Mobile charging problem

[Viking]

I've had pure for over 1 year. Recently my mobile charging is turning itself off without being anywhere near the charge limit. When I go into the mobile app it seems to restart charging again for 20-30 minutes before turning off again. Anyone have this issue?

 

[hydbob]

is the plug hot when it stops?

 

[Viking]

No, plug is not hot. Charging lights next to plug are off.

 

[Bobby]

I've had pure for over 1 year. Recently my mobile charging is turning itself off without being anywhere near the charge limit. When I go into the mobile app it seems to restart charging again for 20-30 minutes before turning off again. Anyone have this issue?

Often times, the problem is the installation of your system itself. You should check the breaker and the wiring to make sure it is up to spec. Which charger are you using, the one that came at the car? What type of outlet is on the wall? Best to include pictures so people here can try to help you.

 

[Viking]

Often times, the problem is the installation of your system itself. You should check the breaker and the wiring to make sure it is up to spec. Which charger are you using, the one that came at the car? What type of outlet is on the wall? Best to include pictures so people here can try to help you.

The system has been working fine for the last year. I don't think it is the breaker because once it trips I would need to manually turn it back on. I'm using a NEMA 14-50 plug installed by an electrician. I'm using the Mobile Charger provided by Lucid. When I check the status on the mobile app is first says "Cable Connected", with the stop charging and set limit buttons grayed out. Then after a few seconds it says it is "Preparing to Charge", then a few seconds later it says "Charging". No interaction from me. I'm wondering if it is an app issue? The app reports 9 kW when charging, which I believe is correct. Or perhaps a charger issue that thinks it is over heating?

 

[Bobby]

The system has been working fine for the last year. I don't think it is the breaker because once it trips I would need to manually turn it back on. I'm using a NEMA 14-50 plug installed by an electrician. When I check the status on the mobile app is first says "Cable Connected", with the stop charging and set limit buttons grayed out. Then after a few seconds it says it has "Preparing to Charge", then a few seconds later it says "Charging". No interaction from me. I'm wondering if it is an app issue?

Well, it seems the best way to rule it out would be to try the same charger at somebody else's home who also has a 14–50 outlet.

 

[borski]

The system has been working fine for the last year. I don't think it is the breaker because once it trips I would need to manually turn it back on. I'm using a NEMA 14-50 plug installed by an electrician. I'm using the Mobile Charger provided by Lucid. When I check the status on the mobile app is first says "Cable Connected", with the stop charging and set limit buttons grayed out. Then after a few seconds it says it is "Preparing to Charge", then a few seconds later it says "Charging". No interaction from me. I'm wondering if it is an app issue? The app reports 9 kW when charging, which I believe is correct. Or perhaps a charger issue that thinks it is over heating?

Can you take a picture of the 14-50 receptacle? I would bet dollars to donuts it is a cheapo Leviton from Home Depot and that that is your problem.

If that’s the case, call your electrician, tell him you need a commercial 14-50 plug because this is an EV, not a dryer, and make him swap it.

The cheapo Leviton (or similar) has a very high risk of burning your house down. If that’s what you’re using, the Air is preventing that from happening.

(And that it worked fine for a year and now doesn’t is exactly the scenario that indicates it’s an inadequate receptacle; the wires and lugs can loosen over time due to thermal expansion/contraction, etc.)

 

[Viking]

Here it is

 

[borski]

Here it is
View attachment 25427

Sorry, I meant - can you flip off the breaker, unscrew those four screws, and take a picture of the receptacle without the faceplate? You’re basically trying to see if it looks like:

If so, you’ve got the wrong receptacle installed. Leviton appears to make a heavy duty EV-rated one now that has a little car icon on it:

Or you can get a commercial/industrial one from Bryant or Hubbell:

Merry Xmas!

 

[Balin]

I had a similar problem develop over time and discovered it was related to the quality (or lack) of contact between the charger cable prongs (male part) and 14-50 receptacle. I believe some light corrosion developed and affected the contact quality; a few forceful plugins and removals of the cable cleared the problem.

