OTA 1.2.21

[groundhog]

Downloading .21 now and .20 this morning. Wow, a 2fer.

 

[LRSIII]

Mine actually went to 99% and stayed there for a while and then completed.

Yeah, I had that happen to me when I installed 1.2.20 today. First time I've seen a percentage figure above 50%!!

 

[martinmeyer]

Has anyone here not gotten the update to 1.2.21 yet? My car had an issue updating to 1.2.20 and it had to be resent. I’m wondering if my updates may have gotten stuck after that. I am trying to decide if it’s time to text customer service to ask for help.

 

[bhramabull]

Has anyone here not gotten the update to 1.2.21 yet? My car had an issue updating to 1.2.20 and it had to be resent. I’m wondering if my updates may have gotten stuck after that. I am trying to decide if it’s time to text customer service to ask for help.

me

 

[Bobby]

Has anyone here not gotten the update to 1.2.21 yet? My car had an issue updating to 1.2.20 and it had to be resent. I’m wondering if my updates may have gotten stuck after that. I am trying to decide if it’s time to text customer service to ask for help.

I had to text customer service and request it. I had it like 2 min. later.

 

[bhramabull]

I had to text customer service and request it. I had it like 2 min. later.

what's their number ?

 

[hydbob]

what's their number ?

 

[Bobby]

what's their number ?

I texted them at (888) 995-8243. They are a pleasure to deal with.

 

[bhramabull]

I texted them at (888) 995-8243. They are a pleasure to deal with.

I wonder how soon do they text back @Bobby . It's been a few minutes now!

 

[Bus Driver]

I wonder how soon do they text back @Bobby . It's been a few minutes now!

During business hours, give it about an hour. Outside business hours, I don’t know. Could be longer, or you might have to wait until the following day.

 

[windscar911]

I texted them at (888) 995-8243. They are a pleasure to deal with.

Seriously, it's not just good customer support for a car brand, it's amazing for almost any product I've purchased.

 

[borski]

I wonder how soon do they text back @Bobby . It's been a few minutes now!

They usually try to respond with an SLA of 2 hours.

 

[SDHacker]

Has anyone here not gotten the update to 1.2.21 yet? My car had an issue updating to 1.2.20 and it had to be resent. I’m wondering if my updates may have gotten stuck after that. I am trying to decide if it’s time to text customer service to ask for help.

When I picked up my car, it was on 1.2.19 but the update for 1.2.20 showed available on the pilot panel so the service center installed it while paperwork was completed. Then nothing for 2 weeks so I emailed customer care on Sunday evening and I had the 1.2.21 update an hour later (they emailed within 30 minutes that the update team was sending me the update). Honestly, since it was Sunday evening, I was expecting it wouldn't get handled until Monday.