“Offline”

[SaratogaLefty]

If they aren't a "Verified Owner" I take what they say with less then a grain of salt.

 

[AirDoll]

It is apparent that you have not had the “offline “experience! And I hope it never happens to you. When the car goes “offline” NOTHING works!!! The car sits there like a dead piece of junk metal!! NONE of the systems are working!! No fob no card no app is functioning!! NOTHING!
Right now I am trying to figure out what my legal recourse is going to be!!! The company takes absolutely no responsibility.
I have also tried contacting the Saudi sovereign wealth fund because I heard they own 60% of Lucid stock!!!
I feel like I have been defrauded by Lucid.

“Defrauded” and “Lucid takes no responsibility “ is a bit dramatic. But please let us know what the Saudi sovereign wealth fund has to say when they reply to you.

 

[Bunnylebowski]

This is unfortunate as the OP probably had a real problem with the car, but went so off the rails over it that it kind of undermines any issue that may have happened. I would have guessed the 12v battery until the car came back online 2hrs later. Also the post is 100% devoid of steps taken to access the vehicle. Yes the car should not do what it did, however here are the ways to wake the car, which literally nobody can tell from the post if they were attempted or not:
-double press the fob
-press in the front or rear door handle for 3 seconds while holding the fob
-replace fob battery and do the above
-if no battery, hold fob above the B pillar camera for a moment
-if no fob, hold the keycard over the B pillar camera for a moment
-if no fob or keycard, use phone mobile key to open the app and unlock the vehicle with the unlock button (won’t work if there’s no connectivity to phone and car so I could see that failing with “offline vehicle).
-call Lucid CS and see if they can remote reboot the vehicle or confirm it’s truly offline.

So all we can gather is that the OP is justifiably frustrated at what happened but also lashing out at us, Lucid, and the Saudis while conveying no meaningful information except that the car was offline, and that it takes longer to get a tow after hours and that the car has to be left at a service center until they open and that there are not loaners instantaneously available to anyone who has a problem after hours.

When someone comes in hot yelling about a problem while providing virtually no specifics about the problem but an avalanche of judgment about the problem, it’s rather difficult to be receptive to that. This has nothing to do with being a Lucid fanboi or troll and everything to do with poor communication.

 

[californiaboy935]

“Defrauded” and “Lucid takes no responsibility “ is a bit dramatic. But please let us know what the Saudi sovereign wealth fund has to say when they reply to you.

I surmise he will be waiting a long time for a reply.

 

[GEWC]

This is unfortunate as the OP probably had a real problem with the car, but went so off the rails over it that it kind of undermines any issue that may have happened. I would have guessed the 12v battery until the car came back online 2hrs later. Also the post is 100% devoid of steps taken to access the vehicle. Yes the car should not do what it did, however here are the ways to wake the car, which literally nobody can tell from the post if they were attempted or not:
-double press the fob
-press in the front or rear door handle for 3 seconds while holding the fob
-replace fob battery and do the above
-if no battery, hold fob above the B pillar camera for a moment
-if no fob, hold the keycard over the B pillar camera for a moment
-if no fob or keycard, use phone mobile key to open the app and unlock the vehicle with the unlock button (won’t work if there’s no connectivity to phone and car so I could see that failing with “offline vehicle).
-call Lucid CS and see if they can remote reboot the vehicle or confirm it’s truly offline.

So all we can gather is that the OP is justifiably frustrated at what happened but also lashing out at us, Lucid, and the Saudis while conveying no meaningful information except that the car was offline, and that it takes longer to get a tow after hours and that the car has to be left at a service center until they open and that there are not loaners instantaneously available to anyone who has a problem after hours.

When someone comes in hot yelling about a problem while providing virtually no specifics about the problem but an avalanche of judgment about the problem, it’s rather difficult to be receptive to that. This has nothing to do with being a Lucid fanboi or troll and everything to do with poor communication.

A very good post, as usual.

While I haven't had this happen in my Lucid, it did happen with my 2013 Model S multiple times and no amount of service could fix it. While I did despise that vehicle with every fiber of my being (for many reasons), I still attempted to find what was wrong with it via service visits and still drove it. I very (im)patiently waited over a year for my Lucid Air to be built so I could get rid of it. Thankfully, it only started happening right before covid, so I didn't drive it too much. Most of my driving is dropping and picking my kids up from school anyway, so I never got out of the car, and the last few months it never happened again.

All this is say, it is likely driveable (a deep sleep fixes many EV issues/glitches), possibly won't happen again, but have the car brought to service and have them check it out.

 

[Haggy]

So sorry to offend your sensibilities with my hyperbole and vitriol!!!

This forum tends to have a pretty good balance. I've seen others where too many people complain about things that are normal, and ones where defenders of the companies seem to think that the companies can do no wrong. Your experience was negative, but inconsistent with what others have experienced. That doesn't mean that what you say happened didn't really happen, but it's also not clear that you tried every option, such as the card keys. It's also fair to say that if you had tried them and it worked, that's not ideal and can legitimately be considered a problem.

The bottom line is that people here will work with you and others to try to help solve problems to the extent possible. As long as you approach it with "here's what happened, so what can I do," things will be fine. That doesn't mean that you can't complain, but it should be productive. There's nothing wrong with pointing out a negative experience and saying that it would be good if Lucid did something or other. But the goal should be to accomplish something.

And if borski tries to bite your head off, I can tell you from experience that he's a pretty good guy who will most likely help you out many times in the future. So don't poke him with a stick.

 

[borski]

When you said that Lucid should make a reliable car or a reliable system or stop selling cars, I said nothing because I have heard it before in this forum.

When you said customer care said very nonchalantly that the car can go offline for any reason at any time, I was doubtful but still gave you the benefit of the doubt.

When you remarked that that you
not looking for sympathy or friendship from anyone, I thought maybe he just has too many friends.

But when you accused @borski of being a professional troll, that is a bridge too far. At best, Borski is an amateur troll, but one who is interested in helping forum members. Since you have made it clear that you went to the trouble of joining this forum just to vent and to be rude to its members, I say good day to you and enjoy your 2008 Prius.
I'm sure the Saudis will be getting back to you soon.

Considering changing my title to “at best, an amateur troll”

 

[californiaboy935]

Considering changing my title to “at best, an amateur troll”

Id miss the Notting Hill reference