 

[larrycpa]

Sorry, I meant - can you flip off the breaker, unscrew those four screws, and take a picture of the receptacle without the faceplate? You’re basically trying to see if it looks like:
View attachment 25428
If so, you’ve got the wrong receptacle installed. Leviton appears to make a heavy duty EV-rated one now that has a little car icon on it:
View attachment 25429
Or you can get a commercial/industrial one from Bryant or Hubbell:
View attachment 25430

Merry Xmas!

Thanks for this. My Chargepoint charger died, and I thought I would replace it with an outlet since I have the Lucid Cable, so knowing that he specs will help. Besides a cover and a GFI anything special for an outdoor install?

 

[tonybot]

Here it is
View attachment 25427

Can’t confirm without the faceplate off but it does look like a cheaper version from big box stores most suitable for dryers versus constant high draw for EV charging. @Viking have you noticed your Lucid charger blinking red when charging stops? You will see it if you happen to see it pretty close to when it stopped charging.

 

[DeaneG]

Thanks for this. My Chargepoint charger died, and I thought I would replace it with an outlet since I have the Lucid Cable, so knowing that he specs will help. Besides a cover and a GFI anything special for an outdoor install?

You can't use a GFCI to supply an EV charging station, so you can't use a 14-50 receptacle outdoors. You'd have to replace the Chargepoint with another hardwired, outdoor-rated unit, from Chargepoint or some other company.

 

[DeaneG]

Here it is

Agreeing with @tonybot - you can tell from the relatively small diameter of the round plastic face that it's not a heavy-duty industrial/EV-rated receptacle.

Light-duty 14-50 receptacles have a 2.1 inch diameter face, nearly the same width as the distance between the visible cover plate screws above it. Industrial/EV 14-50 receptacles have a 2.4 inch diameter face, noticeably wider than the mounting screw spacing.

Even it it's not the problem today, if your receptacle has a 2.1-inch face, it needs to be replaced ASAP with the right type of 14-50R and a matching cover plate.

 

[DeaneG]

But I think there's a pretty good chance your receptacle is the problem.

 

[larrycpa]

You can't use a GFCI to supply an EV charging station, so you can't use a 14-50 receptacle outdoors. You'd have to replace the Chargepoint with another hardwired, outdoor-rated unit, from Chargepoint or some other company.

Thanks. Took some alcohol, Q-tips and a straw brush. Cleaned a lot of grime from the plug. Reset circuit breaker and it now seems to work. Hopefully not just St a one time fix.

 

[DeaneG]

Thanks. Took some alcohol, Q-tips and a straw brush. Cleaned a lot of grime from the plug. Reset circuit breaker and it now seems to work. Hopefully not just St a one time fix.

Could be that you could get a replacement cable for it from Chargepoint if needed. If your unit is the Home Flex, it's pretty easy to replace the cable.

 

[Viking]

Agreeing with @tonybot - you can tell from the relatively small diameter of the round plastic face that it's not a heavy-duty industrial/EV-rated receptacle.

Light-duty 14-50 receptacles have a 2.1 inch diameter face, nearly the same width as the distance between the visible cover plate screws above it. Industrial/EV 14-50 receptacles have a 2.4 inch diameter face, noticeably wider than the mounting screw spacing.

Even it it's not the problem today, if your receptacle has a 2.1-inch face, it needs to be replaced ASAP with the right type of 14-50R and a matching cover plate.

After measuring I have the light-duty (2.1") receptacle face.

 

[DeaneG]

After measuring I have the light-duty (2.1") receptacle face.

I suspect it is the problem and the mobile charger is shutting down to prevent fire as the receptacle overheats. Even if it isn't the problem today though, it is unsafe. It's an easy swap to the proper receptacle and faceplate, as long as the junction box behind it isn't small or shallow.

 

[Viking]