That's good and bad but really good. Sounds like they pinpointed your issue to the module responsible for LTE reception which will hopefully fix your Alexa issues. Glad it's moving along.No. And today, for the first time since the mobile techs flushed and replaced the computer coolant, the Pilot Screen froze again. Also, Alexa, as usual, was declining to call up any music. Although I was in a strong cell signal area, the car was showing zero signal strength.
I pulled into a grocery store parking lot to take this picture. You can see that the car was not displaying any cell phone or WiFi signal at all. It's a bit fuzzy, but that slender line just to the left of the oak tree is the cell phone tower I was looking at from the car. Lucid uses AT&T, and that tower transmits an AT&T signal.
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I called Lucid Customer Service, and they told me to attempt a soft reset. I did, and nothing corrected. So we did a second soft reset. At that point the Pilot Screen unfroze, and the car was displaying four bars of cell phone strength (as it should, given it was parked right in front of the tower).
Lucid has decided a computer module needs to be replaced, but it is not a mobile repair. When the part arrives, the car is going to have to be transported over to the east coast of Florida.
How are they planning on transferring it and getting it to the repair shop? (How far away is the shop?)
They've offered me loaners, I declined, but it from a rental agency as they don't have cars to loan now.Glad to see they've finally determined this is a hardware issue.
You might not need one, but I wonder whether they'll offer you a loaner...and would that car be a Lucid, or something else?
That's the concern I've had and expressed before, especially living in the N.Y. area where there's absolutely nothing in terms of service centers. Perhaps by the time the Pure arrives, Lucid will have shaken out things in the NE when it comes to service centers. I can't imagine that in such a densely populated area they wouldn't have a service facility.The Service Center is in Riviera Beach 147 miles away on the other side of the state (about a 3-hour drive). The mobile tech (who is based on our side of the state) said that the Service Center would call me to discuss transport arrangements once they knew more about when the part would become available. He wasn't sure how they would do it.
If they can do the work in 2-3 hours, I might consider driving the car over and back myself, as I haven't yet taken it beyond Naples. I'd like to take a highway trip in it to check out real-world range, and driving it back would give me a chance to see if the repair addresses connectivity issues that might arise in the Florida hinterlands.
Chargeport door closing when something was plugged in.Open question to all DE owner's who have received their cars and have contributed to or experienced the software functionality shortcomings noted throughout this forum:
Have you experienced fixes via OTA downloads? If so, can you please list the fixes briefly? No need to describe the unfixed stuff, unless you want to revisit your pain!