regarding your inability to use your Lucid? When I asked about an Uber/Lyft, I was told the Service Center may be able to tow me a vehicle tomorrow if my car is towed in or other options may be available. For today, I am without transportation. Previously, Lucid supplied Uber/Lyft rides when my Lucid was unavailable due to service issues. Now, it appears we are left to fend for ourselves.

Thanks,

View attachment 19129

I got this same error yesterday. It was very disappointing, as I was about to go on a road trip. I was not able to drive my Lucid since the steering wheel was too hard to rotate. I had to switch to my old car to make the trip. The power steering system decided to work today when I tried the car. I called Customer Support today since I don't trust the reliability of the car. The rep said to "Reset" the system. This is done by simultaneously pressing the BRAKES + "X" (left side steering wheel button) + MICROPHONE ICON button (right side of steering wheel). HOLD this until the system Chimes. Then release everything. The screens go blank and system will reboot and screens should come back on slowly.
The "reset" may be a useful tool for other errors or to avoid getting stranded somewhere by a malfunctioning computer system. It's unfortunate, because the car handles so nice when it is functioning correctly.