And this is it.
It frustrates me when I read "Yeah it was a terrible buying experience, but you'll forget it after you take ownership of the car" and similar comments.
Of course I love my AGT (more than any other car I've owned), but it's not just about the driving experience. Excellent customer service simply has to be an integral part of the ownership experience of this car (and any at this price point but particularly new entrants) or the company won't survive.
Sadly, the company still hasn't sorted it.
I had similar disastrous experiences with the financing and delivery process last summer but unlike others, I still haven't forgotten about it.
Why? Because I'm reminded whenever I have to deal with their customer service, which has been equally unsatisfying.
It's the best car, but the customer service sucks.
Both can be true.
Sorry to hear about your experience.