Proposed OTA Process Change...

[Buffalo Bob]

Here's something that I think would be great... Since Lucid clearly has the ability to send out email 'blasts', I suggest that they consider sending two blasts with each OTA update.

On the day an update is released, they send out a blast with a note akin to the following: "Lucid is pleased to announce that we have just begun the roll out of OTA X.Y.Z. We expect that it will take us approximately ZZ days to complete this roll out. Lucid will send out another email when we believe the roll out is complete. If you have not received the update upon receipt of that completion email, please contact customer service."

If any given OTA only applies to certain vehicles and/or certain countries, this should be noted in the email. (If possible, the email blast might even be limited to only those who need it.) Lucid may or may not also elect to state details on what changes the OTA update includes, and any hardware change requirement, as was the unusual case in the last roll out.

Wouldn't this easily save a ton of angst for those people who are wondering where their OTA update is, and whether or not they have not received it due to some sort of distribution problem? Just imagine how many fewer calls customer service would have to deal with if people categorically knew that they were still in the queue. (BTW, if they did not even receive the initial email, they would know there was a problem early on.)

I can't see a downside to this...

 

[ken43]

Here's something that I think would be great... Since Lucid clearly has the ability to send out email 'blasts', I suggest that they consider sending two blasts with each OTA update.

On the day an update is released, they send out a blast with a note akin to the following: "Lucid is pleased to announce that we have just begun the roll out of OTA X.Y.Z. We expect that it will take us approximately ZZ days to complete this roll out. Lucid will send out another email when we believe the roll out is complete. If you have not received the update upon receipt of that completion email, please contact customer service."

If any given OTA only applies to certain vehicles and/or certain countries, this should be noted in the email. (If possible, the email blast might even be limited to only those who need it.) Lucid may or may not also elect to state details on what changes the OTA update includes, and any hardware change requirement, as was the unusual case in the last roll out.

Wouldn't this easily save a ton of angst for those people who are wondering where their OTA update is, and whether or not they have not received it due to some sort of distribution problem? Just imagine how many fewer calls customer service would have to deal with if people categorically knew that they were still in the queue. (BTW, if they did not even receive the initial email, they would know there was a problem early on.)

I can't see a downside to this...

I like your idea

 

[Buffalo Bob]

Three hours in, and only three indications of support for the initial note (2 positive Emojis and one reply). Given that assorted complaints get hundreds of responses, I guess this must NOT be viewed as a good idea after all.

 

[Andretex]

Or it means its the middle of a work day and most of us are working and not checking the forums.

 

[Buffalo Bob]

Or it means its the middle of a work day and most of us are working and not checking the forums.

Yeah... but I neglected to mention the 10% view to response ratio. Hardly a mandate based on that!