- Joined
- Mar 30, 2025
- Messages
- 1
- Reaction score
- 2
- Cars
- Lucid Air Touring
I'm a previous Tesla owner, got my first Lucid (Air Touring) a couple of months ago. Performance, handling, and overall driving experience is great - as expected. However, it's been one issue after another since day one... not acceptable for a $90K/luxury car in my opinion.
I walked up to my car earlier today, parked in my garage, still plugged-in to the Lucid charger from when I came home last night. Sadly, I'm used to door handles not presenting all the time right away but this time there was no response at all despite my phone being in my pocket and key-fob in my hand. Pushing the key-fob button didn't do anything. Lucid app on my phone stuck with "still waking up" spinner. I also tried using the keycard with no luck. The car/computer is completely unresponsive, despite having EV battery fully charged based on charging notifications I received overnight. Very frustrating not being able to leave the house but at the same time lucky this didn't happen while I was out. It's Sunday and Lucid Customer Service is closed. The roadside politely offered to tow it to the nearest Lucid service 80 miles away (dumb decision on my end to get a Lucid before they open a service shop in my town). The tow truck dispatch said they see this problem often, suggested I wait a few hours as it might miraculously solve itself ("these cars sometimes just decide to take a break"). Waiting now until the morning and if no change, I'll be towing it to service, which I already know is backed up and won't be able to work on it for few weeks. I know this because I have an appointment for a different issue scheduled 3 weeks from now, which was the first available appt when I made it 2 weeks ago.
Few days after picking up the car from a Lucid studio, the driver-side rear door handle didn't present when I walked up to it so I tapped it with my finger, which usually does the trick after a short delay (annoying). This time the handle pulled in and remained in that position for a bit then popped out but I was not able to open the door by pulling the handle like usual. I was not able to open that door for several weeks, until Lucid service tech came out and replaced the faulty lock assembly. The handle remained presented the whole time, even while driving. These problems were successfully fixed during 2nd scheduled service appt at my home, after the service tech obtained the necessary replacement parts.
During the same service appt I've reported how the auto unlocking/locking doesn't work well, how random it is. The tech verified that my Lucid app has location permission set to 'always' on my phone and then told me that my key-fob battery needs to be replaced. I said I already did that, replaced with a brand-new Energizer Max battery. The tech suggested it had to be a Panasonic battery for it to work well and replaced it with one of those. As expected, the problem did not go away - the automatic locking/unlocking is just as bad as before battery replacement suggesting the computer has connectivity problems and/or poor signal processing.
A couple of months ago, the day I drove the car off from the Lucid studio, I noticed that certain songs I played caused a rattle in the area behind the passenger-side rear seat. It makes it sound like a poor-quality system in a cheap car. Somewhat different type of rattle can be heard when the sounds system is not on at all. The service tech said he couldn't reproduce it even though he was able to hear it in videos that I took and played for him. For second service tech visit, I found a song that consistently makes the rattle sound, and the tech was able to hear it in person. He identified the rattle was coming from the rear deck/trim panel or parcel shelf. The rattle can be heard by tapping on the outside cross panel above rear windshield. For this to be fixed, I have a tow-out to Lucid service scheduled in 3 weeks as it cannot be completed at my home.
A smaller issue but also annoying... Lucid floor mats are detaching from floor pins and sliding under my feet - I have to realign and push them back onto the floor pins every time I enter/exit the car. All floor mat corners in this car have been curved up since day one.
Issues with media memory/connectivity - my music favorites often disappear for a while then reappear. Sirius satellite radio connectivity issues are frequent in the same locations in which my previous cars never had issues acquiring signal. Bluetooth/Apple car integration is buggy and sometimes doesn't respond or function properly.
I walked up to my car earlier today, parked in my garage, still plugged-in to the Lucid charger from when I came home last night. Sadly, I'm used to door handles not presenting all the time right away but this time there was no response at all despite my phone being in my pocket and key-fob in my hand. Pushing the key-fob button didn't do anything. Lucid app on my phone stuck with "still waking up" spinner. I also tried using the keycard with no luck. The car/computer is completely unresponsive, despite having EV battery fully charged based on charging notifications I received overnight. Very frustrating not being able to leave the house but at the same time lucky this didn't happen while I was out. It's Sunday and Lucid Customer Service is closed. The roadside politely offered to tow it to the nearest Lucid service 80 miles away (dumb decision on my end to get a Lucid before they open a service shop in my town). The tow truck dispatch said they see this problem often, suggested I wait a few hours as it might miraculously solve itself ("these cars sometimes just decide to take a break"). Waiting now until the morning and if no change, I'll be towing it to service, which I already know is backed up and won't be able to work on it for few weeks. I know this because I have an appointment for a different issue scheduled 3 weeks from now, which was the first available appt when I made it 2 weeks ago.
Few days after picking up the car from a Lucid studio, the driver-side rear door handle didn't present when I walked up to it so I tapped it with my finger, which usually does the trick after a short delay (annoying). This time the handle pulled in and remained in that position for a bit then popped out but I was not able to open the door by pulling the handle like usual. I was not able to open that door for several weeks, until Lucid service tech came out and replaced the faulty lock assembly. The handle remained presented the whole time, even while driving. These problems were successfully fixed during 2nd scheduled service appt at my home, after the service tech obtained the necessary replacement parts.
During the same service appt I've reported how the auto unlocking/locking doesn't work well, how random it is. The tech verified that my Lucid app has location permission set to 'always' on my phone and then told me that my key-fob battery needs to be replaced. I said I already did that, replaced with a brand-new Energizer Max battery. The tech suggested it had to be a Panasonic battery for it to work well and replaced it with one of those. As expected, the problem did not go away - the automatic locking/unlocking is just as bad as before battery replacement suggesting the computer has connectivity problems and/or poor signal processing.
A couple of months ago, the day I drove the car off from the Lucid studio, I noticed that certain songs I played caused a rattle in the area behind the passenger-side rear seat. It makes it sound like a poor-quality system in a cheap car. Somewhat different type of rattle can be heard when the sounds system is not on at all. The service tech said he couldn't reproduce it even though he was able to hear it in videos that I took and played for him. For second service tech visit, I found a song that consistently makes the rattle sound, and the tech was able to hear it in person. He identified the rattle was coming from the rear deck/trim panel or parcel shelf. The rattle can be heard by tapping on the outside cross panel above rear windshield. For this to be fixed, I have a tow-out to Lucid service scheduled in 3 weeks as it cannot be completed at my home.
A smaller issue but also annoying... Lucid floor mats are detaching from floor pins and sliding under my feet - I have to realign and push them back onto the floor pins every time I enter/exit the car. All floor mat corners in this car have been curved up since day one.
Issues with media memory/connectivity - my music favorites often disappear for a while then reappear. Sirius satellite radio connectivity issues are frequent in the same locations in which my previous cars never had issues acquiring signal. Bluetooth/Apple car integration is buggy and sometimes doesn't respond or function properly.
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