Play Dolby Atmos tracks in Surreal Sound Pro

[LuHart]

I am new to Tidal and Atmos — I got a 2 month trial when I purchased my AGT. The Tidal app native in the Lucid doesn’t seem to allow “searching” for a song or artist, like Spotify or Apple Music.

What am I missing?

 

[julianevjourney]

You’re not missing anything. The Tidal app in the car is not very good at all. I use the mobile or desktop app to put together playlists or add albums and tracks to my collection. Then in the car they can easily be accessed. I think most people do something similar.

 

[borski]

You’re not missing anything. The Tidal app in the car is not very good at all. I use the mobile or desktop app to put together playlists or add albums and tracks to my collection. Then in the car they can easily be accessed. I think most people do something similar.

Yup. The music is great. The UX sucks.

Blame Tidal. It’s their app. Please email them to fix it. I have.

 

[LuHart]

Yup. The music is great. The UX sucks.

Blame Tidal. It’s their app. Please email them to fix it. I have.

Thanks for the info. Yup, I emailed them. After about 10 emails back and forth explaining the issue and sending pictures of the screen, they told me that Lucid maintains the app and Tidal has nothing to do with it Lucid service hasn’t responded to my email.

 

[borski]

Thanks for the info. Yup, I emailed them. After about 10 emails back and forth explaining the issue and sending pictures of the screen, they told me that Lucid maintains the app and Tidal has nothing to do with it Lucid service hasn’t responded to my email.

That isn’t true. Tidal writes the app and Lucid pushes it, as far as I know. The other indicator of this is the settings look like standard Tidal settings for Android.

 

[LuHart]

My question was raised to the highest level tech group (or so they said) at Tidal. Their response was clear — contact Lucid as they maintain the app

 

[LuHart]

My question was raised to the highest level tech group (or so they said) at Tidal. Their response was clear — contact Lucid as they maintain the app

Here’s the response from Tidal

Your request (2186847) has been updated. To add additional comments, reply to this email.

Diego M. (TIDAL) Nov 18, 2024, 6:47 AM EST Hi Doug, Thank you for your patience. This is the TIDAL Technical Support Team getting in touch. Upon review of this matter with our Higher Support Team, we would like to confirm the following: You will have to contact Lucid Support about this matter as they manage the TIDAL app integration in their cars. We appreciate your understanding. Best Regards, Diego TIDAL Support

 

[LuHart]